We received an offer from MGM Grand back in March on our MLife points. The offer included a "suite upgrade" if available. Of course when we checked in on a Sunday night there weren't any suites available. So we took a King Non-Smoking. The room was very nice, clean, room darkening shades, and comfortable. On our third day there we called housekeeping prior to them cleaning for the day and asked for extra towels. When we arrived back to get cleaned up for the evening plans we didn't get the extra towels. Okay, we are in Vegas and on vacation, we aren't going to let that little thing bug us. The next day we called again...same story..they said they were sorry and they would be sure to get us extra towels. I guess the communication in the housecleaning staff isn't very good because once again we didn't get extra towels.
Overall the hotel was good. Staff is very friendly and they always greet you in the hallways. Plenty of places to eat and the gambling was fun.More