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“Interesting and artsy”
Review of Artisan Hotel

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Artisan Hotel
Ranked #179 of 262 Hotels in Las Vegas
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Interesting and artsy”
Reviewed 25 July 2012

It is a nice change to go to Vegas and not have to hear the gaming machines. The wedding we were there for was in the middle of the week and we were reassured that nothing was going on. There turned out to be a very large show that was to take over the hotel on the evening of the wedding. The staff was either extremely nice or not very helpful. The decorations in the hotel as well s the rooms were awe inspiring. Everything is decorated with art. Every room has a different artist as its theme.

  • Stayed July 2012
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charleen-Lands-Here
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtisanGM, Hotel Manager at Artisan Hotel, responded to this review, 6 August 2012
Hello and thank you for your review. We appreciate all feedback and business from every individual and group. I’m terribly sorry that at the time of the wedding reservation there was no other event and during the days we had to continue business and booked another event, this should have been discussed a little better for the Bride and Groom -whom I have already spoken with since their arrival.

I’m terribly sorry that the entire property was not on the same level with their customer service. I will have a meeting to discuss your concerns. Thank you for your kind comments about of Hotel rooms and décor, we are known to be a different and unique property.
Thank you for taking time out of your busy day.

Thank you,
Ximena Keyes
Hotel Manager
702.214.4000 Ext 111
xkeyes@artisanhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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385 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
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English first
Bakersfield, California
1 review
Reviewed 22 July 2012

Other than their great service and lively after-hours lounge, the Artisan hotel has a unique decor that is unusual yet elegant in every sense of the word. One feels like they have stepped into an art gallery especially in the lobby. As far as the rooms are concerned, they are clean and the room service workers are very polite and welcoming. I would recommend this hotel to any one looking for something different yet stunningly beautiful in las vegas. And btw, their pool party (Radiant Sundays) is amazing.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Muchinyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtisanGM, Hotel Manager at Artisan Hotel, responded to this review, 23 July 2012
Thank you for your great review. We appreciate this positive feedback from our new friends. When you are back in Las Vegas again, give me a shout and I will personally make your reservation in one of our signature Boutique suites and add in additional sweetener.
Thank you for taking time out of your busy day to let other travelers know how great the Artisan and its Team really is.

Cheers,
Ximena Keyes
Hotel Manager
702.214.4000 EXT 111
xkeyes@artisanhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Clara, CA
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 July 2012

This place gave my friend's honeymoon suite away to the Kardashians on their wedding night.

Yes, that's right. We all came to this hotel for our friend's wedding. Upon check in we found out that the owner of the hotel had decided to give the whole top floor to the Kardashians who had shown up, thus kicking my friends who were getting married at the Artisan out of the honeymoon suite. The Artisan put them in a regular room. They also flat out gave away several rooms that belonged to guests in the wedding party to the Kardashians so our friends had to go out to the strip on a Friday night and pay rack rate to stay somewhere else. The owner of this hotel screwed my friends and the entire hotel staff. Because the Kardashians wanted to have dinner in the one and only restaurant the hotel has, our friend's wedding reception got moved onto an outdoor patio. Did I mention it was 107 degrees? Also, the other stuff people complained about in their reviews of this hotel were true for us too. It's off the strip and cabs don't want to come here so we had to wait 45 minutes or so every time we called a cab. The key card to my room didn't work and neither did the next one we got or the next one. It got to the point where everytime we came back to the hotel we'd have to get someone from the front desk to let us in. One time we came back at 2 a.m. and had a huge man block the elevator saying he was holding it for the Kardashians. This is a 5 floor hotel with only one elevator. I don't care if Bill Clinton is there. Get out of my way and off the elevator. The owner of this hotel is greedy,unet hical and treats his staff like crap. They worked 16 hours on Sat, taking care of us, other weddings and the Kardashians. Imagine you had shown up for your wedding and found out this had been done to you. I urge you to not stay at this hotel. There is no casino there, only 1 restaurant which could be commandeered at any moment by some random celebrity and then you can't even get room service, only 1 small bar and it's off the strip and cabs won't go there so.... you end up trapped at a crappy hotel that used to be a Super 8. Yes, it was a Super 8. I hope the owner, and the Kardashians, both go bankrupt. And, if you have kids, don't go there. Pot was at the pool and cocaine was in the bathrooms. Saw it with my own eyes. I was shocked and horrified by how badly my friends, who were spending a lot of money to have their wedding there, were treated by the Artisan Hotel. Go to Hotwire and get a good deal on a nice hotel on the strip. Send this hotel owner a message and never stay here!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Shortmartian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArtisanGM, Hotel Manager at Artisan Hotel, responded to this review, 8 August 2012
Hello and thank you for your review and kind comments about our employees, as they all work VERY hard.

