We’ve booked a day trip with these guys through Flight Centre in the UK. It was part of our stag weekend trip to Las Vegas. There was 11 of us going and we were looking forward to seeing the Grand Canyon and experiencing the helicopter ride.
After getting picked up from our hotel we were taken to hoover dam where we spent an hour walking on the footpath. Next stop was an abandon village in the middle of Arizona for refreshments break. Following a 3 hr drive we’ve reached our destination, the true American ranch. Lunch was served ( ribs and fries) . Next on the programme was the ‘cowboy show’ if you can call it that, 1 guy with a guitar who sang 2 songs and two guys on the horses parading in front of us.
Finally after spending 2 hrs waiting it was our turn to get into the chopper but that never happened. We were informed that the bird flew into the engine and it was unsafe to fly which is totally understandable as safety comes first. Both driver and the tour guide told us to speak to the company and we will be getting our money back.
A whole day was wasted, a valuable day of a brief trip, and whilst we appreciate things sometimes happen that are out of normal control, the facts remains we have been sold a tour, which almost entirely centered around a helicopter journey into the Grand Canyon. We never got near the Grand Canyon, and we never had the helicopter ride, the fundamentals of the entire tour.
After trying to get our money back we were told by our agent that the reason why the helicopter ride didn’t happen is because of bad weather. It was a beautiful sunny day as per photos below.
I would expect a full refund for the tour as the services we paid for were not provided. We were offered $100 per person refund which is an absolute joke as the petrol used and the food we've had couldn't have cost more than $200 in total for 11 of us!
We've ended up paying $200 per person to eat ribs and be driven around the desert for 6 hrs!
Ridiculous, do not book with them.
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