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MGM Grand Hotel and Casino
Ranked #85 of 265 Hotels in Las Vegas
Reviewed 12 May 2014

We used to stay at the MGM and it was becoming run down and party central for 20 year olds. We opted out of MGM for a few years and returned this year. We arrived early and the room wasn't read but the desk staff was very helpful. We had a suite so there wasn't much wiggle room for availability. She gave us room keys so that we could enjoy the pool and called us on our cell when the room was ready. The queen suite was a good size room, 2 beds and a pull out sofa. The bathroom had a stand up shower and a tub with shower as well as 2 sinks. There were 2 tvs and a nice living area, (Not a separate room). The room was clean and serviced well every day. The housekeeping staff were very pleasant and always left additional towels.
The pool area was hopping as usual with the lazy river a huge draw.
Every person that we met working at the MGM was friendly, personable, and helpful. We are back as frequent guests at the MGM Grand. THNAK YOU for the improvements.

  • Stayed: April 2014, travelled with friends
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Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded 14 May 2014

Dear Marilyn S:

While exceptional service has always been a mainstay here at MGM Grand, recent renovations and improvements have produced remarkable enhancements to our facility. New dining establishments, shopping, attractions, as well as updated accommodations, have all proven very popular in helping to create an unmatched feeling of excitement for our guests. Thank you for returning to MGM Grand and for giving us another chance to provide you with an exceptional resort destination experience. We value your patronage and hope to serve you again in the future.

Sincerely,

The Guest Experience Department
MGM Grand – Las Vegas

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11,427 - 11,433 of 19,453 reviews

Reviewed 12 May 2014

Stayed here for four nights and it was superb. When we arrived it was very busy and the queue was very long but all of the check-in desks were manned and they were working as fast as possible.
The lady who checked us in was very polite and courteous and also helped us with booking another room on arrival and right next to each other.
The rooms were exceptional. Spacious and very clean it was a great value for money. Cleaned everyday to a very high standard. The selection of restaurants around the hotel was great and there is something for everyone.
The pool area was good. We unfortunately missed out on Wet Republic as it was our departure day but apart from that was good. The Hakkasan club was unbelievable great service no queues the only thing it was a little pricey....but hey it Vegas so enjoy it.
Overall i thought the MGM was fantastic and will definitely recommend it to friends and family and will stay there again when i return.

  • Stayed: April 2014, travelled with friends
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Thank Liam678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded 14 May 2014

Dear Liam678:

For the quintessential Las Vegas resort destination experience, MGM Grand is the place to visit. We provide the finest in service, amenities, attractions, and accommodations, all at a great value. We are deeply encouraged by your comments regarding our glamorous nightlife and fabulous Grand Pool complex. Thank you for making the most of your time here. We hope you return soon.

Sincerely,

The Guest Experience Department
MGM Grand – Las Vegas

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Reviewed 11 May 2014

My friend reserved 2 rooms at the Las Vegas MGM Grand for Thursday, May 8th 2014. We discovered we were both subsequently erroneously billed as well as overcharged. Upon arrival we each provided our cards to be charged respectively for our own rooms. I subsequently received a $100.00 charge appearing to perhaps represent a deposit? My friend then discovered 2 room charges of unequal amounts totaling more than $600.00 on her account. Upon phoning the MGM my friend was told she would have to wait 2 days... until Monday to speak with their business office. This review will be updated with MGM's business office response tomorrow- Monday the 12th. Stay posted.... I am hopeful their corrective action will be prompt, courteous and ethical!

Stayed: May 2014, travelled with friends
6  Thank Juels1910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

I have never seen such a big hotel in my life!

My husband and I stayed here for 3 nights, we had the basic room, but it felt like we had been upgraded! The standard of the basic room is 5 stars. Big spacious room, views of the strip and a lovely bathroom. I was nervous at first to stay here as I thought the rooms would not be up to standards as how can the hotel manage so many rooms. But they have and its a great hotel and casino. The location is great, a walk away from all the other major hotels.

I loved Vegas and when we return, we will defiantly stay at the MGM.

