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“Hype vs quality” 3 of 5 bubbles
Review of MGM Grand Hotel and Casino

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MGM Grand Hotel and Casino
Ranked #67 of 264 Hotels in Las Vegas
Certificate of Excellence
Hervey Bay, Australia
Level Contributor
161 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Hype vs quality”
3 of 5 bubbles Reviewed 14 February 2014

Stayed there for a few nights and was really looking forward to it based on reviews and pictures seen.
After the stay, I must admit I was rather disappointed.
The check-in queue, if massive, was ok in fact. Though the welcome from the lady at the counter was far from friendly.
The room was clean, large enough but less fitted than some lower standard ones. Not to mention paying 7$ for 1 liter of water... .
Well, then, moving on, the casino is definitely the central part there and if the staff is eager to help they do not seem very knowledgeable. I was looking for some blackjack tables with specific limits and the staff I asked could not give me a clear answer.
Note that the overall place is open to smoking. Can be a bit of a shock when coming from Europe where it is strictly forbidden to smoke in public places.
I recommend the bar (Whiskey Down) in the casino with quality service, nice drinks and a great atmosphere (if leaving sports TVs aside).
Now, the hotel definitely lacks when it comes to the "fitness room". I went there and apart from a few treadmills, bikes, ... this does really not even look like a gym. And the size of it does not match the size of the hotel at all, even if I assume people rather come to get trashed than do some sport.
And my biggest bug over the stay was the awful amount - and level - of noise. Noise from inside the hotel where people seem not to have a clue how to behave and from outside too. I had a room on 8th floor, facing the main entrance and could just hear every bit of noise at every hour of the day... and night mainly.
Amazingly enough it does seem that even if in Vegas (where people are bound to be noisy) this hotel has not heard of double glazing or proper doors.
I got a discount for it but still had to go through these noisy nights anyway.
In the end, as mentioned, this hotel delivers when it comes to hype but not so much as far as quality is concerned.

  • Stayed January 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Sam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, 15 February 2014
Dear Sam P:

We regret your recent visit to MGM Grand proved unable to meet and exceed expectations. It would seem that while you did enjoy some experiences, such as our new Whiskey Down, you encountered issues with air quality and noise disturbances that hampered your overall experience. We further regret the customer service shortfalls you endured, and that you found our cardio workout room insufficient to your needs. Your feedback is useful as it helps us evaluate and improve upon the overall guest stay. We only hope for the chance to more effectively serve you in the future.

Sincerely,

The Guest Experience Department
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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17,299 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 14 February 2014

This was my first time visting Las Vegas. My boyfriend had been twice before and stayed at the MGM previously.
I had heard only fab things about the place ! My goodness, did it live up to its expectations!!! This was definetely the best choice of hotel. Fantastic location, amazing pools and so much to do inside !!
i was over the moon with our room.. big clean and perfect.
Thanks for an amazing stay! cant wait to return !!

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DanielleWood87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, 15 February 2014
Dear DanielleWood87:

At MGM Grand, our goal is to exceed expectations with every guest who visits us. This means we are dedicated to providing the finest service, amenities, and attractions available. Thank you for sharing your experiences. We value your patronage and look forward to seeing you again the next time you are in town.

Sincerely,

The Guest Experience Department
MGM Grand – Las Vegas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 13 February 2014

MGM is a well oiled machine. Very professional, the staff showed excellent customer service and quick to address any concerns. Very clean....like Disney Land for Adults....and no garbage allowed anywhere!
Nice Grand Queen room with comfy beds and surprisingly quiet. Loved the blackout shades!

Great breakfast and service at Coco's Bakery Restaurant a 5 min. walk across the street of hotel.
Good eats for Cheap!!

Rest of MGM very expensive at the restaurants, but that was to be expected.

Overall great time and very good location to sites and self serve parking. :)

Room Tip: Request a room in the Grand Tower....grand King or Queen....heard the West Wing is not as good.
See more room tips
  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Kevster2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, 15 February 2014
Dear Kevster2014:

With exceptional service and the finest resort amenities available, it is little wonder why MGM Grand is considered the Entertainment Authority. Our goal is to engage, inspire, and entertain our guests. We strive to help every visitor create those truly memorable moments that will make them want to come back, again and again. Thank you for sharing your insights. We hope to serve you again soon.

