Hadn't been to Vegas in over a decade and was driving into town calling around for an available room. Picked this hotel out of a AAA book and called. Told them we had 2 kids and wanted a good pool and walking distance to the strip. "We have a great pool and we're right off the strip" was the answer, so we reserved a room. A good start, but from there it went down hill fast.
1. Pool was freezing cold. I saw lots of people attempt, but only one person make it it and she packed a good deal of insulation. Jacuzzi was heated, but not working. Turns out pool does not have a heating system. (Kid's were very disappointed). But, at least their's the strip...
2. Turns out Hotel is 1/2 mile from the strip. Not right off the strip or walking distance in my book. They have a shuttle, but it runs only once an hour (not very convenient). Got conflicting advice from hotel staff about ability to park near the strip at other hotels. (At this point Dad is getting peeved).
3. Room has binder listing the various activities on the strip. We browsed it and picked out a few to check out. Luckily my wife called ahead to get better directions and found that they were no longer active attractions. One was closed for winter and not due to open until May (it was April), the other has closed over 6 months ago for remodel. Worthless binder of misinformation.
4. They serve a breakfast buffet, but unlike almost all Best Westerns it's not included in the price and costs $9 a head. Not worth it for what it was.
5. Iron leaked, toilet couldn't handle it, light bulb was out, sheets felt to be full synthetic (scratchy).
6. Hotel is old and need of a complete remodel. The only good point about it is the larger than normal room size. We had non smoking room, but smokers around us were abundant and you could not avoid it.
About the only good point I could say was the larger than normal room size.
After discovering all this I complained, but was repeatedly told there was no manager on premise and no way to call one. They said call back at certain time, we did and still no manager. This is a rather large hotel and no manager on site ever (sounds like a run-around to me).
I finally got "a" call when I wasn't available and they left a voice message. I called back, still no manager available. I finally got another call back from an assistant who offered to credit my card $40 dollars. I took them up on it as I figured I never hook up with someone who was really interested in hearing my complaints.