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“Wonderful Hotel - We loved it...”
Review of Vdara Hotel & Spa

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Vdara Hotel & Spa
Ranked #12 of 263 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 26 May 2010

We just spent three nights at the Vdara Hotel and Spa. I’m very picky about hotel accommodations; must be clean, stylish and functional. The Vdara was a hit. We LOVED it. We had a beautiful, spacious and spotless room on the 37th floor overlooking the Bellagio fountains and the North strip. It had a small kitchen (you must request kitchen ware if you want it), and a huge bathroom with separate shower and free standing bathtub. The bed was dreamy with great linens and they provided plenty of fluffy bath towels as well as Aveda bath products. The overall décor is very sheik and modern. Check-in was a breeze – no line when we arrived and the room was ready right away. It is a non-gaming hotel; however it’s only a 5 min walk to the Aria Hotel and Casino. Only issue is you must walk outdoors which proved to be uncomfortable due to extremely high winds – like 40 mph+. It seems the City Center buildings form a bit of a wind tunnel. Kind of funny actually… Would also be a bummer during summer heat or when it’s raining. You can also walk to Bellagio through indoor tunnel and/or ride the monorail between Bellagio, Aria, and Monte Carlo. Shopping at City Center “Crystals” is strictly HIGH end. Makes Nordstrom look like a Wal-Mart… The Aria casino is gorgeous. We went to see Viva Elvis @ Aria; the newest Cirque show in Vegas. It was fun and I would not hesitate to recommend it, although in my opinion, it’s not as great as “O” or even LOVE. It certainly did not have the technical difficulty of other Cirque offerings. Everything about City Center is pretty high end. You’re not going to find affordable dinning. If you want a great steak, check out “Brand” at the Monte Carlo. Yum!

Have fun! Viva Vegas!

Stayed: May 2010, travelled as a couple
1  Thank TraceyPhoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14,044 - 14,050 of 15,948 reviews

Reviewed 26 May 2010

We were delighted with our experience. The beautiful suite exceeded our expectations. Especially nice were the large soaking tub, the comfortable bed and spectacular view and the dual HDTVs (facing the sleeping and sitting areas). A couple of minor complaints: we had to request dishes and utensils, and bell service was a little slow at checkout time. But the smoke-free environment and absence of an on-site casino made this a relaxing refuge from the hubbub of the strip.

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Thank LarryTfromCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2010

Vdara really was a perfect stay for our 3-Day Romantic getaway. I would agree with others that it isn't a Vegas 5 star hotel in itself, but with rates in the mid-100s, it isn't priced that way. We had a very quick check-in and service was steady and responsive throughout our time there. It wasn't over the top 5 star service but it was friendly and reliable. Many complain about Vdara being too far from the strip, but there is a covered walkway that connects Vdara to Bellagio and it is a short walk to Aria. IMHO, we simply felt we were staying at Bellagio only with a nicer room at 50% the cost. It is almost like you are staying in the Bellagio spa tower. If you compare Vdara to TheHotel, the walk from your room to the strip is about the same and Vdara is more centrally located on the Strip. I would choose Vdara over TheHotel when you consider how much less it typically costs. Our room was really pretty amazing. The bed was one of the most comfortable I've ever slept in. We didn't hear any noises the whole time we were there. The large LCDs have tons of channels and awesome HD picture. Vdara is probably the best value in Vegas right now.

  • Stayed: May 2010, travelled as a couple
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1  Thank ATLAXE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2010

When we stayed the weekend of May 14, 2010 at Vdara we were very disappointed in the staff attention to customer service, they made us feel like they were doing us a favor by their mere presence. Then to top it off Friday night /Saturday (15-May) morning at 2 AM an alarm went off to evacuate the building. When got down stairs we had staff members instructing us to go back to our rooms and then another staff member at the elevator telling us to stay out – it was not a poorly managed situation. Back in our room they then proceeded to make 3 separate announcements over the next 20 minutes re-stating the error.
When we checked out on Monday (17-MAY) we were told we would be receiving an e-mail on Wednesday (19-May) from the Vdara management offering compensation as a resolution. Here it is Monday (25th) and we have not heard a word of follow-up from anyone associated with this organization.
I cannot in good conscious recommend this facility - go elsewhere!

