This was the 1st time that my husband and I stayed here. There were also 2 other couples that we were travelling with that also stayed at Vdara. From the moment we drove up to the valet Friday evening we were greeted by the friendly staff. We proceeded to the front desk to check in where "Kevin" completed our reservation process. He was friendly and well knowledgable of the hotel, he even provided us a complimentry upgrade to our existing room. My husband and I proceeded through the lobby and we noticed how clean and fun the environment was. There is a distinct smell throughout the entire hotel that is very inviting , I am still thinking that there is something in the air vents. I loved it! When we arrived to our suite on the 37th floor we had a 180 degree panaoramic view of the city. The linens were high in thread count, Aveda amenities in the bathrooms, the Furniture was inviting, the layout of the room was perfect, and the bed was cozy. The only downside was that the alarm clock decided to go off at 6:30am the next morning. Apparently someone (Maybe Me) forogot to make sure that the previous guest did not set the alarm clock. So I pulled it out of the wall & removed it's batteries, HA-HA! Saturday morning I went down to the "Coffee Bar" to have breakfast with the girls, the food was really good. The waiter was a little off so to say in a polite way. I then proceeded to the concierge as I needed to find a house phone since I locked myself out of my room, she was very rude. The way I see it, there are always a few in every group. I was not going to let this discourage me since everyone else had been so polite and accomidating. I went to the workout room and the spa for a treatment. Again, everyone was so polite and knowledgable. The 90 minute lavender massage that I was treated to by "Jasmine" was amazing to say the least! She definately is an asset to the spa! Soon after our spa treatments, we went to the pool. It was clean and the pool attendent found us 3 chairs and provided us towels, Within minutes the waiter came over for our food and beverage order. Great food and yummy drinks! At this point with everything I was thinking that this place it just to good to be true. The room attendents thouroughly cleaned our room and provided amenities. Our checkout on Sunday was very easy, I called over the phone. The bellhop that attended to us at arrival and departure were very prompt. The male concierge Saturday and the Michael the bell captain were so nice in assisting us at the last minute Saturday evening with a limo for the 6 of us to go to another hotel for a concert. The Vdara bar in the lobby provided wonderful service with the drinks made just right. I normally stay at the Bellagio and have for the past 5 years. However, I feel that Vdara is my new choice. It is very convenient as they have a direct pathway that leads you into the Bellagio with no hassles. I am a frequent traveler myself and have stayed in numerous hotels. IE: Hilton, Marriot, Starwood and the list goes on and on. Infact, I work at a 5 star resort in Phoenix for the past 3 years so I am very familiar on hotel and resort operations. I would recommend Vdara to anyone that appreciates strong customer service within a beautiful hotel. I have decided for me that I will stay at Vdara in the future when we visit Las Vegas again which is very frequent. I would like to add that Vdara definately has taken the time to provide the simple things as well that make your stay just a little more comfortable. Fabulous hotel!!!!!!!