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“Don't try to check in on a weekend night” 2 of 5 bubbles
Review of Planet Hollywood Resort & Casino

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Planet Hollywood Resort & Casino
Ranked #79 of 264 Hotels in Las Vegas
GreenLeadersBronze level
Plantation, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Don't try to check in on a weekend night”
2 of 5 bubbles Reviewed 1 June 2010

Apparently after this hotel was purchased the management forgot how to check people in. Friends waited well over an hour to check in on a Friday night. Walking through Paris on Sunday night, we found more clerks at 1 am than 8 pm on Friday at Planet Hollywood. I've stayed at quite a few hotels in Las Vegas including Monte Carlo (the week after their fire), Paris, MGM, the Causarina and the old Boardwalk, this was easily the most disappointing. We'd reserved a non-smoking room, but were forced into a smoking room because of "over-booking". All 6 of us decided that we wouldn't come back. If you're used to standing in lines this place is definitely for you.

  • Stayed April 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Irishwarrior72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Surrey, United Kingdom
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 1 June 2010

We arrived late afternoon to check in for our 5 days stay and had no queue to line up for which we were plesantly surprised by. It was a very quick smooth process and we received free vouchers for a complimentary drink and money off vouchers for some restaurants which came in very handy.
The room was quite dark as many people on here have stated, but it did not spoil our holiday as we were hardly in our room in the daytime as there is far too much to see and do! We had the themed Flintstones room which comes with some props that were used in the film and gave a nice touch to an otherwise normal hotel room. The bathroom was huge with a bath and a shower so we could soak our feet after a very long day and night of walking!
Starbucks in the casino area was great as it was open 24hrs a day, and we made use of that! The pool was open from 9am but you need to get there before 10am in order to get a lounger right by the pool areas if that's your preference, otherwise there are plenty of others to sit on in between the 2 pool areas.
The location was amazing, with Miracle Mile shops directly underneath the hotel and then also being in the centre of the strip makes you feel in the heart of the fun. Make sure you visit the M & M and Coca Cola stores and go in as many hotels as you can as they all offer something different! The guys with the ''Get Girls in 20 mins'' cards were a bit annoying, clicking their cards in your faces on every street corner but by the second day we learnt to ignore them. Also don't give money to the touts who say they can get you into clubs free, they ask for money afterwards. You can actually get these cards from inside the hotels for no charge at all! Thats a mistake we won't make again!
Overall we had a great experience of this hotel and will definitely be thinking of booking again next year!

  • Stayed May 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank SARAH H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 1 June 2010

Recently stayed at PH in Las Vegas after a week in Anaheim with my husband and 2 children aged 8 and 10. We arrived on a Saturday night and decided to check out the pool where we had planned on spending the last leg of our trip. I nearly fell over when we got out there and saw at least 500 people, we could bearly move around and definately no children in sight. They had a dj and the music was blaring. Went back to the room and searched for my fridge, couldn't find one, called downstairs, after a 20 minute wait on the phone, I was told that a fridge would be brought up to my room. Asked for a kettle but they didn't know what it was and was informed that for $2.29 house keeping would bring me a cup of boiling water- UH NO THANKS! The armoire was missing the door and there were dirty tissues and empty bottles under our bed. NO DRAWERS in the room so plan on living out of your suitcase. Overall, not the best experience I've had considering it is a 4 star resort.. We actually like the Howard Johnson in Anaheim (3 STAR) more than the PH. One more thing, If you have young children, avoid Las Vegas altogether, it's not really family friendly and very sleazy.

  • Stayed May 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank bonnietasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 28 May 2010

I stayed for 2 nights and found this hotel is overrated. The room is so dark and the window is small. The worse thing was I could hear my next door pull up the blinds in the middle of the night and found a bunch of blonde hair on my bed.

Don't know why they rated 4 stars, next time I will go to Vegas, I will defnitely not stay in Planet Hollywood.

  • Stayed May 2010, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank SensitiveVeggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 27 May 2010

Pros
- everytime I dealt with reception the experince was awesome. Quick lineup to check in and super fast checkout.
- Great location.
- Rooms are spacious for the price
- Pool has a cool location

Cons
- Majority of Casino staff seemed annoyed to be asked anything.
- The concierge was very rude to my wife over the phone and when we went in person to complain no-one took responsiblity or apologized.
- The information booths and the customer service booths are really sales booths and nobody seemed to be able to answer questions regarding the Miss America autograph session. However they could give us a discount to a show if we watched their presentation.
- My room was not cleaned well at all. The taps had some sort of green junk on them that nobody cleaned even though I phoned to complain. And on the second night there we spilled some M and M candies which were never cleaned up for the rest of our five night stay.

