We paid for early check in at about 6am after a long drive from the Bay Area. The check in process was slow. After a shower all I wanted to do was sleep but found the mattress turned upside down. Are you kidding me.... I called front desk and asked what they could do, waive the $25 resort fee on a $500 stay. No apology for inconvenience or common customer service courtesy 101.
I asked to change rooms, which they finally brought a key after waiting another 1 hour. Will never stay here again. Horrible service and lacking customer service.
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- Also Known As:
- The Palazzo Hotel Las Vegas
- Palazzo Las Vegas
- Palazzo Hotel Las Vegas
- The Palazzo Resort Hotel Casino Las Vegas