First the good bit - rooms are large and beds are comfortable. The air con worked fine and was needed!
The bad bits - when we arrived, having been on the go for 23 hours, we found ourselves waiting at reception for over 10 minutes. Two receptionists were dealing with customers, a third clearly had important paperwork to complete before he could deal with us. Once his paperwork was complete he did deal with us quickly and efficiently.
Their Welcome Pack says you will get help from their friendly porters. When we asked for assistance with our luggage (we were a party of four with one disabled member) we were told they did not offer porter assistance but we "might" be able to find a luggage trolley "out back." We struggled through the hotel lobby to the rear exit and by chance found a trolley which we then had to manhandle to the other end of the complex and into the elevator to the third floor. A porter near the scene disappeared with some alacrity but surprisingly re-appeared once we had off loaded the luggage into our rooms. Perhaps he expected a tip for "providing" the trolley but he didn't get one!
For four or five nights we found the plumbing to be extremely noisy and were woken up at 1 am, 3 am and 5 am on different occasions. The water kept running (seemed to be refilling cisterns) for anywhere between 10 minutes and 45 minutes. Sleep was impossible. Strangely this didn't seem to happen at the weekends.
They say they have a free shuttle to the Strip. No they don't. They have a free shuttle to the western end of Bally's on Flamingo. You have a quarter of a mile hike from there to the Strip.
The food was OK but compared to other hotels was a bit on the pricey side, e.g. $8.50 for breakfast whilst in Terrible's (just up the road) the same breakfast was less than $5 and we thought the food in Terrible's was noticeably better. The breakfast buffet in the Mardi Gras was OK but eating in the so called restaurant meant eating in the bar complete with smoke and noisy gaming machines and one or two over excited sports fans.
Room cleaning was a bit spasmodic. The beds were made and towels were changed but other than that nothing was touched.
It was a place to sleep, it's not the worst hotel in Vegas and its location isn't too bad but it is definitely not value for money and it certainly put us off Best Western hotels and motels for the future.
- Official Description (provided by the hotel):
- The Mardi Gras Hotel & Casino is your great choice for an affordable full-service hotel just off the Strip. The hotel features 314 spacious over-sized guest rooms each with a refrigerator and bar area; a friendly and affordable restaurant and 24-hour casino lounge; a large pool area with whirlpool spa; FREE Strip and Airport Shuttle that runs every hour on the hour from 7am to 10pm; and is a short walk to the Las Vegas Monorail and the Las Vegas Convention Center. ... more less
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- Also Known As:
- Best Western Mardi Gras Hotel And Casino
- Best Western Mardi Gras Hotel Las Vegas
- Best Western Las Vegas
- Las Vegas Best Western
- Mardi Gras Hotel & Casino Las Vegas