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Condominiums at this property are owned and operated by several different management companies, so quality and service standards may vary. If you wish to book a specific unit or a unit owned or managed by a specific company, please ask about that unit before booking your trip.

“Nice rooms, awful staff”

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Signature at MGM Grand
Ranked #12 of 264 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersGold level
Washington, DC
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice rooms, awful staff”
1 of 5 bubbles Reviewed 7 July 2014

Front desk staff and concierge were incredibly unhelpful and rude. Our party had three different reservations (all booked by different people at different times) and the hotel staff screwed up each one. It took well over an hour for each of us to check in. For the price, I expect far better service for something so basic and simple as checking in to a reserved hotel room! Not only were the staff slow and unhelpful, but several of them were downright rude.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank AEBDC2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SignatureManagement, Signature Guest Relations at Signature at MGM Grand, responded to this review, 8 July 2014
Thank you for taking the time to share your guest experience with us. We sincerely apologize for the inconvenience and would welcome the opportunity to speak with you personally.

We have forwarded our direct contact information to your message site so that we may address your individual concerns and provide resolution for the future.

We certainly appreciate your business and look forward to any additional feedback you may provide.

Sincerely,

Nicole Cavanah
Signature Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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12,361 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3,174)
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English first
Falkirk, United Kingdom
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

Stayed in a suite and was impressed with the size of the room. Very clean and comfortable. The housekeepers done a great job every day. Perfect location for the strip and the hop on hop off buses. Loved the jacuzzi bath! The walkway into the MGM Grand was great for access into the casino.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stacey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

Very good one bedroom apartment, good to have kitchen area and large fridge. Also good to be able to open balcony windows, we went for daughters wedding and had our 17 year son with us, so good not to stay in casino hotel, very good location just of the middle of the strip, staff very friendly and helpful.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
122 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

Had a fabulous 4 days & nights in Las Vegas staying at the Signature. Brilliant bedroom with plenty of space & comfy bed, peaceful as it is off the main strip but with great views from the balcony. Great access straight into the MGM Grand via the direct walkway - which we made use of, & even saw a few Vegas brides along the way!
Great location for getting out & about & exploring the strip - specially once you get all your barings of the main entrances / exits through both hotels.
Made use of the pool facilities in the main hotel for a bit of sunshine relaxation time. Great first time in Las Vegas, would recommend.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SignatureManagement, Signature Guest Relations at Signature at MGM Grand, responded to this review, 12 July 2014
Thank you for sharing this positive feedback with us!

We are pleased that you had an enjoyable stay and appreciate the opportunity to provide the details of your guest experience to our employees. We have provided our direct contact information to your message site in the event that we may provide any additional assistance.

We truly value your business and hope that we may welcome you back in the future.

Sincerely,

Nicole Cavanah
Signature Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panama City, Panama
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

This hotel has all you need to enjoy a perfect vacation. The only thing I did not found was a shower cap. Stove, fridge, toaster and even a mixer. Magnificent view. Swimming pools. Microwave, dvd player. Everything can be found at the room.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Eltzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 5 July 2014 via mobile

I really enjoyed my stay here everything was very nice and fancy way to much for what I expected and pay....locations was really good towers connect to the main MGM hotel wich I think was really cool..our rooms were really big and confy that made our stay even better

Stayed July 2014, travelled with friends
Helpful?
2 Thank Arturo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

Had another great stay at the signiture again. Stayed here for 4 nights and I will always stay here. never have had any troubles. this time we shook up the stay by renting a 1 bedroom suite for me and the wife and a jr. suite for my sister-in-law. rooms are attached by there own little hallway which also blocks the outside sound from the hallway with a set of seperate doors. we did notce a few changes from last time like plates and stuff not being in room but they can be brought to the room on request. only other issue is a pool that is near the tower we stayed in, tower 2, that was part of the mgm grand. This is the over 21 pool and a few days we were there we heard a lot of boom-boom music. but, it was not all night long. I think the number one thing we like about this hotel is it is a all non-smoking hotel. We will be back again in 2015 when we stop over on our way to a trip to hawaii.

Room Tip: look for deals with room credits. we got one with a $75 food credit that got us a free breakfast in...
See more room tips
Green Features: if your looking for non-smoking, this is the place to go.
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ken_m_46237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SignatureManagement, Signature Guest Relations at Signature at MGM Grand, responded to this review, 12 July 2014
Thank you for sharing this positive feedback with us!

We are pleased that you had an enjoyable stay and appreciate the opportunity to provide the details of your guest experience to our employees. We have provided our direct contact information to your message site in the event that we may provide any additional assistance.

We truly value your business and hope that we may welcome you back in the future.

Sincerely,

Nicole Cavanah
Signature Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Signature at MGM Grand

Property: Signature at MGM Grand
Address: 145 East Harmon Avenue, Las Vegas, NV 89109-4504
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Las Vegas
#9 Romantic Hotel in Las Vegas
#10 Luxury Hotel in Las Vegas
#10 Spa Hotel in Las Vegas
#13 Business Hotel in Las Vegas
#18 Family Hotel in Las Vegas
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Signature at MGM Grand 4.5*
Number of rooms: 576
Official Description (provided by the hotel):
The Signature is a world within a world. As your private portal to everything Las Vegas, you're free to indulge in an incredible array of diversions – with one commonality: an elevated level of personalized service. So whether you're grabbing a drink at The Lounge or basking in the private luxury of your own poolside cabana, you'll experience a level of attention and dedicated service that's unsurpassed, right at the heart of the most exciting city on the planet. Truly, this is Vegas at its best. As your gateway to this most incredible of cities, The Signature puts you at the doorstep of Las Vegas' most amazing experiences. Our concierge is just the person to open that door and show you the way through. Allow us to serve your every whim, from show tickets to procuring a table at that must-experience restaurant to making your golf reservations. And when you feel the desire to leave your tranquil escape for the excitement of Vegas, the gaming, nightlife and entertainment of the phenomenal MGM Grand is right next door. ... more   less 
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Also Known As:
Signature Hotel Las Vegas
Signature Las Vegas
Mgm Grand Signature
Signature At Mgm Grand Hotel
Signature Mgm Grand Las Vegas
Mgm Signature Las Vegas
Signature Mgm Las Vegas
Signature At MGM Grand Las Vegas

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