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Golden Nugget Hotel & Casino
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Reviews (11,628)
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Reviewed 20 October 2011

Recently friends from Indiana stayed at the Golden Nugget Hotel/Casino on vacation. We all [8 of us] went to the buffet as part of an entertainment package deal. The meals were already paid for as part of the ticket deal but we were told that we would not be allowed to enter the restuarant until an 18% tip was paid which is part of their union contract. They refused to seat us and even asked us to step out of line at one point which we did not do. After a heated discussion we paid the tip and then were seated. None of us minded paying a tip for good service but to have to pay before even being seated and receiving any service at a buffet is wrong. The waiter brought a total of 10 drinks to the table. I wrote a complaint and took it to the hotel where it apparently was discarded, garbage I think. I have written three times more to the Associate director of Food services and have been given the standard "we care" answer the first time then no response at all. All we want is to have it told up front when purchasing combo entertainment/ meal packages of 8 or more at a time that you will have to pay 18% extra up front before being allowed to eat. What I got was that it was the unions fault. All of us are well traveled and are good tippers when we receive good service but feel this situation is just plain wrong. I will keep trying to go up the ladder to see how far I have to go before anyone really cares.

  • Stayed: September 2011, travelled with family
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4  Thank IanB476
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2011

We have stayed at the Golden Nugget many times and have always had great rooms and wonderful service. If you have a problem, the Concierge or Customer Service is very accommodating. There is something for everyone. The new "pool" area is beautifully decorated in red and yellow and makes the area very rich looking. The Carson Street Cafe is a great casual place to eat. This trip we saw "Gordie Brown" comedy for a very reasonable price right in the Golden Nugget and the show was great. The hotel being right on Fremont Street makes for great shopping and great entertainment without having to travel by taxi to the strip.

Room Tip: Rooms facing front of hotel are quieter. Rooms facing the back you have to put up with A/C units which are very noisy. They are more that accommodating to change your room if you are not satisfied.
  • Stayed: May 2011, travelled as a couple
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1  Thank jbg01_52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2011

I can't believe that my last review was deleted! We stayed at the Nugget in August and were very happy with it until we witnessed a couple having sex in the shark tank pool. It was disgusting and children were watching as well. We notified the hotel management and security and no one seemed to even care. I will never go back just because they are unsanitary.

  • Stayed: August 2011, travelled as a couple
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9  Thank Bennastix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2011

I love the Nugget. Its a very beautiful hotel/casino. The first nite, we were on the 17th floor in the Gold Tower, but didn't sleep a wink. Elevator motors all nite long ! They moved us , and the remaining 3 nites were great. Nice, big, soft, clean, comfortable king bed. Its great value for the money paid- espcially if you get it on a deal or a comp.

Room Tip: apparently the " Rush " tower is beautiful, never got to see it .
  • Stayed: October 2011, travelled as a couple
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2  Thank rocketman000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2011

I found the food on the dinner buffet to be bland and unappealing. Thank goodness my husband and I had a buy one get one free coupon. The server was unfriendly. Overall, not a good experience.

  • Stayed: October 2011, travelled as a couple
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4  Thank JoelsKitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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