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Marriott's Grand Chateau
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Reviews (3,646)
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All reviewsbedroom villafull kitchenplanet hollywoodoff the striprooftop poolmarriott vacation clubwasher and dryerdaily activitiestime sharefree valet parkingthe miracle milelarger poolfifth floorsofa bedvalet servicelobby barnew tower
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Reviewed 28 June 2012

From the moment we arrived at the Marriott, we were greeted with a warm and friendly service from everyone. The car was taken for parking and we didn't have to wait much longer than five minutes to get it out each time. The room we'd been allocated was just great - a two bed apartment that was really spacious with great views and was fully equipped. The bathrooms were luxury and the main shower a real treat.

As most people say, location wise, the Grand Chateau is a short walk to the strip - of course once you're there, the Strip itself isn't a short walk!

We needed maintenance just once as the sink seemed blocked and only waited about five minutes for the visit. Apparently, we'd put the plug in upside down!

I'd say that everything was exactly how I'd want it to be and the stay at the Grand Chateau was a joy!

  • Stayed: May 2012, travelled with family
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1  Thank daverae101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2012

It is a beautiful property and within walking distance to the strip. Most timeshare resorts are off the strip so this makes it more desirable. We have stayed here before and like it, however I was hoping the new pool would have been done by now. Supposedly they are starting on the 3rd tower and will be adding a new pool. To say the pool is lacking is an understatement. Compared to all the other resorts on the strip, this pool is ridiculously small. Aside from the pool, the resort is very nice and the staff is always helpful. It's in a great location to the strip. We will be back, we just hope the new pool will be constructed by then.

Room Tip: Higher floors have a nice view of either the mountains or the strip.
  • Stayed: June 2012, travelled as a couple
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3  Thank sparkle519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2012

We had booked a Villa for 4 people in the Grand Chateau, and it was amazing, we had the front view to the Strip and were on the 27th Floor, it was an amazing view from above. Now talking about the Hotel, the Villa consists of 2 rooms with a door in Between. The Master Bedroom had a personal TV and Wait it also had a BATH TUB. The Drawing room was big and we had a huge kitchen at our disposal and not to forget an even bigger television. This hotel is on the Strip and yet away from it. Just 5 mins from the Mammoth Bellagio Hotel. The loudness of the Strip does not get to this Hotel, the location is amazing as also the rooms and the staff.

Room Tip: Ask for higher room and the one facing the Strip, the view is just awesome
  • Stayed: May 2012, travelled with family
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3  Thank ntpasari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2012

We own a fabulous 3 bedroom villa with floor to ceiling windows at the end of the tower, that we purchased over 5 years ago. We have stayed at the MGC over 7 times. We lock off our unit (dividing up the 3 bedroom into 1 and 2 bedrooms) to enjoy 2 weeks instead of 1 week of vacation. We have stayed at many other vacation resorts using this option.

Unfortunately, even though we deposit our fabulous 1 and 2 bedroom units we have never seen these beautiful rooms. We are given the smaller bedroom with the hotel style room attached.

It seems that once you become an owner, Marriott has your $, and you become very low on their priority list. :-(

Let me share with you examples of this from our most recent week there, June 15, 2012, to June 22, 2012......

We received their email 30 days out asking for our requests for this stay of which we completed and returned the same day. This is our "home resort" and should be treated as such. NOT! This is our experience...

- only smaller 2 bedroom available.
- no strip view available.

After asserting and asserting myself, the manager, Jeff S., finally decided he might be able to find something with a strip view, but on a lower floor. And lo and behold, he did find a 2 bedroom available. And did he ever........, one that I hope no one else has to stay in.

These are just a few of the items that made this stay so exasperating:

1. Master bedroom backed up to the elevators, with elevators and bed sharing same wall. Lots of machine noises. Lots of ding- ding- ding. ALL the time.

2. Toilet in master bath - rocked each time you got up. Not just a little. A lot! 1st couple of times, scared me to death.

3. King mattress in master bedroom - hanging off to the right side @ 5 inches. Had to be careful I didn't slip off. :->

4. Mattress dust ruffle - very, very long on one side of bed. - had to be careful not to trip. And, of course on the other side very, very short.

5. TV not working in the living area. No signal. Of course didn't know until late at night.

6. Remote not working in hotel style attached room.

7. filthy, filthy floor tiles. I wore white socks @ the room and they are SO black, strong bleach may return them to some shade of white or I may have to toss them.
If you really want to see how clean a hotel room is.... Just wear the white socks :-)

8. Sink drain in the hotel style Room, drain was SO slow to drain. Backed up water. Yuck

9. Hugh gap under main entry door to room. 1 inch gap. We could hear the folks in the hallway. And can you imagine, I know they could hear all the noises and sounds from our room. No privacy.
And the light at night coming under the door!!!!!

10. Fabric ripped and torn on the new blue couch , with the white stuffing showing. The straight chairs had the fabric cording coming unglued and hanging down.

Yes, I guess you could say that the manager fixed us up. As an owner of one of the most desirable rooms at the MGC, you wold think we or anyone would be treated better. Once the Marriott has your money, they don't seem as if they care..

And of course we could have:

Called for a plumber to fix the toilet.
Called for a plumber to fix the sink drain.
Called for maintenance to attach a rubber strip to the bottom of the entry door.
Called for maintenance and housekeeping to move and straighten the mattress and reput the dust ruffle.
Called for TV tech to give us Signal. - which we did.

We could have done all of this, BUT we were in Vegas on vacation to have fun NOT to be the Marriott quality room check manager.

I agree with others on valet parking lengthy time waiting for car; depressing owners room; small pool (and when will they complete the bigger pool?? 10 more years); lack of general staff picking up and cleaning up areas, such as pool area; and what's with the lobby change in furniture fabric to --------- plastic?...

Thanks for listening / reading. As you can tell we have seen a general decline in all services at MGC, which is very frustrating and disheartening.

Room Tip: Call everyday. Speak with the manager when you call. Don't assume you will be treated fairly. Also, don't buy into the vacation club!!!!!
  • Stayed: June 2012, travelled with family
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11  Thank susie5252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2012

This hotel is located about one block off of the Vegas strip, so it is close enough to all the action yet far enough away if you want a quieter version of Vegas. Our room offered a beautiful view of the Vegas strip with bright lights and lots of pizazz! The hotel is smoke free except for the rooftop smoking area. This is a great benefit for non-smokers! The main perks for this facility are the location and convenience including clean and spacious rooms. There are a few areas for improvement such as the rooftop pool and bar. The pool was unbelievably small for this size hotel. The best view on the rooftop was in the smoker's area! We had to endure the smoke to enjoy the view. The concierge offered great discounts for local restaurants, but did not have any packages for local activities such as shows or other events. The owner's lounge was rather depressing with drab furniture and was located down a long corridor that appeared to be in a storage area of the hotel. We waited there since we arrived early. It gave a bad first impression. The facility also did not offer many on site activities as we have seen offered at other Marriott Vacation Club hotels.

  • Stayed: June 2012, travelled with family
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Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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