I have to say I am a gold rewards member for years. I have been to these hotels all over the US. Usually there are no issues. This one stands out with some concerns. First, I had to make this reservation through PrICELINE because I needed a flight, car, and hotel (cheaper). I called a couple days prior for a handicapped room because of my needs. When we arrived we got the room literally right off the freeway....okay we Immediately turned on the A/C(its quite warm here). To our surprise it sounded like a jackhammer. Front desk staffer told us our room could not be changed. We stuffed extra blankets and pillows into the "utility" closet to shut that noise off. Apparently this has been a "issue" for this room. Smoking is a big problem with this hotel. Never had this issue anywhere else with this chain. People smoke everywhere. There are no smoking laws in NV cigarette butts and glass everywhere. I paid more to stay at a smoke free facility so don't waste your time. Nice property ruined. We came her for a medical convention. I have no interest in Vegas. The gym is nasty. Carpet ripped and stained equipment not kept up dirty. Had to complain several times about the 90 degree hot air blowing there before they fixed it. No sanitary wipes to wipe down the equipment nada. They have a shuttle but you must have to be a female or say you have to be at the airport to get any kind of service. It is offered every half hour so they say. Front gave staffer gave my husband 20 bucks for shuttle bus staffer forgetting him and calling a cab. Ridiculous. The manager here told me he couldn't help me because I booked the reservation through PRICELINE. What that has to do with poor service I don't know. Again ridiculous. I would book at staybridge. Better TA reviews and balconies there. OH don't plan on washing your clothes here most of machines broke. Front desk person says she knows nothing about that. Apparently she works here. Tried to call corp hdqts hold time toooo long. Poor performance here! Don't waste your time! Oh utensils terrible dull old. They had to find cooking utensils and equipment.
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- Also Known As:
- Residence Inn Las Vegas South Hotel Las Vegas
- Las Vegas Residence Inn