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“Wynn Wonderful...”
Review of Wynn Las Vegas

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Wynn Las Vegas
Ranked #5 of 263 Hotels in Las Vegas
Certificate of Excellence
Reviewed 31 March 2009

This hotel is fantastic, I enjoyed my 2 night stay. The room service was a bit pricey for 2 personal pizzas, a dozen hot wings, and 1 soda I paid 85.00 however, the staff was very helpful and friendly.

  • Stayed: March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Gettin_My_Travel_On
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13,976 - 13,982 of 17,948 reviews

Reviewed 29 March 2009

Stayed at the Wynn Las Vegas for 3 nights in mid-March. This not being my first trip to Vegas i decided to stay away from the shadier hotels on and off the strip and go for one of the top 6 (Wynn, Encore, Venetian, Palazzo, Bellagio, MGM). The service received was a step above that at the Bellagio and MGM in the past, which is saying something very good.

Room service was very attentive and maid service arrived within 10 mins of each of my 3 calls, for top-up refreshments (i'd cleared out the drinks fridge!), toothpaste and deodorant for my shoes.

Had a 17th floor room overlooking the golf course and mountains, very picturesque and silent at night. Had the basic room which was in fact a huge room/suite with sofa, by far the most spacious I've had in Vegas.

Ate at Red 8 & Switch, both at the Wynn/Encore. Food was well priced and tasty at Red 8, a good value restaurant compared to many in the better hotels. Switch was a real experience and the filet steak phenominal. I've eaten at the best steakhouses in London, Argentina and Japan, and this compared very well. Happily recommend both restaurants.

If you want to stay somewhere a bit more flashy, I suggest trying the Bellagio or Venetian. If you want somewhere in perfect location on the strip, with great restaurants, service and gambling, but a bit more understated, the Wynn/Encore should be it.

Anyone wanting a 'quality' gambling experience in Vegas, stay away from the rundown hotels and cheap buffets and stay at one of the 6 recommended above. You'll enjoy the time much better!

  • Stayed: March 2009, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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6  Thank JonLondon101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2009

I dont normally write reviews--neither when the service is great nor when it is aweful, despite the fact I travel over 50% of the time with my job. I do read Trip Advisor with regularity though, and often follow the advice i find there. Nonetheless, I cannot help but plead with the reader not to reward this type of establishment with your business.

First of all, I was headed to Vegas for a trip I make every year for the opening rounds of the NCAA tournament. Everything I had heard (and I am sure you have too), is that the biggest and and best of Vegas was the Wynn/Encore. I booked on Hotwire for 145 night and couldnt have been more excited. Everything was great until we set foot inside.

The Service
We arrived early and were told that our room wasnt available. Hey, I understood that, it was a high turnover day and they needed some time to get a room clean. Not the best of starts but certainly nothing to complain over. They put my name on a list and assured me then would call my cell when the first room was clean. After watching literally probably a hundred people check out, I inquired again. It was the type of service we would come to know at the Wynn--too busy to help or be bothered. They again sent me away. Rather than leave, we decided to head to the SportsBook, the reason we had come to Vegas in the first place. There, we were told that all the seats in the Sportsbook itself were reserved, and that only seats in an adjacent bar area were available. This was a little disappointing, but again, nothing that bad. So we sat at the adjacent bar area. Now there was literally NO ONE in the Sportsbook yet, but we couldnt sit in any of the seats. We also came to find out that you couldnt get a complimentary drink in the Sportsbook unless you made a $300 bet--and then only one drink coupon!! I do this trip every year and have never ever heard of such a thing!! When I told my other friends also staying at the property about it, they didnt even believe me until they arrived and found the same thing, only when they arrived they couldnt even sit at the adjacent bar area because all those seats had now been reserved!! In case you are curious about how much drinks costs, try about 6 bucks for a beer and about 13 for a mixed drink.

We didn't stay long--we went down to the Venetian (where we stayed last year) and they greeted us with open arms. We tried the pool at Wynn, but there were no seats available. We could see from our room that the pool at the Encore had space, but were told that we werent allowed over there, even though the phone representative said we would have access to both properties. Upon checking out, they told us we had over $100 in mini bar charges, even though we hadn't touched a thing. A manager had to come inspect the bar and he told us that its all "weighted" and that if you bump into it, it automatically charges you. He even said that most people don't even check out and don't even realize it until they get home and it is always a big hassle for them (the biggest and best resort in Vegas nickel and diming you--what a joke!)

The Rooms. If you look online, you will think a relatively large and rather plush room awaits your arrival. I am going to be honest. I used the word Hampton Inn to describe the rooms to at least 5 other guests and all agreed. That was about the size and quality of the rooms. I will say the bathrooms were oversized and had a separate shower and bath, but that was about it. I didn't even see how the online depictions were even close to what we got when we arrived. We did have an amazing view of the golf course and pool areas, but that was it.

