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“Excellent Customer Service” 5 of 5 bubbles
Review of The Palazzo Resort Hotel Casino

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The Palazzo Resort Hotel Casino
Ranked #7 of 264 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersGold level
San Anselmo, California
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Excellent Customer Service”
5 of 5 bubbles Reviewed 12 July 2014

We stayed at the Palazzo for our 1st night of a four night trip to Las Vegas for my wife's birthday. It was her wish to try a different hotel for each night of our stay. We are both big fans of the Palazzo and stay here frequently during our visit.
Something about this trip was a bit different though. The service of the in room dining/kitchen staff was Amazing!! We arrived on a Friday evening and were very hungry. I ordered our dinner and asked a question about the menu. "How many prawns are in the prawn cocktail?" The answer was "5 or 6". When our meal arrived, I noticed that there were only 4 prawns. I jokingly explained to Luella (the young lady that delivered the meal), that Dan (on the phone) explained that there would be 5-6 prawns in our dish. She apologized and we both laughed a bit and she was off.
15 minutes later, she was back with an additional plate of Prawn Cocktail at no charge!! I was dumbfounded...I made a joke about missing a shrimp and that was enough for Luella and Dan and the kitchen staff to make sure I stayed a happy client!
Thank you, yet again, Palazzo for another memorable stay!

Room Tip: I have never had a bad room at this hotel so my only suggestion is to ask for a room overlooking one...
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mario M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, 15 July 2014
Dear marionation1,

Thank you very much for taking the time to share your positive experience and happy belated birthday to your dear wife! I was so pleased to hear that when you encountered a challenge with your in-suite dining order, our team assisted you directly.

There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Rest assured that your comments have been shared with the appropriate department heads, so they may in turn, share your wonderful compliments with their team members. I am confident that each department will delight in knowing that they contributed to the enjoyment of your stay.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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14,775 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4,515)
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English first
Gloucester, United Kingdom
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 12 July 2014 via mobile

The suites are fantastic... Ask for a high floor for the best views. There are no problems waiting for lifts (even on the 4th of July weekend)
Too many restaurants to mention, clearly some are expensive - but worth it. Lavo was the pick for us.
You just can't fault it. The pool area was fantastic, but if you want a cabana, avoid the weekends. $700 on Sunday, but only $300 on Tuesday!! Great service though

Stayed July 2014, travelled as a couple
Helpful?
Thank Wader77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, 15 July 2014
Dear Wader77,

Thank you so much for taking the time to share your experience with us. The details you provided regarding your most recent visit is nothing short of humbling, and I am grateful that you have given us the opportunity to live your experience through your review. Knowing that you had an excellent time at The Palazzo is truly exciting as this provides us with continued passion to providing our guests with nothing less than the best.

Thank you very much again, and I look forward to welcoming you on your next stay.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio, United States
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 12 July 2014 via mobile

My husband and I spend 5 nights in Vegas for our honeymoon: 3 nights at Bellagio and 2 nights at Palazzo. We couldn't help but compare the two hotels our whole trip, and our favorite by far was Palazzo.

The rooms are absolutely amazing. They are all suite style and huge with sunk-in living room areas. The bathrooms are also huge with a desperate vanity area to put on makeup, two sinks, a separate tub and shower, and a desperate toilet area. All of these things make sharing a bathroom with someone super easy. The only downside is that the view from the "strip-view rooms" isn't really that great, especially compared to the fountain view rooms at Bellagio, this is really the only downside to the rooms though.

We decided to do the romance package which came with several deals, though the only two we actually used were the dinner and wine pairing at DB Brassiere and the in suite breakfast for two. The dinner and wine pairing were amazing and ended up being $150 value, and the in suite dining was also surprisingly good and came with more food than my husband and I could eat at about a $46 value. We didn't use our free rides on the gondola or the other coupons worth 25-50% off drinks at other restaurants, but the dinner and breakfast are definitely worth the package.

Overall, I would absolutely recommend Palazzo to anyone visiting Vegas and I definitely hope to stay here during future trips.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steph L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, 15 July 2014
Dear Steph L,

Thank you for the privilege of hosting you during your honeymoon! Congratulations on this special occasion, and I am pleased that The Palazzo enhanced and contributed to your celebration. Thank you for your positive review on TripAdvisor, and I anxiously anticipate many more opportunities to serve you during future special occasions.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, CA
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

We stayed at the Palazzo this past July 2-6. I decided to treat my parents, sister and 2-year old niece to Vegas for 4th of July Weekend. I had previously stayed at the Venetian back when it opened, but had never stayed at its sister property, The Palazzo. I chose The Palazzo because I wanted to treat my parents to some place upscale, yet not too uppity (Wynn). I am very glad to have chosen The Palazzo over the other properties I was looking at. The biggest deciding factor for me was that they have the Bella Suite, which has 2 beds, plus the pull out bed; thus allowing both my parents to sleep on one bed, my sister and niece on the other bed, and myself on the pullout in the sunken living room.

