We stayed at the Palazzo back in October 2008 - maybe they have CLEANED up since then. I have been meaning to write this but never did. Most of my reviews have been pretty good, not too much to complain about so I didn't want to write this. After much thought, I realized that the only way this system works is to put the good and the bad. So here goes...
We checked in very late and were assigned a room on the 44th floor. When we inspected the room, there was something really gross on the white comforter. We were moved to another room on the 32nd floor. This time the bathroom had something really gross on the toilet. Not to mention there we still crumbs on the living room table and tons of fingerprints all over the picture windows. Both rooms had multiple stains on the velor furniture. The floors were not carpet swept. It was too late and they were at full occupancy, so we had to stay in that room for the night. The housekeeping crew came and cleaned the bathroom. We requested a CLEAN room, any size, no matter how small, we just wanted what you could expect at any HAMPTON INN, a clean room. The next day after we returned from a day trip to the Grand Canyon we were moved to a suite on the 47th floor, a huge room, but even this room still had a half used bar of soap in the shower. Just not up to the standards we expected from this hotel. Even when they tried to help, it didn't seem to work out. They had given us a food and beverage credit to us on the property for all the hassle, but neglected to tell us about it - we ate on site several times, but paid cash. When we checked out they asked why we didn't use our credit. We said we din't know about it. They could not issue a credit to our room account as it was prepaid as a business trip. Ugg! a comedy of errors, but for those who like a CLEAN room, we do not recommend this property. It is a huge property, and maybe it is just too big to keep consistency. Many other people in our group seemed to express similar complaints.
As for a high point, the common areas are outstanding, well decorated, and clean, just not our rooms. Jersey Boys was a great show on-site. The casino is large and inviting.
Be careful if you require extra clean rooms like us.
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- Also Known As:
- The Palazzo Hotel Las Vegas
- Palazzo Las Vegas
- Palazzo Hotel Las Vegas
- The Palazzo Resort Hotel Casino Las Vegas