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Reviewed 29 May 2018

Our trip to Caesars was such a great experience from the beginning. From our check in with the desk attendant Delano to overall service from everyone was an awesome experience!! I recommend if goin up there you stay at Caesars and go see Delano at front desk!! Cant wait till our next trip!!

  • Stayed: May 2018, travelled as a couple
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Review collected in partnership with Caesars Entertainment
1  Thank TravisnShauna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam M, Director of Hotel Operations at Caesars Palace, responded to this reviewResponded 29 July 2018

Dear Guest,

Thank you for staying with us at Caesars Palace and for taking a moment to share a review of your recent stay with us. Our team members strive to offer outstanding service with a genuine spirit of warm hospitality, and we appreciate your compliments for them as well as your praise for our beautiful grounds and AAA Four Diamond amenities.

Please do think of us when planning your next travels to Las Vegas, and we look forward to having you back again for your next incredible visit.

Warm regards,

Adam Miller
Director of Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018

This property tops three star and it is dirty, workers are rude, rooms are old, place is crawling with individuals never seen there before. The director of rooms operations is a young guy be the name of Miller and i tell you how in the world this guy even gets to work there with his attitude just besides me.

Room Tip: old and dirty
  • Stayed: May 2018, travelled with family
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Review collected in partnership with Caesars Entertainment
2  Thank faridg73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaac A, Digital Reputation Specialist at Caesars Palace, responded to this reviewResponded 31 May 2018

Thank you for sharing your experience with us! We are sorry that your visit failed to exceed your expectations. Your comments regarding the overall condition of your room and customer service from our staff will be forwarded to the management teams for review. Your business is truly valued and we hope that you will consider giving us another try on your next visit to Las Vegas!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018

Stayed in the Octavius Tower. Room was very spacious with a nice view of the pools. Bed was comfortable. Bathroom was well supplied and had a free standing shower and spa tub. well worth the request to stay in the tower.

  • Stayed: May 2018, travelled with friends
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Review collected in partnership with Caesars Entertainment
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam M, Director of Hotel Operations at Caesars Palace, responded to this reviewResponded 29 July 2018

Dear Guest,

Thank you for staying with us at Caesars Palace and for taking a moment to share a review of your recent stay with us. Our team members strive to offer outstanding service with a genuine spirit of warm hospitality, and we appreciate your compliments for them as well as your praise for our beautiful grounds and AAA Four Diamond amenities.

Please do think of us when planning your next travels to Las Vegas, and we look forward to having you back again for your next incredible visit.

Warm regards,

Adam Miller
Director of Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018

Always love coming here. Staff is very attentive, the rooms are clean, updated, and the location is key. I'd like to give a special mention to Delano who checked us in. He made our day! It was our 3rd day EDC, had an early arrival and he could read on our faces that we needed some rest. He was able to find us the room we booked clean and ready to go right away allowing us to get much needed sleep. He literally changed the course of the day for the better! Can't thank him enough. Our bed was amazing and we loved relaxing poolside before our last day. Thank you!!!!

  • Stayed: May 2018, travelled with friends
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Review collected in partnership with Caesars Entertainment
Thank JapPDX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam M, Director of Hotel Operations at Caesars Palace, responded to this reviewResponded 29 July 2018

Dear Guest,

Thank you for staying with us at Caesars Palace and for taking a moment to share a review of your recent stay with us. Our team members strive to offer outstanding service with a genuine spirit of warm hospitality, and we appreciate your compliments for them as well as your praise for our beautiful grounds and AAA Four Diamond amenities.

Please do think of us when planning your next travels to Las Vegas, and we look forward to having you back again for your next incredible visit.

Warm regards,

Adam Miller
Director of Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018

I decided to stay an extra night in Vegas and booked at Caesars Palace, I've stayed here before but the experience this time was different. Caesars Palace is a nice hotel with a classy feel but when I arrived and checked into my room at 4pm the sheets were dirty and the box of tissues in the bathroom were soaking wet. The layout of the room in the palace tower was nice but I was very disappointed in the attention of details. I called for the sheets to be changed and waited more than an hour for housekeeping. There was also a strong odor to the palace tower elevators by the shops that made me feel nauseous. After staying the night we felt very ill in the next day. I love staying at Caesars but this experience has pushed me to think that it's not such a safe and clean place to stay at anymore.

  • Stayed: May 2018, travelled with friends
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Review collected in partnership with Caesars Entertainment
Thank maryblooberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaac A, Digital Reputation Specialist at Caesars Palace, responded to this reviewResponded 30 May 2018

Thank you for sharing your experience with us. We are sorry for your disappointment in our housekeeping service upon your arrival. That is certainly not the first impression we intend our guest to start their vacation with. Your comments have been shared with our Housekeeping Management Team for review. We hope you will allow us the opportunity to welcome you back during a future visit to Las Vegas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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