Overall the stay was not bad just overly frustrating. I have been to Vegas on other occasions and have not been as frustrated as I was there. It would have been great if people just had answers or even picked up a phone to call and find out for us. We asked the concierge to do so but he claimed that he did not know who to call. It was unfortunate that our stay was so poor as several of our friends could not say enough good things about Planet Hollywood. I would not reccomend this hotel for anyone that demands good service, but if you are looking for a reasonably priced hotel in the middle of the strip with comfortable rooms this one would suffice.

  • Stayed May 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank estokada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puyallup, Washington
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 27 May 2010

We stayed at Planet Hollywood because we were catching a tour to the grand canyon early the next morning. I wasn't expecting much. When we got there, we waited in line for 25 minutes to check in. Once we got the the reservation clerk, he told us he was upgrading us to a suite room at no additional charge. We went up to the room and couldn't believe it. The suite had double doors and we walked in to a large living room all decked out in 60's type furniture, 4 different sitting areas, a bar and a pool table! We also had a knock out view of the strip (right across the street from The Center and the Aria). The bedroom was in the next room, complete with flat screen, large desk and a bathroom you could dance in. It was absolutely like being in the rat pack lounge! The hotel itself had a great casino and many restaurants to choose from. We were absolutely surprised with the great mall on the bottom floor and spent alot of time there. I would absolutely recommend this hotel and the prices are really reasonable, considering the location on the strip.

  • Stayed May 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank evergreen17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 26 May 2010

All those bad reviews are wrong. I was scared to stay at the Planet Holly after reading all the bad reviews. They are WRONG. Check in was quick and they had people working every station. The desk staff was polite also. The rooms are a little dark, but spacious, and very clean and comfortable. I would kil for a bathroom as huge as this one. Only negative is not much clothes storage space, but we just lived out of the suitcases.
The casino is noisy and something happening all the time. Spice market buffett is good, but do your self a favor and visit Pampas the Brazilian steakhouse in the Miracle Mile, just be sure to bring your appetite.
Can't beat the location on the strip, and if you don't want to self park and walk all the way throough the mall, valet parking is free. Of course a tip when retrieving the car is appropriate, but the valet parking saved us many steps.
I stayed here when it was the Aladdin and Planet holly wood has definetly changed things up. I migt stay elsewhere next time, but only because I have been here 4 times. Then again, maybe I wouldn't. The miracle Mile mall is a plus with all the restaurants in it, and you never have to go outside to reach them.

  • Stayed May 2010, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Ponyman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Planet Hollywood Resort & Casino

Property: Planet Hollywood Resort & Casino
Address: 3667 Las Vegas Boulevard South, Las Vegas, NV 89109-4331
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Green Hotel in Las Vegas
#35 Spa Hotel in Las Vegas
#35 Luxury Hotel in Las Vegas
#38 Casino Hotel in Las Vegas
#82 Family Hotel in Las Vegas
#83 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Planet Hollywood Resort & Casino 4*
Number of rooms: 2600
Official Description (provided by the hotel):
Experience celebrity first hand at the "House that Fame Built" - Planet Hollywood Las Vegas Resort & Casino. With star-worthy accommodations and an upscale atmosphere, you never know who you might see. Dine in style at Gordon Ramsay BurGR Las Vegas, the acclaimed chef’s latest Las Vegas hotspot; at Koi, where Japanese tradition meets California innovation, or at Strip House Las Vegas, the critically acclaimed NYC-based steakhouse. If you’re looking for something a little more casual, stop by the Spice Market Buffet, featuring fare from around the world, or at Ringer, where you can feast on wings and tenders, all-beef sliders, New York-style pizza and waffle fries while watching and wagering on your favorite games. On the casino floor, Heart Bar and The Pleasure Pit ensure non-stop excitement each with their own brand of fun. You can also discover the latest trends at the Miracle Mile Shops or socialize and sunbathe at the Planet Hollywood pool, home to dozens of cabanas and the only Las Vegas pool with a FlowRider wave machine. For those who’d rather relax indoors, the Spa by Mandara hosts a bevy of rejuvenating services in a calm, serene setting. ... more   less 
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Also Known As:
Planet Hollywood Resort And Casino
Planet Hollywood Las Vegas
Planet Hollywood Hotel Las Vegas
Las Vegas Aladdin
Planet Hollywood Resort & Casino Las Vegas

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