  • Stayed: May 2010, travelled as a couple
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3  Thank Dean_eh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2010

We stayed at Vdara for 6 nights. We arrived from the airport at 10pm on a Wednesday night and were notified that our room was not ready. To make up for the wait, we were treated to a drink at the bar. While at the bar we noticed that there were a few other guests also waiting for rooms.
The next day the night manager contacted us to apologize for the wait and offered us a credit on our room which was very appreciated.
The room itself was comfortable, with a spacious bedroom and bathroom area, and a small dining area near the kitchenette; although, the kitchenette was pretty useless. We had to request for plates and utensils, also the fridge was too small to fit anything other than a few small bottles of water and some yogurt. The fridge runs hot, and at first we thought the electric cook-top was on, but realized the heat was coming from the fridge which is in the cabinet under the cook-top.

City center is a nice area, but no maps were available to orient us or point to the various art pieces sprinkled throughout the property. Getting out to Las Vegas Boulevard also proved to be a challenge since there was still construction going on, and the sidewalk was closed. On some occasions is was best to take the tram to Aria and walk out through the Crystals shopping area.

We tried the pool, and it's just not big enough for the amount of guests, we felt like we were on a cruise ship sun deck. Also the sun will reflect off the building making the available umbrellas almost useless by mid-morning.

On the night of May 15 there was an alarm which prompted us to evacuate the building. We walked down from the 25th floor to find the lobby in utter chaos. No one (including the staff) seemed to know what was going on, or whether to go outside or stay inside the lobby. The bar staff was cleaning up and could not provide any water to guests which in some cases were wheezing from the long walk down. The fire department truck finally arrived after 20 minutes and because of the amount of cabs dropping people off, had to go around twice before it could park. To top it off, once we were allowed back in our rooms and began to doze off to sleep a loud announcement came on which made going back to sleep impossible.
What made matters worse is that management never acknowledged there had been a problem with the alarm or provide any written apology for the inconvenience, or lack of coordination of the staff. When we approached the front desk to inquire on what had happened, we were told that management was meeting to discuss a compensation plan, and that we would be contacted within 72 hours of the end of our stay.

A week has passed, and we still have not heard from anyone at Vdara, even after leaving 2 sets of phone numbers and email addresses, not even an apology for the inconvenience. We had a good experience the first few nights, but it was mostly negated by the alarm incident. The staff tries hard to satisfy, but is in need of more training.

In the end this is a new property, and it is experiencing its share of problems. We liked the concept of a smoke free environment against all the casino smoke we need to wade through, and compared to the other hotels on the "Strip" the relative peace of City Center is a welcomed reprieve. One more note, since Aria is the more prominent property at City Center, it sometimes felt like Vdara was the stepchild to the larger more marketed Aria, but that's only our opinion.

Pros:
- Quiet property
- Smoke free environment
- Close to Las Vegas Boulevard (once you figure out how to get to it) yet far enough so road noise is not noticeable

Cons:
- Long wait at check-in time
- Staff needs training on handling emergency situations
- Pool is small for amount of guests
- Limited on-site restaurant hours

  • Stayed: May 2010, travelled as a couple
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1  Thank robf2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2010

The hotel itself was smaller than I had expected. The lobby consisted of one restaurant (Silk Road), a small seating area, a bar (Bar Vdara), and a small front desk all within relatively close quarters. The hotel room was modern looking, but definitely 'confused'.. You'll know what I mean if you stay there.

The service was mediocre.. B- at best if even. We did use the bellhop/valet service who were surprisingly attentive. The front desk was nice (gave us a complimentary upgrade on the 47th floor with the Bellagio fountain view..) but room service (housekeeping, coffee refill, etc) were mediocre. The linens were dirty (all of the guests we stayed with came home with small rashes on our bodies) and the resort fee which included coffee/water never showed up in the two nights we stayed there. The room also had a pull out sofa bed but strangely no linens whatsoever in the closet.. Two requests and a "I'll come down myself if it would speed up the process" later, someone arrived with them. The bathroom amenities were sparse and missing quite a few things that the website promised. There was no face wash, lotion, toothbrushes, or even conditioner. There was two shampoos in the shower and a new bar of soap in the dish. And a strange number of towels... In haphazard locations. The dust also noticeably began to collect on the dark wood the following day. We do not order housekeeping room service during our stay unless the hotel has proven its ratings... And after reading some reviews we decided it was best not to. Also.. the lines during check in and check out were not as bad as some people have experienced.

