From the moment we pulled up our car - to be helped out of it by a wonderful valet Mario who couldn't do enough for us - we were treated like kings.
We were hot and dusty, having just arrived from Death Valley at the end of a 2 week road trip. The valet insisted he could sort out our belongings, but as they were scattered all through the car, I didn't want him to. Nevertheless, he insisted a few more times that he'd be happy to throw out the trash etc for us. He really set the tone for the entire stay.
Check in was seamless, and the chinese tea and cold towel very welcome. As was the personal service, showing us to our lift, followed by the porter showing us around the room's gadgets and facilities. The concierge was very helpful, and all in all we felt that the staff were genuinely keen to help.
The room was lovely. My only gripes were that it would have been good to have normal tea provided, along with the herbal tea bags, and some milk for us Brits who like a proper cuppa - I suppose we could have asked for it though. Also, a small bottle of water was provided each day, but there were larger bottles in the mini bar which we used first before realizing there was a charge. It would have been good to have had more free water. Free WiFi worked well.
We paid extra for a strip view, but to be honest the view wasn't that great (from 19th floor), and there was noise late into the night from a karaoke bar opposite. Next time, I'd go for a cheaper room with a view over the back as it would be quieter.
The pool was nice, small but luxurious. We missed out on the free pots of goodies, but did receive iced water.
Getting anywhere on foot in Las Vegas takes a lot of time and hassle, from the MO we had to go up stairs through a shopping mall, out onto a walkway, past lots of beggars, and down stairs again just to walk along the strip. Not easy, and can get frustrating after a while
As others have said, this place is an oasis of calm away from the craziness of the strip. Walking in there is like a breath of fresh air. Having walked through the lobby of the Bellagio and seen the huge lines at check in (not to mention the contemptuous attitude of the concierge when I asked her for directions) surrounded by hundreds of tourists walking around, we were SO glad we chose the Mandarin Oriental.
- Official Description (provided by the hotel):
- Mandarin Oriental, Las Vegas is one of only eight triple Forbes Five-Star hotels in the United States and is the only hotel in Las Vegas with Five-Star recognition for the hotel, Twist by Pierre Gagnaire restaurant and The Spa. A sophisticated sanctuary of modern elegance prominently situated at the entrance of ARIA Resort & Casino, Mandarin Oriental has made its mark as the ultimate urban resort destination in the heart of the Las Vegas Strip. Designed entirely by interior designer Adam D. Tihany and architecture firm Kohn Pedersen Fox, Mandarin Oriental brings to Las Vegas a new standard of style with stunning suites, captivating architectural design, unique restaurant and bar venues, and the legendary hospitality of Mandarin Oriental. ... more less
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- Also Known As:
- Mandarin Oriental, Las Vegas Hotel Las Vegas