I will say The Palazzo has great people working for it. Whomever is in charge of their hiring needs a raise. Someone earlier posted that Alexandria checked them in and they had a pleasant experience with her. I echo their sentiment, as she both checked me in, and checked me out. She is a true gem of the Palazzo's. (More on her later)

As has been discussed in great detail on here already, all the rooms at The Palazzo are big suites, that are well appointed with exceptional decor and furniture, with plenty of amenities to make even the most discriminating of guests feel well pampered within the suite. Although I booked a regular Bella Suite, at check-in I politely asked if there were any complimentary upgrades, and thus we got upgraded to a Bella Suite on the 42nd floor overlooking the strip. This was very awesome because on the evening of 4th of July, that is where we were able to get a great view of the Caesars Palace fireworks show from our room. (My 2-year old niece gets scared of fireworks [mainly the noise]), and so being able to watch the fireworks from up in the 42nd floor, behind soundproof windows was a god-send for us.

My sister had researched things to do with a 2-year old in Vegas, and we were glad that the pools at The Palazzo were very spacious and not too full. My sister had plenty of things planned for my niece, but my niece absolutely fell in love with the pools, thus my sister would take her down a couple times a day so she could enjoy herself, in between naps in the room, and taking her out to eat in the Canal Shoppes throughout. We also hit the strip once the sun had set, so that my niece could enjoy the Vegas lights at night, while in her stroller. Not one dull moment for us, or my niece.

My parents being the big gamblers they are, I signed them up for the Grazie Club, and both got free T-shirts at signing up. They enjoyed the penny slots at the nearby Flamingo, Harrah's, and Bally's. Myself, I did a little bit of gambling at The Palazzo (Never chase the comp, just enjoy your gambling ;-) )

If any of you enjoy great drinks, I strongly suggest you try out the Fusion Bar (You can't miss it, it's the bar to your right as you're about to enter the hallway into the elevator banks to go up to the rooms). Each night, I was done gambling by 2am, and I'd mozy on over to the Fusion bar for a few strong drinks before hitting the sack. It was there that I met two of the best bartenders/mixologists I've ever encountered-- Greg/Steven/Mulu. Those fellas know how to make a super strong drink. A little known fact about this bar is that they have four different type of concoctions that they prepare in-house and let them age for a couple weeks. They are in 4 big jars up on the display. Let me tell you, Greg offered me a taste of one (It's in one of my pictures)-- It was a mixture of Oranges, Mango slices, Pineapple, Vanilla Beans, and Sailor Jerry Spiced Rum. It's something like 80 proof, super strong, but what a grand taste it is going down your throat. Try it, you'll thank me later!

One of the best features about The Palazzo is it's 'Plug N Play', which enables you to charge your Android/iPhone using your own USB cord. On the last night, I was charging my Galaxy Note 3, and had had a little too much to drink. I was playing the dollar slot machines and before long figured to stop while I was ahead, but forgot my expensive phone at the slot machine!! As I was about to get into the elevator up to the room, I noticed that I didn't have my phone on me. My heart dropped, and I dashed on over to where I had left it, only to notice that it was GONE! One of the casino workers noticed I was distraught and asked if I was alright. I explained what happened, and she told me to go over to security to see if someone had took it in. I went, and don't you know she was right! A security guard was walking up with my phone as I was walking up. I was happy that nobody snatched it, and that it ended in the right hands. They made me unlock it and sign a piece of paper, and away I went with my phone.

All in all, a great experience at The Palazzo. Just yesterday I booked again for late September, to stay there again, with friends this time. Truly one of the gems on the strip. You can't go wrong with this property and the ample offerings.

Room Tip: Always ask to see if there are any complimentary upgrades to rooms in higher floors with a strip vie...
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BRUIN_SKIIZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, 15 July 2014
Dear SoCalTravelCrew,

Thank you for your such a positive review. I am particularly struck by the time and extensive detail that you provided and for sharing so many aspects of The Palazzo with our fellow travelers. You had a choice between so many hotels on the Las Vegas strip, and you not only made us your resort but you shared so many compliments that are truly humbling.

Thank you for your sentiments regarding Alexandria, Greg, Steven and Mulu. Rest assured your feedback has brightened our week and it has been shared for recognition. I am confident that they will be delighted to know that they made such an impact on your visit.