Sincerely,

The Guest Experience Department
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 13 February 2014 via mobile

My wife and I spent another fantastic 4 days at the MGM Grand in Las Vegas. We were on the 22nd floor and the room was clean. There were no shortage of dining options and easy access to the monorail as well as the rest of the strip. After walking through most of the other Hotels and casinos, the Mgm remains my favourite.

Excellent service all the way through.


Stayed February 2014, travelled as a couple
Helpful?
1 Thank Samad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, 15 February 2014
Dear Samad S:

It is truly gratifying to know how you enjoyed the fabulous dining options, unbeatable service, and beautiful accommodations that make a visit to MGM Grand feel truly exceptional. We strive to impress every guest we serve. We value your comments and your business, and look forward to welcoming you back again in the future.

Sincerely,

The Guest Experience Department
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 13 February 2014

Nice clean rooms with comfy beds (be sure to ask for no smoking unless you are ok that you might get a smoking room) Prepare for a ridiculously long checkin in. Queue's are mostly massive - at any time of the day, not all the desks are manned and the staff are in NO hurry to get the line down. prepare to wait an hour at any time of the day. You can do auto check out so its easy when you leave. Pool area is lovely though not open in the winter months - best to check before travel. Overall, it does what it says on the tin and is a very nice Las Vegas hotel.

Room Tip: see if you can get a free upgrade to a 'stay well' room
See more room tips
  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank oliveoil186361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, 15 February 2014
Dear oliveoil186361:

We appreciate you sharing the details of your recent visit to MGM Grand. Please allow us to extend our multiple apologies for the service delays you encountered at hotel registration. We understand your time is valuable and can assure you the circumstances you endured do not reflect the standards we strive to provide our guests. You can be certain we will address these matters going forward. We are encouraged you found our Grand Pool complex to be pleasant, and that overall, you could recommend MGM Grand. We hope for the chance to serve you again in the future.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 February 2014

Beautiful, clean hotel. Nice rooms, great beds & no gimmics. I've been to Vegas a few times so I didn't need to stay in the pyramid or castle. Hung around the hotel casino most of the time so enjoyed the layout.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kristi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, 15 February 2014
Dear Krisiti O:

There’s no gimmick to having a great time in Las Vegas. With so many fascinating things to experience, a visit to MGM Grand is always a treat! From diverse gaming options to dining and entertainment, it’s easy to make the most out of your stay. We also offer fabulously updated accommodations that are both stylish and luxurious. Thank you for your generous comments. Please hurry back. You don’t want to miss out on any of the fun!

Sincerely,

The Guest Experience Department
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
124 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 12 February 2014

I have stayed at most Hotels on the LV Strip but never at the MGM, our first experience as a very good one. We arrived at peak check in time and a long line awaited us... but no worries the staff expedites the lines and quickly gets you checked in. We had a corner suite and we could not have been happier, lots of space, living room, dinning room and a very large bathroom area. The Housekeeping Staff was wonderful and very hospitable throughout our stay.

  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 22Hoteltraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this review, 15 February 2014
Dear Dalia P:

Our goal is to provide welcoming and timely service, as well as the best resort amenities in Las Vegas. We also offer recently updated accommodations with impressive décor and modern furnishings. Thank you for choosing MGM Grand. We hope you consider us again for your future travel plans.

Sincerely,

The Guest Experience Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about MGM Grand Hotel and Casino

Property: MGM Grand Hotel and Casino
Address: 3799 Las Vegas Boulevard South, Las Vegas, NV 89109-4319
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#29 Casino Hotel in Las Vegas
#29 Spa Hotel in Las Vegas
#30 Luxury Hotel in Las Vegas
#31 Business Hotel in Las Vegas
#32 Family Hotel in Las Vegas
#45 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — MGM Grand Hotel and Casino 4*
Number of rooms: 5034
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Travelbag, Southall Travel, Hotels.com and Booking.com so you can book your MGM Grand Hotel and Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mgm Grand Hotel Las Vegas
Mgm Hotel Las Vegas
Mgm Grand Hotel Casino
Mgm Las Vegas Hotel
Mgm Casino
MGM Grand Hotel And Casino Las Vegas

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