There are many things to like about this place. The friendly staff, stylish rooms and exceptional complimentary buffet breakfast are the most notable. Workers always greeted us and wished us a good day or inquired about our stay. The room we stayed in was fine for the two of us. It had a parlor-like vibe with magenta paisley wallpaper, a cool leather sofa and unique suitcase-style nightstands and tables. The bed was comfy and the shower was excellent.
The main reason my overall rating isn't higher is because of a security snafu the first night we were there. I hit the sack around 10:30pm while my husband stayed out, contributing to the Vegas economy. He returned a little later after I conked out, but I didn't realize it. So, you can imagine how startled we both were when someone dressed in a hotel uniform let herself into our room around midnight. Thinking it was my husband, I called his name and he said, "I'm right here." Simultaneously, we realized that someone we didn't know had started to enter our room and then very quickly left after announcing they were delivering water to us. John went to the door to see what was going on only to encounter a housekeeper who claimed it wasn't her. Not sure if something more sinister was going on like a scam or something, but it was enough to rattle us.
We reported this to the guest services staff in the morning and they said they'd be sure it didn't happen again and admitted that they had received other similar complaints that night. They sent up a split of champagne and some chocolate-covered strawberries to compensate for the disruption. That was nice, but I truly hope they take steps to prevent this from happening to any other guests.
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- Also Known As:
- The Cromwell Las Vegas