I make my rounds to Fry's usually a few times a month. What can I say, it's Fry's....Hopefully you know what you are getting into. If you are technology aware like I am, then Fry's usually is a breeze-You know where things are, you go in, pick it off the shelf, jump in line and you're done. If you have to ask one of their associates anything, your chances of success drop about 40%. Seriously, you are better off looking and then leaving if you do not see what you want, rather than asking someone who is generally going to waste 40 minutes of your time "checking on things" only to say "I don't know".
I used to trust in Fry's widely advertised "We price match everywhere, even online", until I had to use it one day. The truth is (no surprise here folks), they really don't want to price match anyone. When I cited Amazon for one price match, they tried to tell me Fry's raises the price match to cover Amazon's shipping charges-however I am an Amazon Prime member (as are millions of other people) so I don't pay for shipping. Another time I was price matching an LCD TV ($1K) I saw at Best Buy-When given all the details, on the exact same model of TV, Fry's local management did not want to match (actually beat, since that is what they say they will do) their local competitor. I took this all the way to the Manager on duty, who somewhat agreed with me, however his hands were tied by the Store Manager who was off at the time. Ultimately some 2 hours later, the issue was resolved (The MOD pushed the sale through in spite of the Store Manager's objections over the phone) and I bought the TV. Lesson learned-not worth going through that again, if I want to match a price, I will walk into a Best Buy and with relatively no hassle, walk out a few minutes later with what I wanted.
One last point of contention-Business Professionalism-they just don't seem to care about appearance, Now I don't know about ALL of the Fry's, but this has been true of the 6-8 Fry's I have been to in 3 different states. Really, it's like they go out of their way to look as bad as possible to the customer. The standard issue Fry's employee has a white dress shirt, tie and slacks. Apparently there is no regulation in their handbook that states the shirt must be ironed, clean (free of spilled drink and puke stains) and appropriately fitting. No joke here-it looks as though the majority of their employees pulled their shirt from the bottom of the hamper, put it on and drove to work. It's just weird!
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