I just recently celebrated an amazing birthday at the Cromwell in Las Vegas. From the time you arrive, the customer service is absolutely amazing and something you might not find at a larger resort.
Our housekeeper- Jo on the 5th floor was very helpful and friendly and really made us feel special... She deserves a promotion! We loved her.
There was some confusion about our bill because we used a debit card with a daily limit, we had to be checked out and re-checked in daily. The resort did over charge us for a resort fee and our keys were not allowing us into our room every 24 hrs. but the front desk staff were very prompt at solving the issue with our bill- keys kept not working but not a big deal in the big picture.
The bill was very confusing to understand and took us a while to figure it out. It would be nice to have an easier system so you can really see what you are being charged for better. The front desk staff, general manager Tony and operations manager Melissa, as well as their team, resolved the issues we had and were very kind and patient at helping us figure everything out. I really appreciated their amazing customer service!
Giada Restaurant was absolutely incredible & room service was also very good. My only real complaint is the noise. We were on the 5th floor and couldn't fall asleep most nights without a pillow over our heads and blasting sound machine noise from an iPhone in an attempt to drown out the bass from Drai's nightclub and beach club. The noise on the nights while were were there went into the early morning then would stop only to have the beach club start up again around 2 p.m. I had a head cold at the time of my stay so the first two days while trying to get some rest in my room, was really annoying.
I'm not sure what the target market is for this hotel but if you are eating at the restaurant you are surrounded by older people not twenty year olds that are there for the nightlife experience. We are in our early 40's so it was quite a disapointment as well as not having a pool area to go to to relax.
I wouldn't recommend this hotel for someone who isn't planning on staying there who doesn't enjoy the club scene and unfortunately, I will be staying at another property when I come to Las Vegas moving forward. From my experience, the Cromwell has a lot of potential to be an amazing hotel but the nightclub noise is clearly a problem :-(
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- Also Known As:
- The Cromwell Las Vegas