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“Not Recommended”

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Mardi Gras Hotel & Casino
Ranked #148 of 264 Hotels in Las Vegas
Reviewed 5 October 2006

First the good bit - rooms are large and beds are comfortable. The air con worked fine and was needed!

The bad bits - when we arrived, having been on the go for 23 hours, we found ourselves waiting at reception for over 10 minutes. Two receptionists were dealing with customers, a third clearly had important paperwork to complete before he could deal with us. Once his paperwork was complete he did deal with us quickly and efficiently.

Their Welcome Pack says you will get help from their friendly porters. When we asked for assistance with our luggage (we were a party of four with one disabled member) we were told they did not offer porter assistance but we "might" be able to find a luggage trolley "out back." We struggled through the hotel lobby to the rear exit and by chance found a trolley which we then had to manhandle to the other end of the complex and into the elevator to the third floor. A porter near the scene disappeared with some alacrity but surprisingly re-appeared once we had off loaded the luggage into our rooms. Perhaps he expected a tip for "providing" the trolley but he didn't get one!

For four or five nights we found the plumbing to be extremely noisy and were woken up at 1 am, 3 am and 5 am on different occasions. The water kept running (seemed to be refilling cisterns) for anywhere between 10 minutes and 45 minutes. Sleep was impossible. Strangely this didn't seem to happen at the weekends.

They say they have a free shuttle to the Strip. No they don't. They have a free shuttle to the western end of Bally's on Flamingo. You have a quarter of a mile hike from there to the Strip.

The food was OK but compared to other hotels was a bit on the pricey side, e.g. $8.50 for breakfast whilst in Terrible's (just up the road) the same breakfast was less than $5 and we thought the food in Terrible's was noticeably better. The breakfast buffet in the Mardi Gras was OK but eating in the so called restaurant meant eating in the bar complete with smoke and noisy gaming machines and one or two over excited sports fans.

Room cleaning was a bit spasmodic. The beds were made and towels were changed but other than that nothing was touched.

It was a place to sleep, it's not the worst hotel in Vegas and its location isn't too bad but it is definitely not value for money and it certainly put us off Best Western hotels and motels for the future.

  • Stayed: September 2006, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank Baz41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,018 - 1,024 of 1,409 reviews

Reviewed 13 September 2006

Stayed at the Best Western in august 2006. Found all the staff very helpful and friendly - good to chat to the bar staff to find places to go which are off the strip.

Rooms where cleaned everyday. Cold water provided in rooms at $2.50 per bottle. Fresh towels / soap etc also provided.
The air conditioning was powerful, kept the room cool all night.

Food was ok - nothing great but good value.

Bonus is the shuttle taxi to the strip and to the airport.

  • Stayed: August 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
3  Thank PaulSLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2006

This hotel ranked lowest out of 5 hotels my wife and I stayed at during our honeymoon week in the US.
Without having done proper research, I randomly booked a hotel for a Saturnight. What a mistake it was. On arrival at 10pm, we found a few individuals outside the front door sitting around drinking beer – not a welcoming sight, and my wife would have had us leave if not for the fact that we had placed a credit card guarantee for the $80 room rate.
Once inside, we saw that Reception was located right next to the casino, which explained the type of people coming and going through the front door.
The reception staff were cold, insincere and never smiled. They mechanically processed our registration and handed us our keys. We rushed out of the noisy lobby as quickly as we could.
The room itself was acceptable, with a nice large counter top and ample space. It was curious, however, that the phone wasn’t next to the bed, and that the TV was located in the lounge area of the room, not at the foot of the bed. HOWEVER, within minutes of settling in, my wife and I were both being bitten by bugs in the lounge area! Fortunately, they didn’t bother us while we were sleeping.
The pool looked inviting, but we didn’t bother trying – we were out of there the next morning and rushed ourselves out to America’s Best Value Inn (half the price, and ranked 3rd out of the 5 hotels we stayed at).

  • Stayed: August 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
2  Thank germar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2006

Watch out! This place will charge for a "no show" even when you stay there and pay for your room! Very unfriendly staff who really don't care about their customers.

7  Thank JonV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2006

As others have written the Staff is largely Unhelpful, harried, and almost downright rude.They get this "vibe,attitude" from the Ownership who are by the way Australian. If you are not an Aussie, look out! The rudeness,unfriendliness will extend from the guests as well as from Mgmt. Most peeps are very uptight there, Yes, the rooms are OK but the pool is actually kinda small with Aussies,rude ones all around being very ridiculously obnoxious, arrogant, and downright unpleasant. I would never stay here again no matter how Cheap it is, because the place itself is Cheap and Unwelcoming.

6  Thank mkhmmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2006

We chose this hotel as it was a cheaper option to staying on The Strip. Our first impressions when we walked in were "what a dump". The downstairs reception and gaming area is tired, tatty and could do with refurbishing. Our room, however, was large and clean with a good sized lounge area partitioned off from the bedroom area. The bathroom was clean and the small kitchen had a fridge (bonus in the heat) but no utensils and our air conditioning unit, thankfully, was efficient, modern and quiet. If you opt for 2 queen beds you lose the lounge area. There was no concierge when we were there and the front desk staff were harried and unhelpful. Guest Services turned out to be the front desk and getting any information was akin to pulling teeth. The girl I was asking just wanted to get rid of me so she could presumably get on with her front desk duties. We stayed here for 4 nights and without a doubt, it was a much cheaper option than staying on the Strip. You are very close to all the entertainment and if you can overlook the considerable lack of interest displayed by the staff and the very run down public areas, it is an OK place to stay. The pool was well used and kept in good condition and they also had a laundry room which was very useful.

12  Thank capejoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2006

This motel surprised me! It was not only clean, but the room is gigantic and the bed was very comfortable! The rooms are more like suites and have a small kitchen area.

There is no fancy decor, but who cares! We weren't there to admire the furnishings!

The employees were extremely freindly and helpful. They went out of their way to treat us like special guests.

If we ever go back to Las Vegas, I'm pretty certain this will be the motel I choose to stay at again and again!

3  Thank Yuman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mardi Gras Hotel & Casino

Address: 3500 Paradise Rd, Las Vegas, NV 89169-3611 (Formerly BEST WESTERN Mardi Gras Hotel & Casino)
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#70 Casino Hotel in Las Vegas
Price Range: £33 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mardi Gras Hotel & Casino 3*
Number of rooms: 314
Official Description (provided by the hotel):
The Mardi Gras Hotel & Casino is your great choice for an affordable full-service hotel just off the Strip. The hotel features 314 spacious over-sized guest rooms each with a refrigerator and bar area; a friendly and affordable restaurant and 24-hour casino lounge; a large pool area with whirlpool spa; FREE Strip and Airport Shuttle that runs every hour on the hour from 7am to 10pm; and is a short walk to the Las Vegas Monorail and the Las Vegas Convention Center. ... more   less 
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Also Known As:
Best Western Mardi Gras Hotel And Casino
Best Western Mardi Gras Hotel Las Vegas
Best Western Las Vegas
Las Vegas Best Western
Mardi Gras Hotel & Casino Las Vegas

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