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“Terrible experience, terrible customer service” 1 of 5 bubbles
Review of Flamingo Las Vegas Hotel & Casino

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Flamingo Las Vegas Hotel & Casino
Ranked #115 of 264 Hotels in Las Vegas
GreenLeadersSilver level
Tustin
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Terrible experience, terrible customer service”
1 of 5 bubbles Reviewed 3 August 2014 via mobile

My boyfriend and I just stayed here, I paid for a "remodeled" fab deluxe room and there was nothing fab about it. The bathroom wasn't remodeled, there was mildew in the tub and the shower was luke-warm at best. The carpet in the hallways was stained and rippled. The electricity was out for several hours and we had to walk down 24 flights of stairs to get out of the hotel with constant fire alarms ringing. There was room service trash sitting in the hallway for two days. At the pool we waited an hour and a half before they would let us in the pool (because of the power outage), and we couldn't get any service for food, despite asking someone several times for a food menu. We also gambled for several hours at the electronic craps table without any drink service. When we checked out, I requested to speak to a manager, who didn't even bother to come and apologize for the terrible experience, but instead just offered a credit of the resort fees, which doesn't even come close to comping the terrible experience we had. Next time we will spend more money to stay at a hotel that actually cares about their guests' experiences because it's clear that at the Flamingo the customer does not come first.

Stayed August 2014
Helpful?
3 Thank Ocsharkschick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Matt at Flamingo Las Vegas Hotel & Casino, responded to this review, 5 August 2014
Thank you for your comments. Feedback helps us to improve every aspect of the Flamingo experience. We apologize for the less than stellar condition of your room and the hotel, as well as poor beverage service.. Our goal is to provide our guests with a fun, memorable experience, so it is always disappointing when we hear otherwise. We hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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26,828 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Fair Lawn
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 August 2014

Stayed at the Flamingo for two nights at the end of July. I've been there before to gamble but had never stayed in one of the rooms before. I was pleasantly surprised by the room I had. It was one of the renovated "Go" rooms and had a nice bvierw of the strip. Really enjoyed the ambient lighting and the TVs both in the room and in the bathroom

Room Tip: Do a Go Room. Worth the extra bit on the nightly rate.
See more room tips
  • Stayed July 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Caesars Entertainment

Helpful?
1 Thank Ed K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Eleanor at Flamingo Las Vegas Hotel & Casino, responded to this review, 4 August 2014
Thanks for your review. We are delighted that you were pleasantly surprised by our Go rooms and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 3 August 2014

This was a quick trip down to Vegas (Sunday - Tuesday) with some friends and we wanted a decent, but inexpensive place to stay. The Flamingo fit the bill. The pool is one of the better ones in Vegas and we were not disappointed this time around. That being said, most people spend more time at the pool, casino's, bars whatever you are actually in vegas for so the room was the least of our concerns. That was just a place to sleep. Yes the Flamingo is showing it's age and has some wear and tear. But my room was recently updated (minus the tub/toilet) and was clean. My friends rooms were in equally good condition.

Check in is awful, everyone is getting there at the same time. If you are unfortunate and get caught in the giant line up, go check out the total rewards counter, sign up for it and go get in the check in line up for members.

Vegas baby, Vegas.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank bad_oliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Eleanor at Flamingo Las Vegas Hotel & Casino, responded to this review, 4 August 2014
Thanks for your review and great tip about signing up for our Total Rewards club. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
1 of 5 bubbles Reviewed 2 August 2014 via mobile

Is zero stars possible?

What a terrible stay. The power went out today. They had to close the pool. The room is a dump. The floors are filthy. The safe didn't work. And, as of tonight, there's no hot water.

I've never been more disappointed in a hotel. Stay far, far away.

(Also, the management doesn't care AT ALL.)

Stayed August 2014
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Eleanor at Flamingo Las Vegas Hotel & Casino, responded to this review, 4 August 2014
Thank you for your comments. We are sorry to hear of your poor experience on your last visit. We will be sure to share your comments with our management. If you would like to discuss your experience further, please feel free to send us an email at Totalrewards@custhelp.com. Please be sure to include your TripAdvisor posting, along with the name of the property and your first and last name. We do hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Las Vegas hotels

Texas
Level Contributor
66 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed 2 August 2014

My experience was like the others. I stayed in a large high roller room on 28th floor with great views for next to nothing but it was not worth it. To check in you have a 30 minute to hour wait.
You will be lucky to find a parking spot in the garage or satellite lots. The swimming pool is used by partying 20 something non guests of the hotel (wall to wall people with techno music blaring). They are probably the ones that are also taking all the parking spaces. I think the front desk staff is so rude with a don't care attitude because of all the complaints. The elevators are a joke, with graffiti
and floor buttons missing. The only good thing about the hotel is the location, but I would not stay here again if the room was free.

