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“3rd time here was not a charm!” 4 of 5 bubbles
Review of The Cromwell

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The Cromwell
Ranked #23 of 264 Hotels in Las Vegas
Certificate of Excellence
Grand Canyon National Park, Arizona
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“3rd time here was not a charm!”
4 of 5 bubbles Reviewed 30 August 2014

Hotel staff is wonderful. Rooms - we love! Unless you are 21-25--forget pool/nite club - even during the day - nasty music & attitudes (contracted by Caesars). Beverage centers near elevators are good idea. Yes-restaurant is fab, however one other food offering would be nice. Breakfasts are yummy! We were disenchanted this week-- offer extended to us included comp casino amount, which casino did not honor-- furthermore, yanked our chain for 8+ hours while "checking into it". Casino staff has been fab-- except for this trip. We experienced one extremely rude & inappropriate host. We were so exhausted from customer NO- service that we left without dropping any $ here... so disheartening! One piece of advice-- when you book-- repeat every offer, confirm they will honor-- get the person's full name .. Try to finalize by phone-- all calls are recorded... Sad, huh?

Room Tip: If mite club is open- get room on lower floors
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank imagin2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Tiffany at The Cromwell, responded to this review, 1 September 2014
Thank you for taking the time to tell us about your experience. We sincerely apologize for the treatment you received, we pride ourselves on great customer service and clearly we fell short. We would be happy to discuss the situation with you further if you could email us at Totalrewards@custhelp.com and include your review. We truly hope to have the opportunity to welcome you again and correct any impression this last stay left you with.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,590 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (728)
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Fort Collins
1 review
5 of 5 bubbles Reviewed 30 August 2014

Love the vibe of the casino. The rooms are very nice for the size. Not super luxury like Wynn but a dark, woody, lair to relax in. Dealers are very friendly. Only drawback was no casual, 24 hour place to grab a quick bite to eat.

Room Tip: If the room lights are off but the bathroom lights are on you can see thru the mirror at the person...
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  • Stayed August 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Caesars Entertainment

Helpful?
Thank Steven I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Tiffany at The Cromwell, responded to this review, 31 August 2014
Thank you Steven for your review. We appreciate the feedback on dining options and are happy that you enjoyed your overall stay. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fond Du Lac
Level Contributor
5 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 29 August 2014

The Cromwell is a new hotel with outstanding customer service. All the employees are polite, welcoming, and genuinely want to make sure you have a great experience.
They do include a complimentary breakfast, which offered a good variety, including made to orders omelets. We really enjoyed the breakfast!
One thing they are lacking is a variety of dining options...but there are options nearby.

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Caesars Entertainment

Helpful?
Thank EllenFondduLac_WI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Tiffany at The Cromwell, responded to this review, 31 August 2014
Thank you Ellen for your review. We are thrilled you enjoyed your stay and the complimentary breakfast. We appreciate the feedback on dining options and hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland
1 review
4 of 5 bubbles Reviewed 29 August 2014

The room was a little small, but good for one person. I would recommend it for a single guest but not for a couple. If I came back it was be for only a short visit. But my overall view is that it is a good value for the money.

Room Tip: Make sure there is no hair left in the bathroom. My bathroom had long black hair on the floor and m...
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  • Stayed August 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Caesars Entertainment

Helpful?
Thank jjonesren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Tiffany at The Cromwell, responded to this review, 31 August 2014
Thank you for your review. We are pleased that you enjoyed your stay and appreciate the feedback. We hope you will consider us on your next visit to Las Vegas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 29 August 2014

No good place to eat. Terrible comps. I will not return. Noisey intersection. Construction going on above our floor. Slots do not pay very well. Other than that, the staff was friendly and made themselves available.




Room Tip: Small and noisey - both traffic noise and construction noise. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx...
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  • Stayed August 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Caesars Entertainment

Helpful?
1 Thank Genio V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Tiffany at The Cromwell, responded to this review, 31 August 2014
Thank you for your feedback. We apologize for the disappointment you experienced during your stay. We are happy to hear that overall you enjoyed yourself and found our staff so friendly. We hope to have the chance to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Covina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 29 August 2014


Bed was so good. shampoo was so silky. It was nice. but no bath tub.
Please set a bathtub for each room and please control noise from the events.
The room was too dark. shower space was too small and water runs into floor. The inside room is open once the entry door is open. No privacy.



Room Tip: bed is excellent. but noise from pool side events were terrible.
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  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Caesars Entertainment

Helpful?
3 Thank Tamotsu N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Tiffany at The Cromwell, responded to this review, 31 August 2014
Thank you for your review. We are delighted you enjoyed your stay and found the bed so comfortable. We apologize for any disappointments you experienced and hope to welcome you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 August 2014

Had a great time here, hotel is nice, clean and the service unbeatable. Drai's Tuesday night... HIGHLY RECOMMEND! Only issue I can remember is the room floors being close to street level which is odd for vegas, so that means views suck and you'll hear the traffic so go as high as possible if you can (8th floor)

Room Tip: Get the highest floor possible, they're all pretty near street level and the street noise can be...
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  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Caesars Entertainment

Helpful?
2 Thank Isaac S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Tiffany at The Cromwell, responded to this review, 31 August 2014
Thank you Isaac for your review. We are delighted you enjoyed your stay and appreciate the feedback. We are currently working on the street noise issue and thank you for your patience. We would love to see you back on your next visit to Las Vegas.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Cromwell

Property: The Cromwell
Address: 3595 Las Vegas Boulevard South, Las Vegas, NV 89109-8918
Phone Number:
Region: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Casino and Gambling Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#10 Casino Hotel in Las Vegas
#15 Luxury Hotel in Las Vegas
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Cromwell 4.5*
Number of rooms: 188
Reservation Options:
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Also Known As:
The Cromwell Las Vegas

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