On behave of the Artisan and its ownership; we are truly sorry for the series of events that took place during your Hotel stay- and your friend’s wedding, please accept our sincerest apologies as this is not typically how we operate. Since this stay over a year ago- we have made drastic changes to improve all outlets and the way things are handled with our New Management team. I can assure you that if you give us a chance you will see how spectacular the Artisan Truly is all around.


I want to invite you back to stay with us on me, in one of our suites. Please give me a shout at your convenience. I would love to speak with you and also get a hold of the Bride and Groom.
Thank you for taking time out of your busy day. I look forward to speaking with you very soon.


Respectfully,
Ximena Keyes
Hotel Manager
702.214.4000 Ext 111
xkeyes@artisanhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Las Vegas hotels

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 July 2012

If you lose your key the front desk never asks for ID they ask for room number and print you a key without verifying who you are or if it's your room.

If you order room service it comes in Styrofoam, and is never hot. It's overpriced and tasteless.

The phone in the room was broken. My television didn't have service all day Sunday.

I asked the front desk to send fresh sheets 3 times throughout the day and didn't get them till 10pm.

My new clothes all had moth holes in them from hanging in the closet.

Self parking is accross the street and not covered.

There is loud music playing all day and night and you have to learn to sleep to loud beats vibrating through your pillow.

The only elevator is so slow.

I would never stay here again. It's worth it to pay more for a decent hotel.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank BarbiesWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Artisan Hotel, responded to this review, 12 July 2012
Hello and thank you for your review. With every guest and their comments/ concerns helps to build a stronger and more enjoyable stay.

I am concerned with the issues you addressed in your review and would like to discuss them with you if I can speak with you via phone or email.

Please contact me at your earliest convenience.

Thank you,
Ximena Keyes
Hotel Manager
702.214.4000 EXT 111
xkeyes@artisanhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
1 review
Reviewed 26 June 2012

A big group of our friends stayed at the Artisan Hotel in Vegas over the Cinco de Mayo weekend (2012). All I have to say is "WOW!" What a fabulous hotel. From the minute we arrived to the minute we left, we were treated like Kings and Queens. The staff went out of their way to make us feel welcome! Several staff members stand out....like Ren, Fallon and Matt (the bouncer). There was another server at the pool that was fabulous as well....can't remember her name right now (stunning blue eyes and long brown hair). Gorgeous!

Ren went out of his way to attend to our every need. He made sure that our entire group was taken care of. He went above and beyond at times to ensure our complete satisfaction! We actually gave Ren a task, which was to deliver shots to our group every 45 minutes until the pool closed.....and sure enough, Ren was there with shots in hand every 45 minutes. Love this guy!!

Fallon was a fantastic pool server. She was quick to deliver food an drinks and made sure we never went thirsty. Just love that girl. The other gal (the one that I forget her name) was fantastic as well. Those two made a great team. Hope they are our servers next time!!!

Matt (aka Bubbles) was just the man we needed to take care of us. There were several times that we needed a "special" favor, and Matt was there to do it! He cares about the guests!!!