Room Tip: Talk in a whisper, because the room next to you can hear everything you say!
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank cattlemanGH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Eleanor at Flamingo Las Vegas Hotel & Casino, responded to this review, 4 August 2014
Thank you for your feedback. We are sorry to read that so many of our services failed to meet your expectations. We are constantly working to ensure each guest has a memorable experience and your feedback will help us with this process. We hope to have the opportunity to welcome you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hawthorn Woods
1 review
4 of 5 bubbles Reviewed 2 August 2014

Good place...good location. Casino action is adequate. Quality of the dancer/dealers has greatly declined...................................................................................................

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Caesars Entertainment

Helpful?
Thank Bryan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Eleanor at Flamingo Las Vegas Hotel & Casino, responded to this review, 6 August 2014
Thanks for your review. While we are glad you enjoy our property and its location, we are sorry that you feel the dealer quality has declined. We are constantly working to ensure each guest has a memorable experience and your feedback will help us with this process. We hope to have the opportunity to welcome you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
David City, Nebraska
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 2 August 2014 via mobile

We had a great stay at Flamingo! Our room was located in the spa tower. Never had a problem with elevators. Our room was clean and for the most part quiet.

Advise to give: get a rewards card or take advantage of it if you already have one. We stayed for very cheap and aren't huge gamblers. Sign up for communication from the Flamingo through emails. We were able to select a check in time and received notification via email on my phone when our room was ready. This way we could go do other things after we checked our bags with bell hops (free service plus tip). Had to wait just a few minutes to get checked in through rewards line. We got exactly the room we requested as well. The cleaning staff we had on floor 15 was excellent.

If you do your homework ahead of time you should know what to expect before you get there. Don't be rude. Say Thank you and smile.

We visited the pool one day and enjoyed it. We got there around 10 am and were lucky enough to snag chairs from someone who was leaving. Chairs are nice to have if you plan to lay out. But as hot as it is you'll want to stay in the pool. There are nice areas where you can sit in the water. Find a place on the deck for your belongings. It was pretty low key the day we were there but fun.

If planning to go downtown use the bus. It's $8/24 hour ticket. You can purchase in front of Harrah's. We purchased our tickets late afternoon so took advantage of it and rode the bus again the next day to Mandalay Bay. After a couple days your legs/feet get pretty tired.

Walk to Ellis Island for the best breakfast any time of day. And low price too.

Best beer deal in Vegas: $1 Michelob all day every day at Casino Royal. Cheaper than waiting for a bar waitress or a normal $7/beer.

We were here for a 40th birthday celebration so the only thing we truly expected from our room was a comfortable bed when we needed to recharge. ..ours was perfect for what we needed. If you want something fancy then stay somewhere fancy.

The last day we were in Vegas we wandered over to Caesar's and Bellagio. The lines at their hotel check in were just as bad or worse than the ones we saw at Flamingo. Know what to expect and have a little patience.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank sdubbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Eleanor at Flamingo Las Vegas Hotel & Casino, responded to this review, 4 August 2014
Thanks for the review and great tips! We are delighted that you enjoyed your visit and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Flamingo Las Vegas Hotel & Casino

Property: Flamingo Las Vegas Hotel & Casino
Address: 3555 Las Vegas Blvd S, Las Vegas, NV 89109
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Green Hotel in Las Vegas
#46 Spa Hotel in Las Vegas
#59 Casino Hotel in Las Vegas
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Flamingo Las Vegas Hotel & Casino 3.5*
Number of rooms: 3642
Official Description (provided by the hotel):
From the newly designed GO Rooms to a wealth of dining and entertainment choices, Flamingo proves "fabulous is forever." With classic Las Vegas style and flair, it continues to be one of the Strip’s most-visited resort destinations. Outside, guests enjoy acres of waterfalls, winding pools and lush foliage at the Lagoon Pool and Wildlife Habitat. For adults, the GO Pool is the destination for an afternoon of relaxation. Inside, enjoy performances ranging star siblings Donny & Marie to comedians George Wallace and Vinnie Favorito. Afternoon frivolity is found at Nathan Burton’s Comedy Magic while adult fun is staged nightly at X Burlesque, the Topless Review. Diners can enjoy go tropical at Jimmy Buffett’s Margaritaville or simply go all out at the Paradise Garden Buffet. Flamingo is also the home of the world's first Margaritaville Casino, a Parrothead paradise straight out of a Jimmy Buffett album. For those on the go, the new Flamingo Food Court hosts a variety of eateries from the all-American menu at Johnny Rockets to a taste of the Orient at Pan Asian Express. ... more   less 
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Also Known As:
Flamingo Las Vegas Hotel Las Vegas
Flamingo Las Vegas Hotel And Casino
Flamingo Hilton Las Vegas
Las Vegas Flamingo
Flamingo Las Vegas Hotel & Casino

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