My friend and I checked in on Thu 07/16/09 into a double room (two Queens). The next day, two more friends joined us and, as one of them went to replace the sheets in one of the beds with the ones she had brought from home, we found a pair of men's underwear and pijama pants tucked in between the fitted sheet and the flat sheet of the bed I had slept in! Unbeknownst to me, I had slept the night before in the same sheets that had been used by this man! It was obvious that housekeeping hadn't changed the sheets in between guests. We promptly called the front desk and it took almost an hour for the housekeepers to arrive with clean sheets. It was about 9pm on Fri 07/17/09. After the beds were made (one with my friend's sheets on it), I went to speak with the Manager at the front desk. I told him what I had found in the bed I had slept in the night before and he kept saying "But the sheets have been changed, so everyhting is fine now, right?" And I would say "No, because I slept in a dirty bed that a man had slept in the previous night, the previous week, or the previous month." He kept repeating "But we changed the sheets so everything is fine now, right?" Eventually, he said that he had to "check with the crew" who would have taken care of the room and the morning manager. The next morning, not having heard from anyone, I went to the front desk again and the same routine of "Everything is fine now" took place. The morning manager on duty said that they had to "look into it" and that they would get back to me. That evening I went to the front desk again (third time) and had to explain the whole thing again. I guess Marriott managers don't communicate with each other? After I explained what had happened AGAIN, I got the same response "The sheets have been changed, so everything is OK now, right?" I'm convinced Marriott trains its Managers to play idiots. Or maybe they hire idiots. After repeating the fact that I found disgusting that the sheets where this man had done God knows what hadn't been changed so that I ended up sleeping in them the night before and that housekeeping had had two opportunities to rectify the situation (first, after the man left/before we checked in AND the next morning after we left the room and room service made the beds) the THIRD manager finally said "What would you like to see happen?" I said "I think I shouldn't pay for the night when I slept in a bed that someone else had used." And he said "Sure, we'll take that charge off your bill." My question is: Why didn't the FIRST manager offer to take the charge off the FIRST time I brought up the issue? It took me explaining the situation multiple times to three managers (suposedly the "decision makers" there) for them to do the right thing. And I had to practically tell them how to rectify the situation. What, it hadn't occurred to them that I shouldn't have to pay for sleeping in those sheets? UNBELIEVEABLE! After all, this was the Marriott, not Motel 8. To top it all off, I'm germ-phobe (I had wiped down the remote, light switches, door knobs when we checked in). I NEVER thought that a Marriott property would fail to provide clean sheets. Now, I'll always bring my own.