Fantastic/Wonderful/Outstanding/Five-Plus Stars!!! If I were to rate the Cromwell solely on the level of service I wouldn't be able to complete this review in the space allowed using all the accolades deserved. But combined with the rooms, atmosphere, and complete VIP service every patron receives, I would love to give them six stars but will have to stick to the maximum allowed of five.
As an overview, the entire staff was warm, friendly, and accommodating. The rooms convey a warmth and richness with excellent bedding, an incredible shower, and furnishings which have a Parisian flair that's cozy and comfortable while offering all the modern amenities like a huge flat screen TV and free Wi-Fi. The luxury king room had all the space we needed while still providing an intimate feel. The additional features like complimentary coffee stations on every floor, complimentary breakfast buffet, and undoubtedly the friendliest service/wait/bar/casino staff we have ever met made this one great place to stay which I will highly recommend and (obviously) will rave about for some time.
Let me expound by saying that prior to our visit I was sent a very warm and welcoming email from one of the concierge staff (Nicholas Arnold) offering his assistance and suggesting car service pick-up from the airport (a service I highly recommend to get your stay off to a great start for a few extra dollars and a lot less hassle). I took advantage of his assistance and requested hypoallergenic linen for the room, dinner reservations at Giada's, and yes, the car pick-up. Everything was perfectly handled as requested prior to arrival which meant all we had to do was have fun once we arrived. The Cromwell assigns a concierge to each guest which really adds to the VIP experience you receive while staying there. In addition to working with Nicholas, another concierge, Chan, was extremely pleasant and helpful with printing some documents for me. So regardless of who is assigned to you, all of the team treat you like their top priority - ready to assist in making your stay the best it can be - all you have to do is ask.
You can read the other reviews about the rooms but we found them cozy, romantic, comfortable, and well-appointed. The rich textures and hardwood floors can contribute to the "darkness" which others have remarked about but there is adequate lighting overall and more than sufficient lighting in bath and dressing areas where needed. The rainfall shower is outstanding and the Muk bath products provided by the hotel are great as well. We did experience a few issues with noise in the evening once in the room, but we were on the side of the building where there was ongoing construction so that was to be expected. We also heard the beat of Drai's upstairs our first night there but it wasn't overwhelming. We use a white-noise app when traveling and once on the outside rumbles were buffered.
The lobby bar Bound has an array of incredible drinks, but we found the appetizers there to be incredible. We sampled the shrimp and crab bowl and the sliders - both were fantastic and perfect for a couple.
We have always been impressed with the level of service we've received from Caesar-affiliated properties, but The Cromwell kicks it up to eleven. As noted before, it actually starts prior to visiting, but from the moment you arrive on the property you are greeted with helpful, friendly people eager to assist - never overwhelming or hovering, but always visible and available. Security is always visible but not intimidating, and eager to assist as well. Casino floor staff from cocktail wait staff to table dealers were some of the best we have ever experienced.
My wife and I are frequent travelers to Vegas and generally stay at Caesars but wanted to give The Cromwell a try - we're glad we did. And honestly, as creatures of habit we will probably go back to Caesars because it's "home" to us. But we will probably head over to The Cromwell to gamble and drink because the people and service we received there were the best we've experienced in Vegas to date. But I would definitely recommend The Cromwell to any younger couple or anyone wanting to put the "VIP" in their Vegas experience. It is a beautiful property with a great team of people eager to make your visit the best it can be. Our visit was outstanding and I would definitely recommend this hotel.
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- Also Known As:
- The Cromwell Las Vegas