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“A Gem on the Strip”
5 of 5 bubbles Review of The Cromwell

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The Cromwell
Ranked #21 of 264 Hotels in Las Vegas
Certificate of Excellence
Covington
1 review
“A Gem on the Strip”
5 of 5 bubbles Reviewed 7 August 2014

The Cromwell is a hidden gem conveniently located in the middle of the Las Vegas strip. The rooms are comfortable, and the staff is super-friendly. Surprising amenities abound such as complimentary coffee and pitchers of flavored water set up on the landings of each floor.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment

Helpful?
Thank Stephen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmberOlson, Guest Relations Manager at The Cromwell, responded to this review, 8 August 2014
It’s great to hear you had a good stay with us Stephen. We hope to see you again soon at The Cromwell.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,744 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (763)
Date | Rating
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Medford
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 August 2014

want to be treated special go here if you are younger then 40 you will feel at home .we are use to larger suites vs,a smaller room . the beds were the best i have slept in away from home . everyone treated us like we were there only customer..

Room Tip: rooms are small but lux
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment

Helpful?
Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmberOlson, Guest Relations Manager at The Cromwell, responded to this review, 7 August 2014
Thanks for recently staying with us Richard. I’m glad you enjoyed the beds and slept so well. I look forward to having you stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saylorsburg
2 reviews
5 of 5 bubbles Reviewed 6 August 2014

Love being the only person in an elevator and waiting 15 seconds at the most. Love not having to fight the crowds or walk a half a mile to the front door. The rooms are small beautiful and cozy. Location superb.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment

Helpful?
Thank Missrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmberOlson, Guest Relations Manager at The Cromwell, responded to this review, 7 August 2014
It’s great to hear you had a wonderful stay and enjoyed the boutique style of The Cromwell. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Fe
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 6 August 2014

The casino and hotel are clean and sophisticated. Unfortunately, if you can't rest in the rooms because of the noise and dark atmosphere, you subsequently are left with little energy to enjoy the casino and amenities.


Room Tip: Brightening up the room is the least they could do. Fixing the noise is probably too late to fix wi...
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment

Helpful?
2 Thank Velarde714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmberOlson, Guest Relations Manager at The Cromwell, responded to this review, 7 August 2014
Thank you for recently staying with us. I’m sorry to hear the darkness of the room and noise left you with little energy for the casino. We are currently working on reducing noise experienced from our close proximity to Las Vegas Boulevard. I’d recommend a lower floor to help reduce any additional noise.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgetown
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

Great hotel excellent staff and support, location perfect. Not sure what else to say...great hotel and I will return. View is excellent too...61 more characters is 61 more than I have to offer at this point.





Room Tip: I like mattress a little firmer, but very comfortable.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment

Helpful?
Thank Ozanna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmberOlson, Guest Relations Manager at The Cromwell, responded to this review, 7 August 2014
Thank you for your recent stay at The Cromwell. It’s wonderful to hear that the staff was excellent and you will be returning.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

Service is the best I have seen in Vegas. Rooms were very nice, a little on the small side but who spends a lot of time in the room? Coffee service was a nice touch by the elevators. They offered free breakfast although we never made it.

Room Tip: Rooms were nice. Wish it had double sinks in the bathroom. Didn't have any problems with the nig...
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  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment

Helpful?
Thank BellaWella2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmberOlson, Guest Relations Manager at The Cromwell, responded to this review, 7 August 2014
Thanks for the recent stay and review. It’s pretty fantastic to hear from our guests that we were the best in service they've seen in Las Vegas. I hope you stay with us again on your next trip to Las Vegas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

Other than not being able to self park and HAVING to do valet, the experience in the hotel was AMAZING! Upon check in, the front desk agent was really nice and thorough. My fiancée and I are concierge, so we can see when someone is being rude. We got a room with strip view, which was awesome. We took the elevator up to our floor, and off the elevator, they had berry infused water. I have NEVER seen anything like that. Later on in the night and morning, they had coffee and tea. Needless to say, it started off VERY well. Getting into our room, it was lovely. A little dark but they have enough lamps and lights to turn on if needed. The bed was nice and comfortable. There was a couch and a make up table with a blow dryer, hair straightener and even bath robes! The shower blew us away! Really like the tile work. Also there was a mounted TV which is bigger than I've seen at any other hotel I've been to. Must have been easily 60". We only stayed one night, but we had access to Drais day and nightclub. Our toilet clogged and we called front desk as we were headed out. Upon our arrival, they had redone the bed, replaced the towels, and left us complimentary popcorn and water. Little gestures like that are ALWAYS nice. There was an unnecessary table with some sort of game that took up some room. Would have been nice to not have that there. But other than that, no complaints. Definitely the best hotel we have ever stayed at, hands down. If you are going with family, also needed to know, that the toilet has a little room (with no door) and its next to the sink and shower. So it's not really great for families with privacy issues.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank YadirA7X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmberOlson, Guest Relations Manager at The Cromwell, responded to this review, 7 August 2014
I am glad to hear that your experience, even though only one night, was AMAZING! It’s also great to hear you enjoyed the amenities in room and we were able to resolve the issue with your toilet. I hope you and your fiancée stay with us again on your next trip to Las Vegas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Cromwell

Property: The Cromwell
Address: 3595 Las Vegas Boulevard South, Las Vegas, NV 89109-8918
Phone Number:
Region: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Casino and Gambling Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#10 Casino Hotel in Las Vegas
#15 Luxury Hotel in Las Vegas
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Cromwell 4.5*
Number of rooms: 188
Reservation Options:
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Also Known As:
The Cromwell Las Vegas

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