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“Good Location - Room Needed Repairs”

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BEST WESTERN McCarran Inn
Ranked #81 of 264 Hotels in Las Vegas
Stockton, United States
1 review
“Good Location - Room Needed Repairs”
2 of 5 bubbles Reviewed 8 June 2014

The front desk staff were extremely friendly and helpful. However, the toilet was broken in our room on the first night and wouldn't flush. We told the manager the next morning, but she was not helpful and refused to provide a discount on the room. On the second night our air conditioner stopped working. The front desk staff promptly moved us to another room when this happened. The lobby and hallway could have been cleaner. The location of the hotel is ideal. It is close to the airport and the strip.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Landon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIG110, Guest Relations Manager at BEST WESTERN McCarran Inn, responded to this review, 11 June 2014
Dear Landon

Please allow me this opportunity to apologize for the inconvenience you experienced during your stay at our hotel. I appreciate your taking the time to advise us of your dissatisfaction, which is the first step towards improvement of our services. The Best Western McCarran Inn is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. The problems with the AC, lobby and hallways have been addressed and corrected so that no other guests encounter the same issues.

Again thank you for your comments.

Safe Travels.
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1,341 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (154)
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calvinneal
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 8 June 2014

The room was filthy. Carpet contact turned white socks black in about 10 minutes. The coffee maker didn't work, the air conditioner had a death rattle, the room was dark in the early 1970s hotel style. The staff attempted to be helpful and mitigate our problems. However, short of a complete gut job and rehab of the hotel facilities, the efforts of the staff are for naught. I wrote a review for Best Western in response to an email to rate them. The hotel manager sent a snarky reply. Who needs it? The staff was okay, the physical plant is in very poor condition.

Stayed June 2014, travelled with family
Helpful?
Thank calvinneal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIG110, Guest Relations Manager at BEST WESTERN McCarran Inn, responded to this review, 11 June 2014
Dear Traveler

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note of your concerns and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Once again, thank you for staying with us and providing us a candid feedback.
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Montreal, Canada
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 7 June 2014

Very close to airport and there is a free shuttle to the strip which is excellent. Breakfast quarters were little tight. We also had a small issue which was taken care of by the manager with extreme professionalism. It is a good place to stay if you are in town for 1 or 2 days, not more.

Room Tip: there is a vons supermarket a couple blocks away
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TGAV742826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIG110, Guest Relations Manager at BEST WESTERN McCarran Inn, responded to this review, 11 June 2014
Dear Traveler

I am so glad you posted a review of Best Western McCarran Inn. We do try to provide the best value we can for our traveler as well as give the service that you deserve. I am so glad you found our location perfectly positioned adjacent to Las Vegas Airport. Hope to see you again at the Best Western.

Safe Travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Des Moines
Level Contributor
51 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 4 June 2014

Our room was large, clean and comfortable. The TV and WIFI worked well. Ear plugs were provided with the room, but we didn't use them. The noise level wasn't bad. The breakfast area is small. They had hard boiled eggs, yogurt, bagels, toast, cereal, sweet rolls, juice, milk, coffee. The staff were efficient, friendly, and helpful.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank we_drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIG110, Guest Relations Manager at BEST WESTERN McCarran Inn, responded to this review, 11 June 2014
Dear Traveler

Thank you so very much for the wonderful review of our Best Western In Las Vegas, it is a pleasure to host such wonderful guests, I have shared your comments with my co-workers and we all thank you and hope to see you again soon.

Safe Travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
stafford, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 3 June 2014

hotel room ok for price- however NO shuttle service available if you need to make a flight in early morning, (or if arriving late). hotel will call for cab and you must wait for cab to decide if worthwhile to make short trip to airport. management should let travelers know about limited shuttle schedule. otherwise good value for the money.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Frederick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blanding, Utah
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

I had read other reviews and I needed a non casino hotel. I have elderly parents so I have certain requests. All were met. The room was very clean. The staff very helpful. The breakfast was good. Last but not least the room was quiet. I was a little worried I am a very light sleeper did not hear any planes taking off until 0630 that morning which is my usual waking time. A nice plus.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debbieg1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIG110, Guest Relations Manager at BEST WESTERN McCarran Inn, responded to this review, 3 June 2014
Dear Guest

Thank you so much for sharing information about your recent experience at Best Western McCarran Inn. We're so pleased to hear that you enjoyed your stay at our non casino hotel.

We hope that we'll have the opportunity to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Decatur, Alabama, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

The Hotel was clean and well kept. (I work for hotels, so I know what details to look for in a room). My trip was more a bachelorette thing before my wedding to say I've done Vegas. The hotel had a nice shuttle to and from the airport every half hour. They had a schedule to go to and from the strip (why we were there), but it wasn't as frequent so we ended up just paying for cabs to and from the strip and hotel instead to maximize our time sight seeing. (Our cab rides ranged from $11-$13 a trip depending which side we were going to.) The staff were friendly and informative on the area and how to get around. I would stay again if I don't decide to just spend the extra money and get a room at a hotel on the strip next go round.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIG110, Guest Relations Manager at BEST WESTERN McCarran Inn, responded to this review, 3 June 2014
Heather

I want to thank you for taking the time out of your busy schedule to place a review about Best Western McCarran Inn. We work really hard to provide our guests with a fantastic stay and it is nice to be recognized with reviews like the one you submitted. My staff and I are certainly pleased that you enjoyed your stay and we welcome you back any time in the future.

Safe Travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN McCarran Inn

Property: BEST WESTERN McCarran Inn
Address: 4970 Paradise Rd, Las Vegas, NV 89119-1206
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#76 Business Hotel in Las Vegas
#80 Family Hotel in Las Vegas
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN McCarran Inn 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Welcome to the Best Western McCarran Inn, conveniently located just minutes from the world famous Vegas Strip and adjacent to McCarran International Airport. Best Western McCarran Inn offers newly renovated guest rooms and superior customer service at an affordable price. Each of the well-appointed guest rooms and suites at this Las Vegas hotel features cable TV and free wireless high-speed Internet access. Begin the day with a complimentary hot breakfast before relaxing in the outdoor heated swimming pool or exploring all that Las Vegas has to offer. Best Western McCarran Inn also features free parking, free business center, and a complimentary shuttle to McCarran International Airport. ... more   less 
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Also Known As:
Best Western Mccarran Hotel Las Vegas
Best Western Las Vegas
Las Vegas Best Western
BEST WESTERN McCarran Inn Las Vegas

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