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“Felt like home away from home”

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Platinum Hotel and Spa
Ranked #8 of 263 Hotels in Las Vegas
Certificate of Excellence
West Vancouver, Canada
Level 5 Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Felt like home away from home”
Reviewed 1 January 2014

The Platinum was a great place to spend Christmas vacation - we were there 9 nights. Our suite had a wonderful view of the Strip which is only a couple of blocks away, but it was so much saner and quieter to be those 2 blocks away. The suite had a full kitchen which allowed us to cook Christmas dinner, including a large turkey. The bathroom, with its jacuzzi tub, was exceptionally spacious, and we appreciated the cozy bathrobes. The fireplace was nice and made things feel homey. The front desk staff and valets were so friendly, helpful, and cheerful. Only complaint was housekeeping, which seemed to want to clean on their schedule, not ours. We ended up not getting service 2 days, and being awakened at 10 am (hey, it's Vegas) another day to ask if we wanted service when our "do not disturb" sign was on the door. The management needs to address this. I was sorry not to have the time to try the spa. We have family in LV and will definitely choose the Platinum next time we visit.

Room Tip: We had Room 1604 - a corner suite on the 6th floor. We loved it.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek M, Director of Rooms at Platinum Hotel and Spa, responded to this review, 5 January 2014
Thank you for kindly sharing your experience. I will most certainly be addressing the issues of knocking on doors with DND signs...thank you.. Sounds like you made the most with our amenities. If you come back next year and need some help with taste testing, my team would be more than happy to help. Thank you again, Happy New Year
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Anchorage, Alaska
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 January 2014

My family of 4 stayed at the Platinum for Christmas and New Years and could not be more pleased with the stay. The hotel is clean, the rooms are very well sized and the staff was attentive. Well done!

Room Tip: Choose the Princess suite. Its 1150 square feet with a fireplace and a separate bedroom with a quee...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tmaudsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek M, Director of Rooms at Platinum Hotel and Spa, responded to this review, 5 January 2014
Thank you and your family for spending your holidays with us here at the Platinum and sharing those experiences with perspective travelers. I am glad the room were well appointed and our staff provided the service i see day in and day out. Thank you again
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Boston, Massachusetts
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 31 December 2013

The Platinum is a very nice hotel. You don't pay top prices, and you get almost-luxury.

Every room - even the smallest - are very large suites, all with balconies and full kitchens. The rooms are spacious, clean, and comfortable. I didn't use much of the kitchen or living room so I can't comment there, but the bed was super comfy. The gigantic jacuzzi tub was awesome, as were the two sinks, and the two tvs (though I only used the one in the bedroom).

There were a few less-than-luxury elements I noticed, such as there being no bedsheet and the comforter being put on backwards, one of the water handles on the tub leaking, a complicated and ultimately non-working alarm clock, and a lack of hot-enough water in the shower two of my three mornings (though certainly nowhere near cold). But, it was a really nice stay for the price. The wifi worked great.

The staff is very nice and let you alone, and the valet attendants are extremely friendly, quick, and helpful. The pool area seemed nice, though it was late December so aside from checking it out I didn't visit it (though I probably would have for the jacuzzi had I not had the jetted tub of my own).

The hotel was quiet and the room service menu looked great, though I didn't try it. The fitness center is what you'd expect - a hardwood floor room with three large TVs, 4 treadmills, 3 ellipticals, 2 bikes, and weights and benches. My only complaint is that there was heat blasting straight on you every 10 minutes. Not awesome, but whatever.

The Platinum is a great choice if you want a nice place that ISN'T on the strip, but is easily within walking distance.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank scthe2aces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek M, Director of Rooms at Platinum Hotel and Spa, responded to this review, 2 January 2014
Thank you for sharing your stay. I really appreciate the positives and negatives, it gives me the opportunity to share this type of feedback with all of my employees. I will see whats going on with the heater in the fitness center and hopefully it didn't drive you too crazy. We always have room for improvement and thank you once again for sharing
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Chicago, Illinois
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2013

My wife and I stayed at the Platinum for 3 nights. We loved our 1 BR apartment. Everything was clean and in good condition; comfortable bed, quiet environment, and smoke-free; nice view of strip hotels from our 10th floor balcony. All staff were courteous and friendly. Ordered room service one night and it was very prompt and good. The strip was a pleasant 10 minute jaunt. We'll likely stay here on our next visit.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek M, Director of Rooms at Platinum Hotel and Spa, responded to this review, 2 January 2014
Thank you for sharing. I too like to call our property a "hidden gem", it is so nice to come back to a hotel free of lines, noise and smoke. We hope you choose us again in the future.
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GDL
Level 5 Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 30 December 2013

We stayed at the platinum hotel 2 nights and found it just perfect!!!!
We got a room with the view of the hotel which was nice, but even nicer was the room itself, huge room with a full kitchen, living room and bedroom, the whole area was very clean and I would say it has neutral stance for Vegas which made it excellent for the family.

