First, overall I would rate the hotel overall a 4.5 out of 5. The hotel is unique, clean, nice (but not posh) and has the majority of amenities you would expect at any of the newer strip/casino hotels. Plus...it's not on the strip (that gets old). There are a few things like a lack of consistent hot water that anoyed me, but did not really detract from my overall experience. One of the real pluses to this hotel though are the people and the customer service...starting with the Valets, all the way up through management. My interactions with the employees were great. However, It was an interaction with the front desk lead, Tara that definately made me feel like customer service is not dead and is actually alive and thriving at the Artisan. Long story short, my last night there was DREADFUL due to some very bad people doing very bad things in the hallway right outside my room. Ultimately the issue had to be resolved by law enforcement, but not before an entire night of rest was...gone. Upon check out in the morning, I was greated by an energetic Tara, who without promting from me, was ready to listen to my story, apologetic for the situation (even though she had not been working that night shift) and ready with a remedy to counteract my dreadful last night. I did not expect any of that quite frankly, but it was a welcome surprise. I left the Artisan tired, but satisifed the unfortunate circumstances that had occured the night before were erased by how well the situation was ultimately handled. My wife and I will be staying again in December and have already suggested The Artisan to several friends.
- Official Description (provided by the hotel):
- Non-Gaming Boutique Hotel located 1/2 mile from the Strip. The interior features numerous bronze statues and paintings by Artists such as Van Gogh, Cezanne, Renoir and more. A Las Vegas favorite, experience the soft candle lit ambiance throughout the Lobby, Lounge and romantic Fine Dining Room. Exchange vows in the Eurpoean Wedding Chapel or in a Cabana within the lush surroundings of the Mediterranean Pool. Experience Las Vegas' best kept secret! ... more less
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- Also Known As:
- Artisan Hotel Las Vegas
- Artisan Las Vegas