  • Stayed: March 2014, travelled as a couple
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2  Thank Love2travel898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded 12 May 2014

Dear Love2travel898:

The spacious scale of MGM Grand allows us to offer a remarkable collection of the finest resort amenities and attractions, all in one fabulous resort destination. We also provide a diverse selection of rooms and suites to help our guests feel comfortable and welcome during their time with us. With our convenient location and monorail access, enjoying the Strip is made easy. Thank you for sharing your experiences, and please come visit us again soon.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas

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Reviewed 11 May 2014

Came here with a group of friends to see the Michael Jackson Show. Amazing!!! I still think someone from Cirque De Solei is gonna get seriously hurt!.... LOL . But they are amazing to watch!. The Casino was fantastic, the service was phenomenal! No complaints, only compliments!

  • Stayed: April 2014, travelled on business
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1  Thank Pnakao001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded 12 May 2014

Dear Pnakao001:

A friendly staff and fabulous entertainment help make MGM Grand the premier resort destination here in Las Vegas. We also provide action packed casino gaming and truly wonderful resort amenities. Thank you for your gracious compliments. We appreciate your business and look forward to serving you again.

Sincerely,

The Guest Experience Department
MGM Grand – Las Vegas

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Reviewed 11 May 2014

Everything about this stay is about luxury. While we got a good discount on the room rate, nothing else comes cheap. However everything from valet right through to check our is fine well. Rooms are quiet and roomy service us excellent and access is to an amazing resort.its big a downstairs is like Grand Central Station. So I'd you are looking for a smaller resort MGM might not be for you.

  • Stayed: May 2014, travelled as a couple
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Thank Fwhanau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded 12 May 2014

Dear Fwhanau:

When you stay at MGM Grand, prepare to be amazed. With luxurious accommodations, attentive customer service, and an expansive facility offering the finest resort amenities available, a visit here is sure to be memorable. Thank you staying with us. We look forward to welcoming you back soon.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

From the moment we walked into the lobby I loved this hotel We went on a fight weekend so very busy . The queue for check in was huge but it took no time to be checked in at all. We stayed in the west wing and after reading some negative reviews was pleasantly surprised with the room. It was clean, very comfortable and very quiet. The view was overlooking the airport but I actually liked that, and we not in room much so ok for us.
This hotel has got everything, a shopping mall, food court, a wide variety of restaurants and bars. The casino is huge and the swimming pool area enormous. We loved the lazy river it is a great way to see all the beautiful surroundings. The staff really polite and cannot do enough for you. If you like a gamble sign up to the mlife card where you can collect points for how much you spend, and lose!! We got enough points to have 2 really great meals.
The location of this hotel is great you are on the strip and there is a monorail station joined to the hotel which takes you down the strip .If I ever go to vegas again I would come back to this hotel but after a week in vegas I don't know if my body could take it!

Room Tip: we stayed on 11th floor on west wing and had no complaints
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  • Stayed: May 2014, travelled as a couple
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1  Thank higgins68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded 12 May 2014

Dear higgins68:

Thank you for staying with us, and for offering your generous feedback. Exciting entertainment, unbeatable customer service, and a fabulous array of the best resort amenities and attractions around make MGM Grand a truly outstanding resort destination experience. We also offer our innovative M life program to further enhance the guest stay with rewards, promotions, and VIP treatment. With so many great reasons to visit, many satisfied guests find they never want to go anywhere else. We are truly grateful for your patronage and hope to serve you again in the future.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about MGM Grand Hotel and Casino

Address: 3799 Las Vegas Boulevard South, Las Vegas, NV 89109-4319
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Las Vegas
#35 Spa Hotel in Las Vegas
#37 Luxury Hotel in Las Vegas
#41 Casino Hotel in Las Vegas
#45 Romantic Hotel in Las Vegas
Price Range: £76 - £236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — MGM Grand Hotel and Casino 4*
Number of rooms: 5034
Reservation Options:
TripAdvisor is proud to partner with MGM Resorts International, TravelUp, Expedia, Travel Republic (UK), Southall Travel, LoveHolidays, Odigeo, Booking.com, Agoda, TripOnline SA, Hotels.com, Ebookers, HotelQuickly, 5viajes2012 S.L., Cancelon and getaroom.com so you can book your MGM Grand Hotel and Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mgm Grand Hotel Las Vegas
Mgm Hotel Las Vegas
Mgm Grand Hotel Casino
Mgm Las Vegas Hotel
Mgm Casino
MGM Grand Hotel And Casino Las Vegas

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