I would definitely recommend the hotel and If Im ever back I would pick this hotel again.

Thanks!

Room Tip: get one with the view to the strip in upper levels.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RBG71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek M, Director of Rooms at Platinum Hotel and Spa, responded to this review, 2 January 2014
Thank you for taking the time to share your experience. For someone that has traveled to over 29 cites, i am so happy to hear this was perfect for you and your family.
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Walla Walla, WA
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 December 2013

Although we've been to Vegas several times, this was our first experience at The Platinum Hotel and Spa. After a wonderful stay, we'll definitely be back again.
Driving to Las Vegas in early December for the Wrangler National Finals Rodeo, we had better roads than we expected and arrived in town a day earlier than planned.
The great customer service that made us so pleased with the hotel began when we called from the road to see if we could check in a day early. Not only was the hotel very accommodating, they put us in a beautiful corner room that was quiet and so comfortable.
From the moment we got out of the car at the door, we were greeted with friendly smiles and a helpful attitude. We were there for six nights and saw a lot of different staff but every single one of them was courteous and made us feel like VIP guests.
This property is smoke-free without a casino (the reason we chose it). It is located just off the strip (an easy 10 minute walk) and next door to the Tuscany Suites and Casino, for those looking for a place to gamble or more dining options.
Another aspect we appreciated was that everything was included with the room rate. There weren't resort fees, valet parking fees, internet fees, etc.. Everything is included upfront, which was one more reason we liked this property.
The rooms (at least ours) are spacious and well-appointed with a super-comfortable bed, full kitchen, and whirlpool tubs.
Kil@wat Restaurant offered a wonderful selection of breakfast options (the only meal we ate there). Both the food and the service was excellent.
If you're looking for a lovely place to stay with unbeatable service and fabulous staff, the Platinum is it.

Room Tip: Ask for a room on one of the higher floors if you want a great view.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank S. Lea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek M, Director of Rooms at Platinum Hotel and Spa, responded to this review, 2 January 2014
Thank you very much for sharing your experience. We love when the rodeo is in town, hopefully it wont stay in Texas forever... The only way we can survive in such a competitive market is to have associates that truly care and treat anyone that walks through the door as a VIP!! Sounds like you had an amazing time, were always open just in case you didnt want to wait until next year!
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Chicago, Illinois
1 review
Reviewed 30 December 2013

My family and I really enjoyed our stay at The Platinum Hotel. Besides offering a great value and outstanding customer service, this hotel has many elegant touches: modern kitchens and whirlpool tubs in each room, plus warm apple cider served in the lobby. Also, we were glad that the hotel has an indoor/outdoor pool. Nicole at the front desk was very friendly. The food at KILAWAT was delicious, especially the shrimp tacos. Ish, Danny, and Emmerito provided us with great service. It was a fairly long walk down Flamingo Ave. to get to the Strip, but we were able to make it there within 10 minutes. Overall, we had a positive experience during our stay and would highly recommend The Platinum Hotel.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kayb156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek M, Director of Rooms at Platinum Hotel and Spa, responded to this review, 2 January 2014
Thank you for sharing you experience. I was a little disappointed to take away the apple cider, it was just to tasty. Those guys in the restaurant do a really fantastic job and really enjoy what they do. I have made sure to give Nicole some kudos as well, i see these individuals give great service daily and its very nice to see them get mentioned.
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Additional Information about Platinum Hotel and Spa

Property: Platinum Hotel and Spa
Address: 211 E Flamingo Rd, Las Vegas, NV 89169-4708
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Las Vegas
#7 Spa Hotel in Las Vegas
#8 Business Hotel in Las Vegas
#12 Family Hotel in Las Vegas
#15 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Platinum Hotel and Spa 4*
Number of rooms: 255
Official Description (provided by the hotel):
The Platinum Hotel and Spa is non-smoking with no slots or tables; a sanctuary located near the action (just a block from the Las Vegas strip) with the look and feel of a trendy boutique hotel. Specializing in personalized service and offering an intimate spa, it's own restaurant and lounge, with an indoor/outdoor pool and spacious lounging deck, the Platinum offers only spacious suite rooms. ... more   less 
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Also Known As:
Platinum Hotel Las Vegas
Platinum Hotel Spa
Platinum Hotel And Spa Las Vegas

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