Some final thoughts. I understand that they Wynn drops their rack rate to get rid of excess rooms on Howire, so it is very tempting to book there. You think 5 star resort for so cheap, so why not. I am trying to remember everything else bad that happened as I write this, but nothing else is coming to mind. I just cannot say enought bad things about this place. There is no way they will fix it if people continue to come, so I would plead with other readers not to reward this type of service with your business. I had read on Trip Advisor of other readers who stayed here and had similar experiences, but until you experience just how bad it is, you cannot fathom how indeed poor it is.

Oh yeah I just thought of another thing. When the Sportsbook opened for betting on one of the busiest betting days of the year, there was only 1 person taking bets--there were more than 10 windows, but only 1 person taking bets. The line was over 200 people deep and STILL they didnt bother to add additional staff. What kind of preparation was that? I will tell you, the type that simply doesnt care. They have enough business, that they dont need the little guys, which I will admittedly say that I am. I dont make huge bets, but I do gamble, just not enough for Mr. Wynn to take notice.

Another thing I remembered. I had forgotten my Blackberry charger. Now admittedly I have dont this a million time when traveling, but because the cast number of chargers that are left at hotels, they ALWAYS have a few extra. At the Wynn, however, acquiring one was not so easy. In fact, despite the fact that they said they indeed did have one, they refused to offer it to me because the Concierge desk had not opened yet! When the Concierge desk did open, I was told that they could not let me use a charger that someone had left because they donate them all to CHARITY?!?!?!? I guess the charities in Vegas are in dire need on Blackberry chargers these days. The ones in Houston need food, in Vegas they need Blackberry chargers (at least according to Mr. Wynn).

I almost forgot one of the mosty disgusting things, but I called a fellow guest to make sure I didnt leave anything out here. One day, after what the Wynn refers to as Housekeeping cleaned our room, we came back to shower for the evening. There was something that closesly resembled feces and/or mildew on the towels they left hanging on the rack. This was not only on one towel, but on both of the towels they had left hanging for us. THe made who replaced them was like "Oh yeah, that happens all the time, here are some new ones" If it happens all the time then why are you looking for whatever it is and ensuring that your guests arent having to find it for themselves. I kid you not, at first I thought it was some kind of a joke. It was so disgusting.

Despite all these issues, we never received a single call from anyone attempting to apologize for anything.

So again, I implore you to invoke the most powerful weapon in the traveler's arsenal, the abillity to simply book another hotel. In this economy especially, one would think customer service in a customer based business would be paramount--this is simply not the case at the Wynn/Encore Las Vegas.

  • Stayed: March 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
17  Thank CRE_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2009

Spent 3 nights at the Wynn on business with my wife. Beautiful room over-looking the falls and the strip from the 17th floor. Downside to it is you can still hear strip noise all the way up on the 17th floor at night as well as planes taking off. A colleague was on the back-side over-looking the golf course and stated the he did not have any of that. My biggest pet peeve was no coffee makers in the rooms for the start of the day. Even my boss who was a 2400sq Country Club suite needed to send in or go out for coffee in the morning. Left the Wynn with my wife for a couple of days at the Ritz in Lake Las Vegas before flying back east, and I am happy to report they still have coffee makers in the room even though we were on the concierge level. The Wynn also knocks you $13 a day for internet (free at the Ritz); even in the Country Club suite until questioned.

  • Stayed: March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank Bezn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2009

I spent three nights in a Parlor Suite, facing west (away from The Strip) in the Tower Suites wing (separate entrance from the main hotel).

The hotel is lovely: nicely appointed, in good condition, very clean, and comfortable. The Parlor Suites are very generously sized- the bathroom by itself is about the size of a typical hotel room. The bed is comfortable. Oddly, the couch in the large living room is not a pull-out. HD plasma TVs everywhere, including the bathroom.

Once again, a high-end hotel that makes you PAY $14 for internet access. Come on! In this day and age? They don't even bother trying to hide the charge in a mandatory "resort fee." Speaking of fees, they charged me $6 to pick up a fedex envelope (not a package) in their "business center." No, they didn't deliver it- I walked there and picked it up myself. Then the guy actually charges me $6 with a straight face! What a joke. With fees like this, it makes gambling in the casino a value proposition.

My main problem with this hotel is the service. Considering that the hotel seemed practically empty, I was disappointed that the service was so poor: calls to the concierge desk in the middle of the day went unanswered, multiple calls were required for a housekeeping issue, surly valets and ancillary folks. Put it this way: this LOOKS like a five star hotel anywhere in the world (The Peninsula, Four Seasons, etc), but the overall service is nowhere near that level.

I'd probably go back, if the rates were reasonable (i.e., under $200/suite), especially if it were the wife and me. Otherwise, these days, I think there are lots of other places in LV with similar levels of quality, much cheaper rates, and comparable or superior service.

  • Stayed: March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ex-LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2009

I booked 3 nights at The Wynn on Hotwire for a weekend before a business trip. I was very excited to get the room for only $139 during March Madness, when rooms in Vegas were more expensive than usual. I was looking forward to it so much, but was disappointed by the customer service the entire trip.

