My wife and I were married at the Mandalay Bay a few weeks ago.
We bought the Intimate Mix package, which includes a 2 hours reception at the Mix Ultra Lounge as stated on their web page:
•Two Hour Reception for 20-30 Guests at the Mix Ultra Lounge
Sadly, we did not have our wedding reception at the Mix Lounge.
When we arrived at the Mix Lounge entrance on our wedding day, we were told our reservation was at the Mix restaurant. After arguing with the super arrogant manager who said he was doing everything he could to save our night while he was doing absolutely nothing, I ran to our room to get the papers showing that our reception was scheduled at the Mix Lounge. Hopefully, when coming back, we talked to another manager (the Mix restaurant manager) who was a much nicer person. He told us there was a 300 people private party in the Lounge and there is no way would could go to the Mix Lounge. I guess they were more important (or lucrative) than us.
The reception finally started on the Mix restaurant patio 40 minutes late (the worst 40 minutes of my life). The Mix restaurant patio is not a bad place, but it is clearly inferior to the Mix Lounge for a wedding reception in my opinion: no glass elevator, no glass restroom, no dance floor, inferior strip view, etc. After showing the Mix restaurant manager the papers which showed we were supposed to be at the Mix Lounge, we got free drinks for the whole night instead of for 2 hours and he also wrote an apology letter. Better than nothing, but it does not make up for the fact that my wife cried on her wedding day and that I had never been so upset.
The day after the wedding, we went to the wedding chapel explaining them what happened. The lady at the front desk told us that they always do the receptions at the Mix Lounge, not at the Mix restaurant. She blamed the Mix for what happened. I asked for a full refund of the wedding. She told me I would get a phone call from the wedding chapel manager.
I never received that phone call. Instead, I received a phone call from the Mandalay Bay's risk management bureau. I believe I talked to a lawyer. I was told that we would get no compensation because of this clause in the contract: "3. Mix cannot guarantee a specific area for the reception. Reception space is based on availability. However, all wedding reception guests are guests are guaranteed strip view areas". At the time I saw the contract, I didn't know about the existence of the Mix restaurant so I thought we considered the Mix as being the "Mix Lounge". Since the beginning, they offered the Mix Lounge, it was written the Mix Lounge on the worksheets, and we asked for the Mix Lounge.
What they did may be legal. I will let you judge if you trust them for your wedding.
We had a wedding organiser whose job was to make sure that everything went according to plan. At least, we would have expected to be contacted to inform us that our wedding would be at the Mix restaurant instead of the Mix Lounge as it was supposed in our email discussions with them. To me, this is more important that choosing the flowers' color. Learning that on the wedding day in front of our 30 guests (all coming from Canada) certainly was not the appropriate time.
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