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“Fair Accommodations”

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Hilton Grand Vacations on Paradise (Convention Center)
Ranked #17 of 263 Hotels in Las Vegas
Certificate of Excellence
Reviewed 30 July 2014

Fair for the price. Pool was clean, the room was clean. The bar is fair, but the check-in was horrible. Hotel is not able to accommodate early arrivals, but make promises to check you in early. I did not get the best service on this trip, but the hotel is a good place to stay.

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with Hilton Grand Vacations
4  Thank Damon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, Manager at Hilton Grand Vacations on Paradise (Convention Center), responded to this reviewResponded 5 August 2014

Thank you for your feeback. I want to apologize for not being able to check you in early during your recent visit with us. Early arrival is based on availability, if we have the rooms available, we are happy to check you in, no need to have you wait. If the hotel was sold out the night before, it would depend on what we have available based on what room type you booked, hope this helps a little. Please feel free to contact me in the near future should you encounter or need another early arrival. I can be reached at 702-946-9201.

Thank you,

Jessica Dupont
Resort Director

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1,053 - 1,059 of 1,999 reviews

Reviewed 30 July 2014

Used our timeshare to stay here near the LVH & Convention Center and it was great. Very helpful staff and lovely functional rooms made our stay perfect. Needed to print something and business center was perfect and desk staff made a few copies to save me a trip to office store.

Room Tip: We had three staying in suite and pullout sofa bed worked great
  • Stayed: July 2014, travelled on business
    • Value
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Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

We stayed here in July of 2014 and it was not impressive. The service is unspectacular!! I would suggest one look at the responses made by Ms. Jessica Dupont, the hotel director, she is dismissive, demeaning and not offering any accommodation. Our past experiences with Hilton have shown them to be attentive, accommodating and willing to make a situation RIGHT. Thus in comparison this is not a Hilton.
We stayed here after being offered an opportunity the opportunity while making a reservation with Hilton at another location. HGV offered us to stay here for $250 dollars for 3 nights. That is about what it was worth!

Room Tip: I would suggest that you stay somewhere else if you want to easily and readily participate in the ac...
  • Stayed: July 2014, travelled as a couple
    • Value
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5  Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, Manager at Hilton Grand Vacations on Paradise (Convention Center), responded to this reviewResponded 5 August 2014

Thank you for your review & I do apologize if you feel I am anything but sympathetic & apologetic to the woes of our present, past & future guests. Please contact me immediately at jdupont@hgvc.com so we can come to a mutually satisfactory conclusion to your experience.

Sincerely,

Jessica Dupont
Resort Director

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Reviewed 29 July 2014

It was an awesome place for me and the group of guys to use as a base as we lived it up on the Vegas Strip. It is close to the Las Vegas Convention Center Metro stop and is a short cab ride at the end of the night (or beginning of the morning, it is Vegas). The rooms we had were big a spacious even for us, and the staff was great and friendly. Also, the coffee and food shop in the hotel was key to getting us up and going each morning. Not sure if we were there "off season" but the place was quite and we had the pool/hot tub to ourselves most of the time.

  • Stayed: August 2013, travelled with friends
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1  Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

We have stayed at two of the Hilton Vacation Club properties in Las Vegas and both times they have been excellent. Great value and everything you need right there. We will definitely stay there again!

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Hilton Grand Vacations
Thank Victoria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014 via mobile

Stayed here for four nights and it was great. No smoky loud casino to navigate through to get to your room. The room and a microwave, fridge, and sink with plenty for plates, bowls and utensils to use. Bed was comfy. Large parking garage with ample spaces. Pool was nice and nice workout facility. Staff was very nice and housekeeping was amazing. It's off of the strip, but close enough for walking which is nice. Its also near the convention center and monorail station. Great for families especially if your traveling with kids. And away from "The Strip." Would definitely stay here again.

Stayed: April 2014, travelled as a couple
2  Thank 918azblonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

So the hotel is starting to get a little worn. Now to be fair I have been coming here for years, so I remember when as it were. But they need to do a renovation or something soon.

Enough of the negative though...

The staff! Everyone was so friendly and upbeat, from the General Manager who greeted me personally, to the staff at the desk, to the staff by the pool. This hotel is EXTREMELY well staffed. Our favorite staff member was Bre or Bri or something of that nature. I remember thinking Briana. Any how, she was fantastic. Chatted up my wife and I for several mintutes several times. I love it when people make a connection. It is always tough when you are away from home and the little things go a long way.

Definitely stay here again, but seriously renovate please.

  • Stayed: June 2014, travelled with family
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    • Rooms
    • Service
Thank William K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, Manager at Hilton Grand Vacations on Paradise (Convention Center), responded to this reviewResponded 5 August 2014

Thank you for your feedback and for taking the time to let us know how your stay was. We renovated our guest room suites less than 3 yrs ago and our lobby, business center, fitness area, and recreation room less than 2 ½ yrs ago. Our pool was recently renovated this year, with new pool furniture, new spa and pool deck is also new. I will definitely share your nice comment with Brea regarding your encounter with her and your wife, so nice to hear.
We hope you to see you soon.

Thank you,
Jessica Dupont
Resort Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Grand Vacations on Paradise (Convention Center)

Address: 455 Karen Avenue, Las Vegas, NV 89109-5231 (Formerly Hilton Grand Vacations Suites - Las Vegas (Convention Center))
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Las Vegas
#22 Romantic Hotel in Las Vegas
#22 Business Hotel in Las Vegas
Price Range: £77 - £262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Grand Vacations on Paradise (Convention Center) 3*
Number of rooms: 419
Official Description (provided by the hotel):
Hilton Grand Vacations on Paradise (Convention Center) is adjacent to the Las Vegas Convention Center and minutes from the fabulous Las Vegas Strip where the shopping and entertainment never stop, plus convenient to the I-15 Freeway and a Las Vegas Monorail Station. Guests of this resort enjoy elegantly appointed studios and one & two bedroom suites with views of the Las Vegas Country Club Golf Course and the Las Vegas Strip. ... more   less 
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Also Known As:
Hilton Grand Vacations Suites - Las Vegas (Convention Center) Hotel Las Vegas
Hilton Hotel Las Vegas
Hilton Las Vegas
Las Vegas Hilton Hotel
Hilton Grand Vacations On Paradise (Convention Center) Las Vegas

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