When my husband and I had the opportunity to do a quick stay-cation at The Cromwell, we expected it to be beautiful (which it is) and we expected people to be excited (which they were), but we didn't expect every person we encountered to be so professional, so helpful, and so genuinely passionate about service. Everyone - and I truly mean everyone....Everyone we encountered had a smile on their face, they were all so happy to be there, and acted as if taking care of us was truly their pleasure. From the valet to the casino hosts, the check in agent to the concierge, even the operators and the housekeeping department - each Cromwell employee was more helpful than the next!
Even roomservice, which is typically such a hassle due to delays and errors, was flawless! We had coffee, burgers (which were delicious!) and even dessert delivered to our room.
I can not say enough about The Cromwell and have been raving about it to anyone who will listen! 100% guarantee that we will be back, and that we will be entertaining friends, family, clients and guests there often!More
- Free Parking