Thank you for your recommendation of our resorts, and I look forward to welcoming you back soon.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SC
Level Contributor
109 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 11 July 2014

Staying at the Palazzo was definitely the highlight of our first (and maybe only) visit to Las Vegas. we were able to check in early (11:30am!) and out late (12pm). The service was impeccable and the environment was pure luxury! We LOVED our room, even though we didn't do any special upgrade. Who needs more! We got a deal for breakfast (in bed) with our room with Vegas.com Yes, there's a resort fee, but so what! We got pampered and that was worth it all! Will stay here and recommend ALWAYS! :) LOVED it!
The only thing that surprised me negatively was that I could hear neighbors slightly. But, if this place is like that, you can't get any better, so no worries! :)

Room Tip: can't imagine a bad one!
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Green Features: yes! green, but would like recycle bins in room also.
  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank emmaline410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, 12 July 2014
Dear tugboatjulie,

Thank you for your glowing feedback. Exceeding each and every guest’s expectations is our specialty here at The Palazzo. I am pleased to read your kind words and thank you for sharing them. I look forward to the privilege of welcoming you back and exceeding your expectations again in the near future.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Costa Mesa, California
2 reviews
5 of 5 bubbles Reviewed 11 July 2014

I love the Palazzo! I have been a frequent patron since the Venetian opened in the 90’s and both are Wonderful Hotels!
The staff is smiling and service oriented, (they understand happy guests gamble more and tip better).
I have always found the rooms clean and fresh, the linens are top notch and you are supplied with fluffy robes and hygienically clean slippers. You get plenty of towels, soaps, lotions, conditioners, and they replenish your vanity pack every day.
“Standard” for a Palazzo Suite will spoil you. They are luxurious; all rooms are suites and have a huge window with a view of the strip, mountains or lights of Vegas suburbs. All the rooms are set up the same so you have familiar dependable luxury.
The beds are huge and new feeling, and yes I have jumped on the beds after a winning streak.
You have a sunken living room area big enough for a sectional couch that wraps around the coffee table, another area with a desk and printer, and another area with a table for late night dining or morning coffee. Did I mention that the bathroom, bedroom and living room all have their own flat screens?
Marble bathrooms with of course double sinks. The shower is separate from the large deep soak tub. Ladies have a separate vanity table complete with the three tone lighted magnifying mirror.
Men can relax in the separate “throne room”, so staying out of your spouse or dates way is easy.
We stay on the 23rd floor whenever we can, we like to party and are grazers, so the breakfast and cocktail hour are perfect for our “Vegas Style”.

Room Tip: It's Vegas!
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Green Features: They do have towel and linen policy - and the lights are eco friendly
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aniz U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, 12 July 2014
Dear Aniz U,

The continued return of a loyal guest is the highest honor that we can earn and I thank you for imparting this upon The Palazzo. Thank you for your fabulous feedback and continued loyalty. I look forward to exceeding your expectations for many trips to come.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingman, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 July 2014

John B--We love this place. For my wife and I, The Palazzo is the center of the Las Vegas universe. It is at the core of all we love to do in Vegas. The shopping, fine dining and a gaming atmosphere at The Palazzo are second to none. Anything you'd like to shop for is at or a short walk from the Palazzo. The mall across the street has Nordstroms and Nieman Marcus along with Dillards and Macy's and all the specialty shops you would expect in a mall in the center of Las Vegas. We never have to leave the Palazzo and Venetian to find the dining experience we want. From Mexican to Mignon and all the seafood you can imagine can be found here at the Palazzo and Venetian. Do you like the Cheesecake Factory? Eat at the Grand Lux Café. It's every bit as good, the menu is extensive, it's priced right and it's open very late. Lastly, if you gamble, you have to join "Grazie." It's their Slot Club at both properties. It really pays off for me and I wouldn't wager a dime without it.

Room Tip: If you're in it for the views, always ask for a strip view and as high up in the tower as you ca...
See more room tips
Green Features: They do their very best to conserve water which should be important to all of us.
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, 12 July 2014
Dear John B,

Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. I am humbled to have received such thoughtful comments and thank you for sharing your experience on TripAdvisor. We all look forward to the privilege of serving you on a return trip to this fabulous city.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palazzo Resort Hotel Casino

Property: The Palazzo Resort Hotel Casino
Address: 3325 Las Vegas Blvd South, Las Vegas, NV 89109-1414
Phone Number:
Region: United States > Nevada > Las Vegas > The Strip
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Las Vegas
#4 Business Hotel in Las Vegas
#4 Family Hotel in Las Vegas
#5 Green Hotel in Las Vegas
#6 Luxury Hotel in Las Vegas
#6 Romantic Hotel in Las Vegas
#6 Spa Hotel in Las Vegas
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Palazzo Resort Hotel Casino 5*
Number of rooms: 3025
Reservation Options:
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Also Known As:
The Palazzo Hotel Las Vegas
Palazzo Las Vegas
Palazzo Hotel Las Vegas
The Palazzo Resort Hotel Casino Las Vegas

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