Went to the Hotel 32 in late april/early may as a brief vacation after returning from overseas. Was quite surprised to get a call a few days before arrival from a concierge to see if there was anything additional i would need for my visit. I told them that i would be arriving a little early so i wanted to see if a early arrival would be available. they said they would do their best to accommodate. Once i arrived there was no one to greet me like the website said and did the standard check in in the lobby and not the fast track in room check in that the website states. i was early and the room was not ready, but not a big deal as i was not counting on it to be ready. so i waited in the 32 lounge for a few hours for it to be ready. enjoyed a few light snacks and the lounge host was polite and helpful. Once me room was ready the concierge told me it was ready and i went inside, no one came with me to explain all the amenities so it took me a while to figure everything out. But i was very pleased with the room and amenities. it was really nice for the value. the hotel limo even went and picked up my guests from the airport who were staying at the Monte Carlo, but after seeing my room they quickly upgraded to a loft as well. Most of our needs were met quite quickly by most of the concierge staff, Joel was especially helpful. However; you will find some of the concierge staff is better than others. In fact we quit asking questions to the European night hostess cause she just didn't have what i would consider the most basic answers of store locations and opening times. so we just looked most stuff up when she was on the clock. Overall it was a good stay....but not great as most of the things that the web site states were available but just not done.
One unknowledgeable concierge
No in room check in
High priced in room amenities (especially when they are free 20 ft away in lounge)
Felt like a Monte Carlo guest in a fancy room.
I would recommend staying there if you can get a good deal. Just dont depend on their extra services.
- Also Known As:
- Hotel32 At Monte Carlo Hotel Las Vegas
- Hotel32 At Monte Carlo Las Vegas