We had high expectations for Terra Rossa. So much in fact that I planned my wife's birthday dinner there. I called the manager, spoke to her and then followed up with an email confirmation for the party. The manager followed with a response and confirmation via email. When we showed up with the other 18 members of the party they had no history of the booking. Luckily I had my phone and showed them the email. After multiple conversations with the manager (not the one that made the booking) I was told the original manager denied ever contacting me. Then after 1.5 hours of waiting we were finally seated. When I asked what would be comped for our trouble, the response was nothing. A member at my table decided to had this part of the negotiations for me. We ended up getting three bottle of white wine for free. It was better than nothing, but not once did a manager apologize for their mistake. In fact the vibe I received from them was it was my fault and I was inconveniencing them. Taylor who was the greeter was the only apologetic person there.
The food was good, but not spectacular enough to put up with what we did. I am a local and I can say I will never come back to this restaurant and will tell everyone with pleasure not to go there either. This includes 18 other locals who attended.
Great job Terra Rossa, your business ethics suck and need significant work. Good job to Taylor and our waiter though.
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