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“Nice Hotel, BUT Shady Promotions and Poor Customer Service”
Review of The Cromwell

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The Cromwell
Ranked #21 of 263 Hotels in Las Vegas
Certificate of Excellence
Chicago, Illinois
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice Hotel, BUT Shady Promotions and Poor Customer Service”
Reviewed 14 August 2014

It is a nice Hotel, all Brand New and most of my stay went well. However, on there website and on the site I booked it on, they promised a $100 food beverage credit, but when I checked out they failed to honor it. So if you stay here, the food and beverage credit is a scam, so don't rely on that "promotion"

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmberOlson, Guest Relations Manager at The Cromwell, responded to this review, 21 August 2014
Thanks for the review Stephen. We are glad that most of your stay went well but I do understand the frustration you had regarding your booking through another site. Unfortunately we are not able to accommodate the promotion as they had no record of your booking having any inclusions for your reservation.
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2,871 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (793)
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 August 2014 via mobile

Definitely a party hotel for the under 30 crowd. Attracting a younger, rowdier crowd rather than more sophisticated clientele. My husband and I are in our mid-thirties and we felt old. Service and location is the best part about staying here. Jason, manager of the 2 lounges went above and beyond in providing great service for us.
We checked out the day club, while it was beautiful up there, the beverage and lounge chair prices were outrageous and it was a singles, look at me type of crowd. We just wanted to relax, meet people and and have some drinks...not the pool to do that. We went to Drai's night club, it was just ok, the dj wasn't playing the greatest music. We prefered Hyde at the Bellagio.
The noise from Drai's after hours club literally makes the furniture in the rooms vibrate until 5am. Complementary breakfast was very good and a nice touch.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank DMO373504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmberOlson, Guest Relations Manager at The Cromwell, responded to this review, 15 August 2014
Thanks for the recent review. I am glad to hear Jason provided top notch service. During the week, Monday to Thursday our pool deck is a bit more relaxed and there are no charges for chairs. We also can accommodate our guests at the pools at Caesars Palace or the Flamingo. I hope we have the opportunity to welcome you back to The Cromwell.
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Flat Rock
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2014

The employees at the Cromwell are each individually committed to making your stay the best it can be. I did not find one single employee who did not appear to be giving 100% to ensure that I was having a great time.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment

Helpful?
2 Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmberOlson, Guest Relations Manager at The Cromwell, responded to this review, 15 August 2014
Great review Jeff! The entire staff of The Cromwell is committed to the highest levels of customer service and we want to ensure each of our guests has the best experience possible. We look forward to you staying with us again soon.
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La Puente
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 August 2014

my wife and I had one of the best experiences in our life staying at The Cromwell. the service was the best we have ever had from a hotel on the strip. from valet to housekeeping everyone made us feel wanted during our stay.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment

Helpful?
2 Thank Frank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmberOlson, Guest Relations Manager at The Cromwell, responded to this review, 15 August 2014
Thanks for the review Frank. I’m happy to hear you and your wife had one of the best experiences of your life with us! I hope you are able to stay with us again soon.
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San Carlos
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2014

Amazing customer service and very nice atmosphere.
Room was very nice and new.
Casino is on the small side but has everything we needed and close to other casinos if not. I will definitely stay at the Cromwell again.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment

Helpful?
1 Thank L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmberOlson, Guest Relations Manager at The Cromwell, responded to this review, 15 August 2014
It’s wonderful that you were able to enjoy our more intimate casino floor and experienced amazing customer service. We look forward to having you stay with us again soon at The Cromwell.
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Fountain Valley, California
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 August 2014

The Cromwell excels at attention to detail and trying to offer a superior quality, first class experience. They achieve that in most areas. It is a small, boutique hotel with a very friendly staff and a desire to make your stay XLNT. We'll be back!

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment

Helpful?
Thank Jeanieo1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmberOlson, Guest Relations Manager at The Cromwell, responded to this review, 12 August 2014
I’m glad you were able to have a first class experience during your recent stay at The Cromwell. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auburn
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2014

The room was nice, the bed was very comfortable.
Super friendly staffs.
The pool was great, but if you have kids, you have to use pools at Flamingo, or Caesars Palace which could be a little annoying. I didn't mind though.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment

Helpful?
1 Thank Woosun L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmberOlson, Guest Relations Manager at The Cromwell, responded to this review, 12 August 2014
Thanks for the recent review. I am pleased to hear you enjoyed the room and the staff was friendly. I do hope your next trip to Las Vegas includes another stay at The Cromwell.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Cromwell

Property: The Cromwell
Address: 3595 Las Vegas Boulevard South, Las Vegas, NV 89109-8918
Phone Number:
Region: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Casino and Gambling Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#9 Casino Hotel in Las Vegas
#14 Luxury Hotel in Las Vegas
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Cromwell 4.5*
Number of rooms: 188
Reservation Options:
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Also Known As:
The Cromwell Las Vegas

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