When I arrived at the Wynn on March 20th, I arrived by airport shuttle. No one offered me help with my bags, so I proceeded into the lobby. Check in went without a hitch and I was given a room on the 10th floor with a strip view. The room was okay, but not as nice as I expected. There were stains on the carpet and on the couch, it is just starting to look a little worn.

The next morning I went out to the pool. There were not many people out there at all, so it was easy to get a chair in a great location. At the Venetian, at least last time I went, they brought towels over and set up your chair for you, not here. I could barely even get a waitress to bring me a drink. 4 hours by the pool and she came over once. I was even watching to flag her down and couldn't. I heard someone else ask a staff member where to get towels (clearly they had missed walking right by it on the way in) - and the staff member said "I have NO idea" then giggled, then said she hadn't been working there long and hoped he'd be able to find them. It's okay to not know, but you find out, you don't leave the guest to fend for themselves. Especially when you work in the pool area!

The next day (Sunday) was raining, so I called the front desk to inquire about the complimentary shuttle service to the monorail that was mentioned in the guest services book. The woman at the front desk said "well it's a short walk to the Venetian - just walk there!" and I explained that it was raining and she responded "well there's no shuttle so I guess you're going to get wet!" Unsatisfied with this, I called the bell desk to see if I'd get a better response. I asked the same question and got more of a polite, "sorry, there's no shuttle" response. I was disheartened to learn that no employee seemed to know anything of this shuttle, that was so clearly written about as a perk in the guest services book.

Later that evening, I got back to my room around 1:00 am, and as I passed the room right before mine, noticed there was a housekeeping cart in front of their door. I didn't think much of it at the time and went to sleep around 1:30 am. Around 2:15 am, I was woken up suddenly by loud banging on the wall from the room next door. Repeated sounds like kicking were heard and I assumed at first it was the guests - until I heard the vacuum. I peeked my head out and yes, the housekeeping cart was still in the hall. Floored, I called the front desk to complain. I was told that the guest had requested the room be refreshed. I said, well, this guest is requesting that it stop, it's a little inappropriate to vacuum at this time of night. The response was, "well they requested it so all you can do is hope it will be over soon".

The next morning, I called promptly at 8 am to request a late check out. I was told I was not possible (even though when I inquired the day before I was told the hotel was no where near capacity and that it would not be a problem). So I asked to speak to a manager and also brought up the housekeeping issue. She didn't care at all that I was inconvenienced and kept up in the middle of the night by the noise. I said, listen, all I'm asking for is 2 extra hours in the room...which is less than the amount of sleep I lost due to your staff's noise. And she wouldn't budge. She gave me an hour. I decided at that point to call Treasure Island, where I was staying on business. They were much more accomodating and allowed me to check into my room early, at only 10:30 am, when check in is 3 or 4 pm. Needless to say, I took it, and got out of the Wynn as fast as possible. When I checked out, the clerk asked if everything was okay with the stay. I said no, and again recounted some of the customer service issues. She didn't seem to care and handed me the receipt and told me to have a nice day. Why even ask if you don't care?

Later in the week, I spoke to a woman who had stayed at the Encore. She said that all the A-class service has moved over there and that the Wynn is now just an afterthought. I believe that, even though I did not go over there myself. I don't know if I was treated second class because I had booked on Hotwire, but I was certainly disgusted. Apparently, at the Wynn, customer service or hopes for repeat business are not a priority. The hotel itself is beautiful, food is great, but the service is the reason I will not go back and will tell friends, family and anyone else who will listen about the bad experience I had.

  • Stayed: March 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
9  Thank Val8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2009

Stayed 4 nights at Wynn to celebrate my wife's birthday. We got a great rate/offer through casino marketing which worked out to less than $100/night. We arrived on a Saturday evening, check in was fast. I asked the clerk for a room with a good view. We had an end room which meant two windows overlooking the strip, alas it was only sixth floor so view was still somewhat limited. Room is well appointed and clean with a very comfy bed.

We enjoyed the layout of the casino. We really liked the comfort and atmosphere of the poker room. Cocktail service was good, but I noticed that some of the top shelf brands which I had enjoyed on a previous trip to the casino were not available to us when we were playing $25 Blackjack.

The only restaurant we tried on the property was the terrace cafe. The food selection and quality were excellent for lunch. Service was good.

Highly recommend this property especially with any rate below $150.

  • Stayed: March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank jfez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wynn Las Vegas

Address: 3131 Las Vegas Boulevard South, Las Vegas, NV 89109-1967
Region: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Casino Hotel in Las Vegas
#5 Spa Hotel in Las Vegas
#5 Luxury Hotel in Las Vegas
#5 Romantic Hotel in Las Vegas
#8 Family Hotel in Las Vegas
#12 Business Hotel in Las Vegas
Price Range: £172 - £531 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Wynn Las Vegas 5*
Number of rooms: 2700
Reservation Options:
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Also Known As:
Wynn Las Vegas Hotel Las Vegas
Wynn Hotel Las Vegas

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