For my first trip to Vegas (I know, I'm 40, that's sad!) I wanted a hotel that was away from the "craziness" but still in the midst of things. A place that offered an exceptional level of service but in a refined and unpretentious way. I like to feel taken care of, but not pandered to and I want to interact with staff who are well trained and who inspire confidence. Our experience at Hotel32 was middling. We stayed 3 nights in a "suite", room 50, which is wheelchair accessible.
The hotel location is good, within walking distance of many attractions and shopping opportunities. The Bell Staff and limo drivers were wonderful, helpful and down to earth. I really appreciated the "no line" check in. It was very smooth and after seeing the queues of folks at registration, I felt very lucky. The breakfast and afternoon appetizers were limited in scope, but tasty and very prettily presented. It was nice to have a cold bottle of water available in the lounge when I wanted one.
On the less enthusiastic side, I began asking for an upgrade from the time I booked the stay, even going so far as to call twice to request it. Given the staff's knowledge of my desire for a better room, I was disappointed to be booked into a room so close to the elevators and reception area. The noise was a distraction--people getting on and off at all hours, but it blended in after awhile.
I think I bought into the "VIP" marketing idea a little too much. While Hotel32 does advertise a limo ride between the airport and hotel, I had to ask about setting it up-it wasn't offered to me as part of the pre-visit concierge call. I'm glad I did because I provided the flight info at booking and if I'd assumed they would use that to send a ride, I would have been disappointed.
I also asked that the fridge be stocked with Belgium beer. When we arrived we were told they hadn't done it because the beer was quite expensive and they didn't want to assume we would want to buy it. That was thoughtful. The attendant said a menu would be sent to the room so that we could choose what we wanted. Also thoughtful. In the end there was no menu sent and 6 beers were stocked in the fridge, costing us $90. We didn't even know they had been stocked and we'd paid for them until we were checking our room bill and noticed the charges.
While Hotel32 does have an express elevator, it is used by the 32nd as well as the the lower 6 or 8 floors, making it crowded and at times very slow. The 32nd floor is the only level that requires a key card.
The room itself was disappointing. I guess it is declared a "suite" because of the entryway and 3 foot hall one walks through before entering the room, but customers should not be under the impression that there is a living area that is separate from the sleeping area. The wallpaper was pulling away from the wall in the bathroom and the carpet looked worn in high traffic areas. Also, the bed was very soft, which wasn't to our liking.
All in all, I think we could have gotten better value and "more room" at a different location. We spent a lot of time at other resorts such as Bellagio, Caesars Palace and Mandalay Bay--that's where the shows we wanted to see were performing and also where the restaurants were. The little gambling we did was at Aria, a modern and virtually smoke-free environment close to MC.
- Also Known As:
- Hotel32 At Monte Carlo Hotel Las Vegas
- Hotel32 At Monte Carlo Las Vegas