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“Needs an overhaul”

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Flamingo Las Vegas Hotel & Casino
Ranked #117 of 263 Hotels in Las Vegas
GreenLeadersSilver level
Central Arizona, Arizona
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Needs an overhaul”
Reviewed 30 August 2014

Besides their pools, everything at Flamingo could use some work otherwise it will be passed by other resorts on the strip.

The bartender at Garden bar had a terrible attitude. He ignored us in interest of talking sports with another customer. I can understand a few seconds of talking sports to ensure that particular customer is enjoying his time is important, however, the discussion was excessive when four in my party (and others) were waiting for service. My wife's blue moon came without an orange and it was difficult to flag the bartender down AGAIN to get an orange slice. The bartender also accused my friend (who was also staying at Flamingo) of flipping him off (i.e. giving the middle finger).

Also, my wife and I had an early flight and were in the lobby to check out around 4am. Only one person was working the counter and after 15 minutes of the single counter worker STILL working with the SAME group, my wife and I just left because we were worried about missing our flight. I wanted to use Total Reward credits toward the payment of my room, however, they defaulted to charging my credit card on file since I didn't "officially" check out.

Room Tip: Sign up for total rewards
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  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment

Helpful?
1 Thank Nicholas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Tiffany at Flamingo Las Vegas Hotel & Casino, responded to this review, 31 August 2014
Thank you for taking the time to provide feedback from your visit. We truly appreciate your feedback and the opportunity for us to improve our service. We apologize that your experience does not reflect our commitment to guest service. If you would like to discuss your experience further, please feel free to send us an email at Totalrewards@custhelp.com. Please be sure to include your TripAdvisor posting, along with the name of the property and your first and last name. We do hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Rooms
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London
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 August 2014 via mobile

The Flamingo had one of the best locations on the strip and made the walk to any other location much more reasonable. The room was very clean and the housekeeping was excellent. The one complaint we had was the limit of one device per day for wifi. We both wanted to be able to use either our phones or iPads each day to figure out our plans since it was our first time in Vegas. You would think that after charging us $20 a day in resort fees we would have wifi for the room.

Stayed August 2014, travelled as a couple
Helpful?
Thank stephie567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Tiffany at Flamingo Las Vegas Hotel & Casino, responded to this review, 31 August 2014
Thanks for the review. We're glad you enjoyed our location and overall stay. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 August 2014

Stayed for 5 nights in Aug, had 5 yr old with us. Originally had a Fab room, but wasn't that impressed, decor is outdated & a bit dingy. Noisy as near to a generator. Hallways look horrible. Upgraded to a Go Delux room and it's like you are staying in a different hotel, modern hallways, nice modern rooms, with nice bathroom & very spacious.

I was worried hotel would be noisy from ready past reviews, but have to say it was really quiet, had a strip view which was fantastic, everything we wanted for our first time here.

Pool ok with a family as you are restricted to the small pool, but would come back & only stay in the Delux rooms.

Room Tip: Upgrade, you get what you pay for, ask for higher room
See more room tips
Green Features: Friendly hotel, clean and what you need in Vegas, location is key and this hotel offers travellers that
  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Tiffany at Flamingo Las Vegas Hotel & Casino, responded to this review, 31 August 2014
Thank you for your review. We are happy you enjoyed your stay and appreciate the feedback. We hope to see you back again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taylor, Michigan, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 August 2014

Very rude and on unorganized staff. Lots of issues would never stay at the flamingo ever again. Very disappointed! Long waits for reservation and food. Sold our room to someone else during our stay. Fire alarms going off every night!!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment

Helpful?
1 Thank Heather P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Matt at Flamingo Las Vegas Hotel & Casino, responded to this review, 31 August 2014
We appreciate your comments. We read every review and heed the words of our guests. All feedback serves as a means of improving our services. We apologize for any inconvenience you experienced with long waits and poor service. We aspire to provide a warm and relaxed experience for all of our guests, so it is always disappointing when we hear we have missed the mark. We hope you will consider staying at Flamingo again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Plainfield, Indiana
Level Contributor
133 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 29 August 2014

Although Flamingo is located in the center of the heart of Las Vegas, it's age and lack of "personal hygiene" is starting to show.

My dad and I traveled there the weekend before labor day. The room we were given was 25107.... right next to an ice machine and vending machines. Not good. We dropped our luggage off and headed for the tables. About 3 hours later we came back and the whole room smelled like marijuana. I let the front desk know but they wanted us to just switch rooms. Not investigate the problem. We left again and came back. For the most part the smell had subsided. We ended up staying out all night.

Came back to the room around 9 am. It sounded as if someone was grinding away concrete with a saw on our wall. Found out, they were doing that 3 stories up!!! Now, we were cranky, tired and possibly hung over... the LAST thing you want to hear is that! I called the front desk, and they said, "You shouldn't be able to hear that,... it is happening on the 28th floor!" I offered for the rep to come up personally but she declined. Once again, they offered a different room which we took. Down on the 16th floor.... YOU COULD STILL HEAR THE GRINDING!