The restaurant was OK. We were confused at the decor and its name... We got to eat as part of the room voucher so can't really complain at the quality I suppose. FYI I didn't know, you have to pay the gratuity even if the dollar amount should be covered by the voucher.. So much for the happy tip I thought I left because I wasn't happy after I found out when I was checking out.

Anyway, it was a journey to get from the hotel to the strip as other reviewers have stated. We just played at the Bellagio and Caesar's Palace but when we tried to find out way to Planet Hollywood / Paris, it was quite an epic journey.. Somehow we ended up at Aria finally and then after walking through Aria did we finally make our way back to Vdara. Unless you plan to only play at Bellagio and Caesar's Palace.. Probably not an ideal location unless you plan to take taxis everywhere. Of course, we were rejected from a taxi because they said Vdara was too close.. from across the street.

Overall I wouldn't stay here again. Dirty linens is just my number one pet peeve. If you plan to make no requests to housekeeping and keep to the connecting hotels, this may be the place for you. We were able to stay for $125/night + 15% hotel tax + $15.99 resort fee and booked on the Vdara website two weeks in advance. I was going to get the resort fee taken off but my guests wanted to use the sorry-for-a-gym fitness center they had. If you pay more than this, it definitely won't seem worth it.

P.S. We never got to stay at the pool b/c it was too windy, however it looked incredibly small for a 50-something story hotel. Also.. They expect a heavy deposit so be ready to pay for that at the beginning of your stay.

  • Stayed: May 2010, travelled with friends
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1  Thank kyppybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2010

We stayed at the Vdara for a few days and left happy but they certainly have a lot of problems to iron out before they display the attitude we recieved from the coffee shop guy when we questioned why the coffee cost $9USD!!!!!

I called at 11pm to order room service after reading the menu in the service guide to be told we dont have room service?!!?!!?!?! I said i am staring at a extensive "in-room dining menu" and he said "ohh yer no we dont really do that anymore, we stopped offereing room service anymore because its quiet it should have been taken out of the book"?!?!

How bizarre and a hotel of this size they have stopped offering room service period! Its not exactly close to the strip so its a fair walk though a maze to get fast food!

Issues include

- Lack of staff on front desk
- Conciege desk to small for the size of the hotel
- Rooms badly cleaned (strange for such a new place!)

  • Stayed: May 2010, travelled as a couple
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1  Thank DMCJQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vdara Hotel & Spa

Address: 2600 W. Harmon Avenue, Las Vegas, NV 89158-4538
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Las Vegas
#5 Business Hotel in Las Vegas
#8 Romantic Hotel in Las Vegas
#10 Spa Hotel in Las Vegas
#10 Family Hotel in Las Vegas
Price Range: £115 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Vdara Hotel & Spa 3.5*
Number of rooms: 1495
Official Description (provided by the hotel):
Do Vegas differently and escape to Vdara Hotel & Spa at ARIA Las Vegas. This breathtaking eco-friendly, non-gaming, smoke-free, all-suite retreat by MGM Resorts International is unlike any other hotel on The Strip. Vdara Hotel & Spa is steps away from ARIA Resort & Casino and connected to Bellagio. Vdara is also a half-mile from the Roller Coaster at New York New York, and 1 mile from the Forum Shops. Amenities in suite kitchens/kitchenettes include refrigerators, stove-tops, microwaves, and cookware/dishes/utensils (upon request). The resort fee is added to all room reservations upon check-in. Hotel resort fee includes: high-speed Internet access (in-suite), local & toll-free calls, Fitness Center access, newspaper available daily, two bottles of water per day, and turndown service upon request. Vdara is also dog-friendly (not pet-friendly) and welcomes dogs up to 70lbs, or two dogs with a combined weight of 70lbs. There is an additional $50 per night fee per V Dog reservation along with $75 per stay non-refundable cleaning fee. ... more   less 
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Also Known As:
Vdara Hotel And Spa
Vdara Hotel Las Vegas
Vdara Hotel & Spa Las Vegas

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