The next time our group is in Vegas, we will be sure to stay at the Artisan! It's a must see in Vegas!

AZ Travelers

Room Tip: The After Hours night club goes until the sun comes up. Bring ear plugs if you want quiet!
See more room tips
  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John_D31350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Hotel Manager at Artisan Hotel, responded to this review, 28 June 2012
Well… Hello ... and WOW……

Thank you for your amazing review. I am such a proud Manager right now!!! I appreciate all feedback good or bad to help me and my staff better understand our number one priority.

With every review gives us a better sense of what our valued guest want more of. I will be sure to share this delightful review with Ren, Fallon, Matt (Bubbles) and Jordyn, that’s her name. She is a beauty.

I’m happy to hear we made your Cinco de Mayo so delightful; we love to take care of our guest.

Please give me a shout when you’re ready for round two. I’ll be sure to deliver a round of shots on me personally.

Thank you for taking time out of your busy day and I look forward to your return very soon!

Cheers,
Ximena Keyes
Hotel Manager
702.214.4000 EXT 111
xkeyes@artisanhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 June 2012

I have to say that I have been going back and forth with this hotel for almost a month on issuing a credit due to the whole brown murky water pouring over my friend's head..

It's been extremely difficult. There was an issue wheere they actually took the credit amount of out of the bank account then put it back in, causing an overdraft fee.

When I called to let them know, they said "well, you'll have to deal with the bank on the overdraft fee and we'll try to issue the refund again." Two weeks later: no refund.

They won't give me an option to issue the refund on a different card that was used for the actual hotel room and they really haven't done much except pretty much say "oh, my bad" multiple times.

You can sound as apologetic as you want to but if you're not resolving the matter then what's the point?

I'm sick and tired of this place.

DO NOT STAY HERE!!!!!!!!!! The customer service is awful - there's no consideration for the inconvenience and apparently, any promises of resolution are not carried out.

I originally posted three stars because I figured, at least they're trying to help the situation by issuing a credit for one of the days. But now, it just seems like they were saying that just to placate me.

I feel like they're just waiting for me to give up on the credit.

__________________

I'll definitely be placing a complaint with the better business bureau.
First of all, the location is a little sketchy - we realized that we were near a handful of strip clubs and such - but not sketchy in a way where we felt we were in any danger.

The staff is very laidback and nice however there were a few problems we ran into. I'm just going to to do a PROS and CONS list and let your decide.

CONS----------------­--------------------­--------------------­--
KEYS: Be prepared to drag your butt down to the front desk multiple times because their keys tend to either stop working or won't work in the first place. I wouldn't have mentioned it except we kept running into other guests heading down the elevator for the same exact reason! On our last nigt (we stayed four nights), the front desk offered a different key and said "oh, well these work way better." Why didn't she offer that key the 3rd, 4th or 5th time we came down?? It was just an annoyance.

COFFEE: I'm just saying - we didn't know so it's worth mentioning that the coffee is not free but $5/each. My group wasn't too happy as we were offered coffee and water, no menus (as we had free breakfast passes that have a different menu on them) and were super surprised when we got the bill. It was pretty crappy coffee, on top of it - so I'm adding this only because my group was very upset about the situation.

SERVICE: The service was OK. The staff, like I said, was very laidback and nice but that doesn't equate to good service. it was a very nice "sorry can't help you" sort of attitude. We had an experience in the shower that was absolutely disgusting. The panel above the shower opened up and doused my friend in dirty, murky water. Someone came immediately to fix the panel but it didn't seem right that we had to call down and ask for another room (which we didn't get) and only after a bit of time on the phone, were we offered an "adjustment" to our room charges - which wasn't reflected on our receipt when we checked out.

FREE PORN CHANNEL: Ours stopped working. lol. Bummer.