Cracks, lights not working, TV's missing remotes. Just general upkeep does not seem to be paid attention to. It's sad, but it's true. I think that I will most likely end up at another CE property on the next go around.

Room Tip: Stay away from elevator shafts and vending areas as there is little insulation.
See more room tips
Green Features: It seems like they are trying to be more ecofriendly with code green.. It is noticeable to me.
  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Matt at Flamingo Las Vegas Hotel & Casino, responded to this review, 31 August 2014
We appreciate your comments. All feedback serves as a means of improving the services we offer. We aspire to provide a warm and relaxed experience for all of our guests, so it is always disappointing when we hear we have missed the mark. We apologize for the poor condition of some of the room product, as well as for any inconvenience regarding noise due to renovations. We hope you will consider staying at Flamingo again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fayetteville, North Carolina
Level Contributor
342 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 29 August 2014 via mobile

Let me preface this review with the fact we are loyal Caesars Total Rewards members for over 20 years. We are not "whales" & rarely gamble more than a few hundred dollars during any visit....but we visit Vegas
several times a year (from NC)..& always stay at The Flamingo, Paris, Harrahs, Caesars, or Planet Hollywood. The only other place we stay is The Orleans (off strip, but we get comp rooms). Yes, The Flamingo needs a make over....they have started. New carpeting, some paint, upgrade the elevators, etc. All would be nice. So, whether you pay for the rooms or not is up to you. Join the rewards program...play a little consistently...& you will receive free room offers. If you are an infrequent visitor & are looking for luxury, be prepared to spend big bucks. No matter what property you stay at. But a little positive about The Flamingo...#1 is location....#2 is variety (from shows to dining to gaming) and it is all good. The staff has always been helpful. There are beautiful grounds to relax in...real flamingos & other exotic birds...great pools....slots here are no different here than any other casino..."TIGHT"...table games are exactly like any other casino...you put your $$$ down & take your chances....on our last stay, we were upgraded to a two room..two bath suite...that overlooked the Bellagio fountains....had discounted tickets to their Legends show & Bugsys Cabaret....so, IMO...The Flamingo is a quality property.

Stayed August 2014, travelled as a couple
Helpful?
Thank Grady A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TotalService, Specialist Matt at Flamingo Las Vegas Hotel & Casino, responded to this review, 31 August 2014
Thank you for taking the time to review your recent visit to Flamingo! We are elated you enjoyed your overall stay with us. We are thrilled you liked our helpful staff, great pools, and ideal location in the center of the Strip! We hope you will consider staying with us again in the near future!
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 August 2014 via mobile

Rooms were ok (looks wise), but the fact you feel you have to whisper to prevent your neighbors from being bothered by your voices was horrible! You hear people talking in the halls, slamming doors and everything your neighbors say (AND DO)! Not bad for the price, decent sportsbook, but wont return.

Helpful?
Thank Thomson19
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Flamingo Las Vegas Hotel & Casino

Property: Flamingo Las Vegas Hotel & Casino
Address: 3555 Las Vegas Blvd S, Las Vegas, NV 89109
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Green Hotel in Las Vegas
#48 Spa Hotel in Las Vegas
#60 Casino Hotel in Las Vegas
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Flamingo Las Vegas Hotel & Casino 3.5*
Number of rooms: 3642
Official Description (provided by the hotel):
From the newly designed GO Rooms to a wealth of dining and entertainment choices, Flamingo proves "fabulous is forever." With classic Las Vegas style and flair, it continues to be one of the Strip’s most-visited resort destinations. Outside, guests enjoy acres of waterfalls, winding pools and lush foliage at the Lagoon Pool and Wildlife Habitat. For adults, the GO Pool is the destination for an afternoon of relaxation. Inside, enjoy performances ranging star siblings Donny & Marie to comedians George Wallace and Vinnie Favorito. Afternoon frivolity is found at Nathan Burton’s Comedy Magic while adult fun is staged nightly at X Burlesque, the Topless Review. Diners can enjoy go tropical at Jimmy Buffett’s Margaritaville or simply go all out at the Paradise Garden Buffet. Flamingo is also the home of the world's first Margaritaville Casino, a Parrothead paradise straight out of a Jimmy Buffett album. For those on the go, the new Flamingo Food Court hosts a variety of eateries from the all-American menu at Johnny Rockets to a taste of the Orient at Pan Asian Express. ... more   less 
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Also Known As:
Flamingo Las Vegas Hotel Las Vegas
Flamingo Las Vegas Hotel And Casino
Flamingo Hilton Las Vegas
Las Vegas Flamingo
Flamingo Las Vegas Hotel & Casino

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