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“Quiet, clean, sleek modern rooms”

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Elara by Hilton Grand Vacations
Ranked #24 of 263 Hotels in Las Vegas
Certificate of Excellence
Saskatoon, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Quiet, clean, sleek modern rooms”
Reviewed 11 August 2014

I'm as picky as it gets and a light sleeper to boot, but I thought this was a wonderful place to stay. Arrived with a friend late last Monday evening. No line to check in and everything was in order. We stayed in a studio the first night, and then upgraded to a one bedroom for the remainder of our stay. We were very lucky to get an affordable package that included the room and the flight.

The studio was great. A microwave, small fridge, coffee maker. The bathroom has a nice tub and vanity, the toilet was in a separate little room. The king sized bed was super comfortable. The push button blackout blinds were terrific. No complaints, but we wanted a bit more space for our stay so we paid a bit extra for the one bedroom and it was well worth it!

We stayed on the 30th floor with a north view. We could see the Eiffel Tower at Paris and the High Roller, but I wouldn't call it a real strip view. It didn't particularly matter as we didn't spend a whole lot of time in the room. You can control the air conditioning which was great as I found the room quite cold when we arrived.

The kitchen was lovely and well appointed. Even a blender. The fridge has a built in icemaker. The microwave was handy for heating up leftovers. The little package of hotel coffee was no great shakes but did in a pinch. It was nice to sit at a proper table to eat.There was a large sectional in the living room, and yes the five tvs which never really got used. But I did get a kick when we turned the projector tv on in the living room and my name came up.

The bathroom was gorgeous, a huge walk in shower, separate toilet area and a two sink vanity - much appreciated by us two gals. There were lots of towels. And a washer/dryer unit that my travelling companion made good use of! The toiletries were okay. Some shower gel or bubble bath would have made a lovely addition. Also please put some bumpers on the door to the toilet area. The glass door made a horrible clang when it closed. Startled me every time!

A large jacuzzi was in the bedroom with a super comfy king bed. The setup was perfect for a couple, a bit awkward for two gal pals, but we wore suits in the tub and got used to sharing a bed. Elara - please do a few rooms with two double or queen beds. We could have used the pullout couch but it didn't look that comfortable and there was only an extra pillow and blanket in the closet.

The pool is shallow throughout and unheated. There were lots of lounge chairs and you show your key card to get in and get a towel. The hot tub was nice - didn't use the bar. Not a great swimming pool in my opinion but given that we had other things to do it wasn't a biggie for me.

The best part for me was the cleanliness and the quiet. I heard absolutely no sound and saw not a speck of dirt anywhere in the hotel for the entire stay. In fact, everywhere we went in Vegas was very clean and well maintained. Everyone we met was lovely and polite, whether it was the housekeeping staff, elevator security, front desk, gift shop, concierge, or valet. It was rather nice to come back to the hotel and be welcomed home!

Some other notes for newbies like us - load your Starbucks card before you go. Most of the Starbucks are owned by the hotels and do not allow card reloads nor do they redeem reward drinks. And they are more expensive than in Canada.

We never did find a grocery store, but were able to pick up a few things at a Walgreens a bit south of the hotel. We found restaurant portions to be huge. I ordered a chef's salad the first night that would have fed a family of 4 for two days! Split meals whenever you can or be happy with leftovers. There are lots of places to eat in the mall - favourites were Cheesburger and Earl of Sandwich.

Be prepared for tons of walking. We walked 28 km in 3 days and I had to buy trainers while there. Use the bus (double deuce) whenever possible - $8 for a day pass or $20 for 3 days - best deal in town. The heat was flat out awful, but we tried to minimize the time outdoors. Carry water with you and drink lots.

The Elara was centrally located and made a good base for exploring. Very nice to be in a non-smoking property without a casino. It is actually located in the Miracle Mile Mall, which was almost a little too convenient. lol We opted not to pay $10 extra a night for wi-fi as most restaurants had it for free. There were no resort fees at this hotel which was a factor in our selection. It was a quick $15 cab ride from the airport. I would definately recommend the Elara and stay there again!

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Laurie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, Manager at Elara by Hilton Grand Vacations, responded to this review, 18 August 2014
Thank you for sharing your experience with us and happy to have read we were able to provide you with a clean and comfortable place to stay. It can be tough to find a quiet room in the middle of the Las Vegas Strip and so happy to read we were able to come through for you. The service our team provides is of the utmost importance to us and I am so glad that we were able to deliver in all areas for you. Your comments will definitely be shared with our team to celebrate and recognize the great work our team provides. I appreciate your comments and hope to see you again soon!

Stephen J. Arent
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Avalon, CA
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 August 2014

We booked this hotel last minute through Priceline, since we only wanted a 1 night stay on a Saturday and weren't really too fussed where we stayed (we were moving to the MGM the next day). We arrived at the hotel at around 4:30pm and were a little shocked when the lady at reception said "oh, i'm not sure if we have a room ready yet" (what time's check-in?) and then disappeared for more than 10 minutes (no exaggeration). During this time people came up to desks beside us and got checked in right away, while we stood looking like lost puppy dogs and wondering where she had gone. We also had a very cranky 2 year old after a 4 hour drive from California, so were really eager to just get to the room and let him run around. She returned 10 minutes later and explained that she had gone to see about getting us a better room (great!), and that she actually ended up getting us a room on the 52nd floor (I think there's only about 56 floors in the hotel), in a room with a separate lounge area and a view of the strip as she thought the kids would enjoy the view better. We were incredibly appreciative, and even more so when we got to the room and saw how perfect it was! Small kitchen area, living room, separate bedroom, views of the strip, jetted tub etc. Considering we booked last minute through an external company we really wasn't expecting anything great, so were very surprised at this upgrade (especially for a Saturday night in Vegas!).

