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“Very, very average hotel with great customer service”

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Holiday Inn Express Las Vegas South
Ranked #119 of 263 Hotels in Las Vegas
Certificate of Excellence
Watford, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very, very average hotel with great customer service”
Reviewed 4 September 2013

This place was a very basic hotel, and that isn't saying much in Vegas. The customer service was exceptional, however, and it was very clean, so not bad if you are looking for an inexpensive off-strip hotel. I got my dad a junior suite for two nights and when we went to check him in the room was spacious and very clean. However the bed was quite large for the two small pillows on it and that looked a bit strange. The view from the window was almost totally blocked by the external part of the building. The strangest bit, perhaps, was that the clock radio looked very new, as did the rest of the building, but it played CDs and had no hook-up for MP3 players. Who travels with CDs anymore? I mean that's not essential, but the thing was huge and I just can't figure out why you would bother with such a massive, new piece of kit that very few people would use in this day and age. The pool was small and next to the parking lot, but blocked off by privacy fencing and very clean; we took my daughter swimming in it and it's good for kids. My dad said the breakfast was abysmal and he's not too picky, but I didn't see it first hand. Overall, if you're going for a short stay and don't want to be on the strip or are going for business on a budget, this is an ok place, mostly because the people working there were so incredibly nice, welcoming and accommodating at every chance to be so.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KM A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Las Vegas South, responded to this review, 21 September 2013
Dear KM A,

Thank you for taking the time to share your feedback about your recent stay with us. Our staff always goes out of their way to be helpful and attentive to the guests and we are glad that you enjoyed their hospitality. It is regrettable you were not fully satisfied with our facilities. Please remain assured that we have recorded your comments and will forward it to the appropriate departments for future considerations. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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378 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
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Pomona, California
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 August 2013

this is a very clean hotel great customer service friendly staff the rooms were very nice had a great nights sleep wonderful bed very comfortable. they had a good breakfast a wide choise .only a cross the freeway from the strip. lots of parking nice work out room.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager45963, General Manager at Holiday Inn Express Las Vegas South, responded to this review, 15 August 2013
We are glad to hear you had a wonderful stay with us while you were visiting Las Vegas. Our quiet non gaming hotel is conveniently located just 1 mile from the famous "Las Vegas Strip" and our complimentary shuttle to and from Mandalay Bay, NYNY and the Townsquare Shoppping Center makes staying with us a great value. Thanks again and we hope to see you again soon.
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Richmond, Kentucky
Level Contributor
161 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 9 August 2013

I was so happy that we were NOT staying on the strip. This is just off the strip without all the noise and people. They have a free shuttle that will take you down but we did not have any problem driving ourselves and parking at the various hotels/casinos.

The beds were comfortable and the rooms were clean. You do hear the airport noise but it didn't bother me. The breakfast is why I love to stay at Holiday Inns. Love it!

Staff were super friendly

Room Tip: Stay on the second floor if you want to do your own laundry. That is where you will find the very re...
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tamara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager45963, General Manager at Holiday Inn Express Las Vegas South, responded to this review, 12 August 2013
Thank you for posting your comments in regards to your recent stay with us. Our staff here at the Holiday Inn Express is one of the best, Thanks again we hope to see you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Barbara, California
Level Contributor
150 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 26 July 2013

Pleasant staff, especially at the morning breakfast buffet, but this hotel is definitely showing it's age. Ladder up for days in the lobby with wires hanging down. Cable TV service went out and they made it sound like Cox didn't even want to respond. Thermostat broken in the room so you had to control the AC at the unit with choice of blast or bigger blast - so without a thermostat you'd wake up around 2AM freezing. But the worst thing was the room REEKED of cigarette smell and when I complained about it at the desk when checking out the reply was "oh, you're right below the smoking wing and it comes through the vents" - if you know what the problem is FIX IT, my room was a non-smoking room!

Room Tip: If your room is on the third floor, west side and you don't smoke CHANGE your room - the smell o...
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RM30139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager45963, General Manager at Holiday Inn Express Las Vegas South, responded to this review, 29 July 2013
Thank you for choosing to stay with us while in Las Vegas and would like to extend a sincere apology for your disatisfaction during your stay with us. Please give me a call directly the next time you plan to visit Las Vegas.
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Bedford, Texas
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 20 July 2013

Great location, nice rooms, easy parking, good breakfast, friendly staff, nice price. What else is there to say?

The access to the Strip and I-15 is easy. Been staying here for over 6 years on LV trips.

