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Hotel32 at Monte Carlo
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Reviews (712)
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492 - 497 of 712 reviews
Reviewed 26 March 2014

This is the second time we stayed at Hotel32, this time we chose to stay in a suite (last time we experienced the Loft, which was also wonderful). Before we even got off the plane, I received a phone to let us know the limo driver was on the way. He met us at the baggage claim carousel and was whisking us off to the hotel in no time. This is one of my favorite amenities for this hotel--no long taxi lines! And on the day before March Madness begins, the lines were CRAZY.
We arrived, we welcomed, checked in, and made to feel completely at home immediately. I just love the service here--very friendly without being pretentious or stuffy. Every day the suite assistants asked if we needed anything, and were welcoming and friendly. Housekeeping and turndown service were flawless as well.
The suite is smaller than the loft, but still plenty big for two, with a nice layout, in my opinion. It was large enough to relax on the sofa and watch TV without feeling claustrophobic. Also the shower is AMAZING--and large enough for two. :)
We took advantage of the morning snacks and mimosas, as well as the evening fare, in the lounge. Of course, this isn't full dinner or anything, but lovely little appetizers and snacks. I love it. Also they have stocked bottled water and sodas in there--a godsend in the desert!
We will be back in 6 weeks, again in the Loft, to celebrate our tenth wedding anniversary. I can't wait to go back--this is definitely my favorite hotel in Vegas.

  • Stayed: March 2014, travelled as a couple
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3  Thank QHM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at Hotel32 at Monte Carlo, responded to this reviewResponded 27 March 2014

Dear QHM,

As you know, guests of Hotel32 are treated to the very finest in personalized service and luxurious property amenities. We truly appreciated the opportunity to host you during your recent visit to Las Vegas, and look forward to seeing you again in a couple of weeks!

Sincerely,

Lori P.

Guest Relations Manager
Hotel 32 at Monte Carlo
guestrelations@montecarlo.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2014

We had a free night at the Monte Carlo through MyVegas. We decided to upgrade and spend $100 to upgrade to a Studio at Hotel32.
The service from most staff was great. In particular, Mauricio and Joel. It's a shame the check in staff, up on the 32nd floor, weren't very welcoming or interested.
The room was just ok. It costs more than the basic suites at Palazzo and the Encore and is no where near as good. Having paid for a supposedly special hotel, there was an absence of the finer points, in particular toiletries.
There was a lounge with free drinks and snacks. Don't expect too much choice.
I'd recommend staying at the Encore. You get a lot more for your money.

Stayed: March 2014, travelled as a couple
4  Thank HppyTrvllr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at Hotel32 at Monte Carlo, responded to this reviewResponded 23 March 2014

Dear Shuffs,

While we're pleased to know that you enjoyed your interaction with most of our staff, we are disheartened to learn that both your check-in process and suite assignment fell short of expectations. We appreciate your honest assessment, and will utilize your comments to ensure that Hotel32 continues providing an exceptional resort experience in every area of the guest stay.

Sincerely,

Lori P.

Guest Relations Manager
Hotel 32 at Monte Carlo
guestrelations@montecarlo.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

My husband and I were celebrating our 7 year wedding anniversary/honeymoon at the Monte Carlo. The last night we were there we decided to upgrade up to Hotel32. By far the best room I have ever been in.

The shower was amazing and so was the bathtub. Our bed was so comfortable also. Everything was perfect, but the best part of out visit was Joel. He is awesome and we can't wait until we go back to Vegas! Our whole experience at The Monte Carlo was exceptional!

  • Stayed: March 2014
    • Value
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3  Thank ShannaM689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at Hotel32 at Monte Carlo, responded to this reviewResponded 23 March 2014

Dear Shanna M,

Once again, we wish you and your husband a happy 7th anniversary! We were delighted you chose us as the backdrop for your special celebration, and were honored to serve you. We'll gladly share your comments with the rest of our staff, including Joel, so he can be recognized for his efforts. We were grateful for the opportunity to host your stay, and look forward to your return.

Sincerely,

Lori P.

Guest Relations Manager
Hotel 32 at Monte Carlo
guestrelations@montecarlo.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

Hotel 32 is the place to be the rooms were very nice, they come completely stocked. We also loved that they pick you a from the airport in a limo making you feel like they appreciate you staying with them. But when we got to the hotel they did not have anyone to help us in the hotel due not able to find any one. Also we did not know about the little snack room in the lobby until the day we were leaving, but all in all it was a good experience and so far the only hotel that may give you a run for the money is NEW YORK NEW YORK they look after the guess.

Room Tip: rooms are perfect compare to the other rooms, very quite, clean but if you want service you have to be on the 32 floor
  • Stayed: March 2014, travelled as a couple
    • Value
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1  Thank Albert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at Hotel32 at Monte Carlo, responded to this reviewResponded 23 March 2014

Dear Albert G,

We apologize for the oversight encountered upon arrival in our reception area. Incidents of this nature are exceedingly rare. Nevertheless, we regret that your initial perception of our property was negatively influenced by this service shortfall. Hopefully, it will not discourage you from visiting us again in the future, so we can provide you with a superior resort experience from start to finish.

Sincerely,

Lori P.

Guest Relations Manager
Hotel 32 at Monte Carlo
guestrelations@montecarlo.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

Best things about Hotel 32...
- great attitude on the part of the staff, no class barriers
- quiet, quiet and more quiet, no banging doors or running footsteps outside
- lounge snacks were just right to get by until the next meal
- lovely chocolates with the turn-down service
- very comfortable amenities...
Worst things about Hotel 32...
- none.....thank you for the experience....

  • Stayed: March 2014, travelled with family
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6  Thank bucky55987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at Hotel32 at Monte Carlo, responded to this reviewResponded 20 March 2014

Dear bucky99587,

At Hotel32, we consider you a member of our family. As such, we are committed to offering attentive service and unique comforts that set us apart from the competition. We appreciated the opportunity to host your stay in Las Vegas, and hope you’ll return again soon.

Sincerely,

Lori P.

Guest Relations Manager
Hotel 32 at Monte Carlo
guestrelations@montecarlo.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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