The room is probably the nicest room i've stayed at in Vegas. And the location was great; seconds from Miracle Mile shops and close proximity to everything from there. I also love that the Casino is hidden on the ground floor; this makes it a much more family orientated hotel and means we can get in and out the hotel within minutes (not 20 like some of the other hotels). The pool was small but perfect for us, and it seemed very quiet too.

The 4 / 5 star is down to the slow check-in service (we did appreciate the upgrade, but would have just appreciated some communication rather than disappearing for so long). Also their check-out time is 10AM. Not a huge problem for us, but I thought that was very early considering it's Vegas, so it could be a problem for some. Also, the lady at Front Desk gave us the wifi password for free (I think to make up for the disappearance) but we couldn't get it working in the room. When my fiance called down they told him that it was because we were too high up(?) and to go down a few floors and call the technician. Obviously, we didn't bother, and that could be a problem for those actually needing the internet. For 1 night, we made do without. We also found a cell phone in our room when we checked in; we answered it when it rang and managed to determine that one of the housekeepers left it in our room. They were delighted that we had been so honest, and we agreed to take it down to the Front Desk and leave it there for the housekeeper to pick it up in the morning. When my fiance went down to give it to them that night, the lady at Front Desk apparently seemed completely clueless about what he was trying to explain to her, and gave him no apology that it was left in our room, or thanked for us bringing it down and being good, honest people (especially since it was on behalf of their staff member).

Overall though the upgrade, location and room really made for a great trip and we would definitely consider staying here again!

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank kcustard_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
green bay
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 August 2014

1 bedroom unit was great, spacious, full kitchen, etc.4 tvs. Didn't like that internet connection was $9.95 a day and only 1 piece of equipment was able to use it at one time. Yes, free wifi in the lobby, but that's such a pain. Shouldn't charge you at all! Pool was nice, but only 3'6" deep !, food choices at pool restaurant were okay! great location, attached to Planet Hollywood shops, Starbucks at end of lobby! Fitness room was a joke. Yes, had 4 or 5 treadmills, a few ellipticals, 1 bike, 3 mats, 1 bosu ball, 3 medicine balls, 1 bench, 1 rack of dumbbells, and 5-6 machines. Ridiculous for a Hilton Vacation Club property, let alone any Hilton !

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank GreenBayBosslady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton
1 review
Reviewed 10 August 2014 via mobile

I got to say I am a manager of a hotel and this hotel blew my expectations out of the water rooms are all amazing very clean every corner I turned there was a tv the giant projection screen tv was awesome service was quick and it is close to everything good price as well

Stayed July 2014
Helpful?
Thank Dollarfergy89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orting, Washington, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 August 2014

I had a 1 bedroom suite. The place was super clean. The suite had a great tub in the master bedroom, kitchen with great appliances, washer/dryer unit, TV in every room. Staff was very friendly. Centrally located, but not a noisy casino, with easy access to the strip. This is a time share location for the Hilton Vacation Group.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Frederica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dundee, Florida
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 9 August 2014 via mobile

From valet greeting to checkin to checkout & everything in between the staff does everything to make you know you're in Vegas. Unlike other reviewers that complain about the security, I love it, security is never overboard in my opinion. Stephen Arent, Assistant General Manager is so personable & friendly, he'll take as much time as you need to show or explain everything to you. He was amazing! He just needs to wear more casual clothes, too hot for a suit, unless it's required! Loved dealing with him!

Stayed July 2014, travelled on business
Helpful?
2 Thank EileenStelzner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 August 2014 via mobile

My fiance and I stayed here for 3 beautiful nights and enjoyed all three very much! We had a fabulous view, amazing staff, the pool was wonderful, and the hotel was so CLEAN! Def need to stay here again! The only thing I would change is room service going past 10pm!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heather R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Elara by Hilton Grand Vacations

Property: Elara by Hilton Grand Vacations
Address: 80 E Harmon Ave, Las Vegas, NV 89109-4539 (Formerly Planet Hollywood Towers)
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Las Vegas
#21 Family Hotel in Las Vegas
#25 Romantic Hotel in Las Vegas
#30 Business Hotel in Las Vegas
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Elara by Hilton Grand Vacations 4.5*
Number of rooms: 1201
Official Description (provided by the hotel):
Ideally located in the heart of the most desirable location in Las Vegas, Elara by Hilton Grand Vacations provides an unrivaled resort setting. Towering over the center of the Las Vegas strip, the sleek 52-story tower is adjacent to the Planet Hollywood Resort & Casino complex and offers adjoining access to the 170+ shops and restaurants in the Miracle Mile. Just across the street, find the Cosmopolitan of Las Vegas and City Center to experience the best of Las Vegas. The hotel is also conveniently located to the I-15 freeway and only four miles from McCarran International Airport, Las Vegas Executive Air Terminal and Signature Flight Support. ... more   less 
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Also Known As:
Planet Hollywood Towers Hotel Las Vegas
Elara By Hilton Grand Vacations Las Vegas

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