Travelling with a family group of 20 is not easy so I was relying on the 'great service' of Hotel32 to make our time in Vegas special, especially since our group spent over $7000 just in room fees!!!
Unfortunately, Hotel32 was a huge let down.
THE GOOD: Breakfast and snacks throughout the day was great, we really appreciated having access to water and sodas at any time.
THE BAD: I don't know how much you have to tip for good service but obviously we didn't pay enough as we got nothing! Not from the concierge or even housekeeping!! I had to keep going to the front desk to get shampoo, body wash etc for my Loft room yet one of the families in the basic room got more than enough of everything plus toothpaste, toothbrushes etc!!!!
Our group wanted to see Jaberwockeez and since it was in the same Hotel, I thought our concierge would book it - WRONG! I was sent from Hotel32 concierge - to Monte Carlo concierge - to Group Bookings - to Hotel32 concierge. After wasting our morning, I got sick of trying and gave up, what a joke! The next morning we managed to get the tickets through a different concierge.
THE UGLY: It rained during our stay and 2 of our rooms leaked badly. I slipped on the marble floor before realising it was wet - the concierge didn't ask if I was okay, all she was worried about was me filling in a report with security! I used all our towels to soak up the leak then after returning later in the evening, I found Housekeeping hadn't even mopped the leak up or even removed the towels that I had placed!
So, my overall impression is that although the rooms are nice, Hotel32 is not worth the money. I can only compare this to The Venetian (where I stayed in a lesser class and much cheaper room). Unfortunately I will not be returning to Hotel32, nor recommending it to friends. The limo ride and lounge food/drinks do not outweigh the bad service and pathetic housekeeping.
- Also Known As:
- Hotel32 At Monte Carlo Hotel Las Vegas
- Hotel32 At Monte Carlo Las Vegas