MUSIC/NIGHTCLUB: This is only a CON in my case because I'm not a fan of EDM, techno, house or whatever that music is called. That music is playing all throughout the hotel so if you like that music, you'll love it. If not, ehhhhh, be prepared. And no, the dj doesn't have much else to offer except that kind of music. The nightclub (after hours) is supposed to be popular and it definitely seemed that way as it was packed. We could hear people til around 6am so they're doing something right. You can hear the music in your room but you're in Vegas so it's not really anything to complain about unless you have kids with you - which you shouldn't as this is NOT a family friendly environment...

AMENITIES: No microwave, no fridge, no coffeemaker in the room. Just good to know, I think.

$150 DEPOSIT: We were not aware of the required $150 deposit upon check-in. this was a lil painful as we were def on a budget and served as a bit of an inconvenience.

PROS----------------­--------------------­--------------
DECOR: is actually pretty cool. The art is great to look at. It just has such a haunted, creepy feel and is decorated to the hilt. I loved it. It had an almost jazzy feel to it. The bathrooms in the lobby, the lobby itself, even the halls - everything is just so tied together and cool looking.

CABANAS/DAYBEDS: The pool is tiny but on Friday, they let us use the cabana for free since it was so slow. We were really happy and drunk and had a great time. The pool is also topless, fyi.

BEDS: The beds are extremely comfortable!!!

VALET: The valet guys were quick to get your car and quick when you needed a taxi - it was great.

PEOPLE: This place was good for people watching! It's def a party spot - just not my kinda crowd - but if you wanted to meet a lot of people and get wasted and party it up - you founf the right place.

Overall, I don't know if I would stay here again. It's not my scene. The hotel is cool looking and the rooms are ok, the beds comfy - its not near anything I really like and in our case, the bad outweighed the good.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ashley w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Artisan Hotel, responded to this review, 28 June 2012
Hello and thank you for your detailed review. I am appalled at all the cons you feel towards the Artisan and its staff. With every guest we try our best to provide exceptional customer service and I am truly sorry we did not meet your expectations. Please give me a call or email me at your earliest convenience to discuss further information.

Thank you,
Ximena Keyes
702.214.4000 EXT 111
xkeyes@artisanhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 26 June 2012

Me and my husband decided to give this small hotel a try for the last night we had in town.. It was unlike anyplace I've been in Vegas.. The front desk attendant Drake was the friendliest person I've met and Anthony at the pool was always asking if we needed help. It's not for everyone tho. The club that they have in the bar on the weekend can be loud and it Very tough to find this place... But it's a nice stay!!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erikarazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Artisan Hotel, responded to this review, 28 June 2012
Hello and thank you for your great review. I appreciate all feedback and I am happy you enjoyed my staff and their great qualities. Anthony and Drake are actually two of our local’s favorite!!!
I have to say I agree they sure are great!!!

Thank you for taking time out of your busy day to let other travelers know how much we appreciate our guest!

Thank you again and I look forward to your return. Please give me a shout when you’re ready for round two, I’ll throw in a nice sweetener.

Cheers,
Ximena Keyes
Hotel Manager
702.214.4000 Ext 111
xkeyes@artisanhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Artisan Hotel

Property: Artisan Hotel
Address: 1501 W Sahara Ave, Las Vegas, NV 89102-4820
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #179 of 262 Hotels in Las Vegas
Price Range (Based on Average Rates): £
Hotel Class:3 star — Artisan Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
Non-Gaming Boutique Hotel located 1/2 mile from the Strip. The interior features numerous bronze statues and paintings by Artists such as Van Gogh, Cezanne, Renoir and more. A Las Vegas favorite, experience the soft candle lit ambiance throughout the Lobby, Lounge and romantic Fine Dining Room. Exchange vows in the Eurpoean Wedding Chapel or in a Cabana within the lush surroundings of the Mediterranean Pool. Experience Las Vegas' best kept secret! ... more   less 
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Also Known As:
Artisan Hotel Las Vegas
Artisan Las Vegas

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