Recommended!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ca920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager45963, General Manager at Holiday Inn Express Las Vegas South, responded to this review, 29 July 2013
Thank you for choosing to stay with us while you were visting Las Vegas and for posting your comments. We appreciate it and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overland Park, Kansas
Level Contributor
82 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 7 July 2013

We arrived on July 3rd for the Independence Day weekend. We were very happy with the location close to Mandalay Bay and the strip. Since we had our vehicle with us and the temperatures were extreme the off strip location worked perfectly for us. My husband did use the complimentary shuttle to Mandalay Bay one morning and had no issues at all.

The front desk staff was great, no complaints there!

The room...While decently clean as all Holiday Inn Expresses tend to be, we did experience some issues. First, when we arrived, there was some kind of red substance on the toilet behind the seat. I thought it looked like blood, my husband thought it was makeup. The cleaning staff was in the hall, they said it was the solution they use to clean and took care of it right away. The second day of our stay here in Las Vegas, we left the room at 9am and did not return until after midnight. We immediately realized that no one had attended to our room that day. Bed was unmade and the towels were not changed out. We travel extensively (about 60 days a year), and have never had a room that was unattended for an entire day. It was too late by time we returned to have anyone come take care of it, but it was a pretty big oversight!

The room smelled fine and clean the first time we walked in but after several hours of being gone we came back to a room that smelled like someone had sat down and smoked in it. We thought this to be very odd especially since we are in room 223 over the conference room. When we came back the second day, we noticed the smell again mid-day. On the third and fourth nights we came in to the skunky smell of pot. Both are gross smells when you are a non-smoker, but we never figured out where the smells could be coming from! Maybe a smoking area back by the door which may be drafting in through the A/C or the employees are smoking in the conference room and it's coming up. Either way someone needs to fix the issue.

Overall, we would stay here again, even with all of minor inconveniences we experienced. The breakfast was good on the first two days when it wasn't as busy. Saturday morning was crazy and we wound up with only cinnamon rolls and coffee. The location is great, the bed is comfortable and the room is clean. Decor is decent although it feels very 1990s. It is updated much more than the lower end towers of some of the nicer strip hotels.

Room Tip: I would stay on the end opposite the pool and ask to be away from the backdoor entrance in the case...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjrek11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager45963, General Manager at Holiday Inn Express Las Vegas South, responded to this review, 9 July 2013
Thank you for choosing to stay with us while you were on your holiday. Your comments are greatly appreciated and we will review with our staff in order to improve on those areasthat you expressed. Thank you again and we hope to see you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 June 2013

Location is great for quick freeway and Vegas strip access. Rooms are spacious, hotel is clean and updated. Breakfast area is very large and food is good for a hotel chain. Parking is shared between several properties. Pool was broken but we could have gone to the other properties to use the pool. Would stay here again. Hope they can get the pool fixed!

Room Tip: Ask for a south facing room away from the road.
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager45963, General Manager at Holiday Inn Express Las Vegas South, responded to this review, 17 July 2013
Thank you for choosing to stay with us. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Las Vegas South

Property: Holiday Inn Express Las Vegas South
Address: 5760 Polaris Ave, Las Vegas, NV 89118-3102
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#69 Business Hotel in Las Vegas
#70 Family Hotel in Las Vegas
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Las Vegas South 2.5*
Number of rooms: 139
Official Description (provided by the hotel):
****Renovated Hotel**** Fridges,Microwaves and safes in all rooms. State of the art exercise facility. Stay Smart and welcome to the Holiday Inn Express Las Vegas South. We are located minutes from McCarran International Airport (LAS) and 6 miles from the Las Vegas Convention Center. The Holiday Inn Express Las Vegas South is just minutes away from the famous 'Las Vegas Strip' and Las Vegas Speedway, host of NASCAR. Guests visiting Las Vegas for business or pleasure can easily access the I-15 and I-215 routes or use our complimentary shuttle service to and from Aria, Town Square Shopping Center and Mandalay Bay. Our shuttle operates daily from 6:30 AM - 11:00 PM making visiting Las Vegas convenient. The Holiday Inn Express Las Vegas South makes comfort a top priority with our free Express Start breakfast, relaxing Jacuzzi, heated outdoor pool, fitness center, free high-speed wireless Internet in each guest room and lobby and the use of our free business center that is available 24 hours a day. Local businesses, universities, and attractions near hotel: UNLV, IBM, Triaga, Konami Gaming, IGT, Pepsi, American Family Insurance, MGM, Excalibur, Luxor, New York New York, Belz Outlet Center, Town Square and Fashion Show Shopping Center. Planning your next meeting, sports tournament or family reunion in Las Vegas? ... more   less 
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Also Known As:
Holiday Inn Express Las Vegas South Hotel Las Vegas
Holiday Inn Las Vegas
Las Vegas Holiday Inn

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