Understated sophistication is correct in a city of manufactured crazyness. Stayed with my 13 year old handicapped son Loft 52 for 3 nights and Loft 48 (?) 3 nights. I am no stranger to Vegas but chose Hotel32 for this trip based on:-
1. Location. We were attending Jabbawockeez and an event at the Garden Arena. I wanted somewhere near to those venues, we only walked a very short distance.
2. Kid-friendly pool.
3. Better than average room as a retreat from the madness of the strip, no gambling this trip, we were there for the shows.
4. Personalised service should we need help with, well, ANYTHING. Happy to pay a little extra to get the VIP treatment. Things sure do run more smoothly this way.
Location - Southern end of the strip was great for us, 5 mins walk from room to the strip, taxi or mono-rail tram thing. Other hotels I have stayed at can take 15 mins just to get from your room to the lobby then another big walk to get "outside" before you start your day.
Amenities - Pool area is medium sized by Vegas standards with an easy-going all ages vibe. Not particluarly overcrowded and could always find a lounge. No crazy groups of drunk teenage party animals while I was there. Can walk directly into "the pub" which has delicious sliders and shaded tables overlooking the tourists floating around the lazy river drinking beers and margaritas.
Lofts - Large with huge windows and expansive views overlooking strip, MGM Grand, Hard Rock Cafe and all the way to the airport. Something to look at every minute. Obama dropped in during our stay and it was awesome to see the commercial flights all lined up as they closed the airspace for the President's visit Plush, moody decor with huge etched glass doors enable you to close off different areas. Over the top TV's and shower, shampoo etc was really good quality. All the small things - oversized bath towels, shampoo etc very good quality, side tables at loungers, remote control blackout drapes, etc.
Swiss coffee machine with fresh beans got a work out every morning, devine. Unlimited water and soda was a god-send in 90+ degree temps, otherwise we would have had to purchase a lot of bottled drinks. There is room in the fridge for your own goodies, unlike most other strip hotels which annoyingly you cannot touch a thing without being charged or store your own items purchased elsewhere.
Immaculately clean, team of 3 room service ladies descend daily and restore the whole suite quickly, everything restocked and cleaned back to original whilst respectfully not moving our personal items that were strewn around the room.
The lounge - A variety of delicious high quality nibbles at breakfast and early evening. We ate out only once a day, the rest of the time just had to wander to the lounge to refuel, without having to churn through mobs of people at a foodcourt or restaurant. No-one seems to spend much time here socialising, just an eat and run deal. The room service menu is the Monte Carlo's and as such is not quiet up to par with everything else at H32. Having said that, what we did get was delicious and delivered piping hot within 20 minutes, we just did not have a broad selection.
This floor of the hotel is quiet. No smoking, no gambling, no road/party noise. Minimalist decor. You would not stay here for action, rather serenity after an exhausting day or night in Vegas.
The Monte Carlo Casino - You are in grave danger of thumping back to reality every time you leave Hotel 32 on the top floor. The casino is OK compared to it's peers, with the usual sports book, poker room etc. I used the lobby shop to buy a couple of beers and snacks to take to the room, which was great. Also liked the fact that you don't have to fight your way through the casino with luggage to get to your room, its direct from the kerb to the elevators. I did not see any of the massive queue's for Monte Carlo check in, not that we had to worry about that anyhow.
Transfers - Yes it is a real stretch limo, not just a town car. I had 4 transfers during my stay and they were all waiting 5 minutes early, on arrival was whisked from airport to my suit in under 30 minutes.
Suite Assistants - The softly spoken Joel is the head honcho and really made our stay. He has an ability to make everyone feel they have his full attention, regardless of WHO you are and goes above and beyond guest expectations.
Example - I had made the unusual decision to book myself a room at the Bellagio mid-way through our Hotel32 stay. H32 gave us free return limo transfers to Bellagio, Joel offered to contact the assistant manager at Bellagio, got us an early check-in and free lakeview room upgrade, all waiting for us by 11am. After 19 years in Las Vegas, he knows some people.
Somehow I lost a favourite shoe in my Bellagio room, not only did Joel chase it up with lost-and-found, when it was still not located he even called the laundry company to check it had not been swept up in the linen by housekeeping. (Never did find the shoe but you get the point).
The staff chased up our show tickets, pointed out shortcuts to places we needed to go, answered our random questions. Joel had a Wii sent up for my son to use and upon check out (which by the way takes 30 seconds) presented him with a gift of a gorgeous H32 hard cover book he had tracked down from the marketing department.
The day we were due to check out and make the 30 hour strip home to Australia, my son became violently ill. The suite assistant team rallied with a 4pm check out, ice, juice, soup etc bought to our room complimentary, which made all the difference and we were able to dust ourselves off and make the trip home successfully.
The price is a matter of debate on whether you will use the limo, free food and beverage and want to spend some time in the room pacing yourself. It was a perfect bargain for us. What a pity some other reviewers have "fallen through the cracks" in some areas, I would venture a guess that that they are the minority. I would definately stay again for the quality and service alone.
- Also Known As:
- Hotel32 At Monte Carlo Hotel Las Vegas
- Hotel32 At Monte Carlo Las Vegas