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“MGM makes me feel Special!”

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MGM Grand Hotel and Casino
Ranked #81 of 264 Hotels in Las Vegas
Reviewed 16 May 2014

I like to play in High Limits and the customer service there is the best. Everyone from the slot attendants to the cocktail waitress' are very attentive! They remember me and make me feel valued. I have always gotten a very nice room or suite and I love the restaurants there. Everyone at MGM is Nice! They must go to "Nice School" because they are so happy and nice to everyone!

  • Stayed: May 2014, travelled solo
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Thank Patti H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded 17 May 2014

Dear Patti H:

We want everybody to feel special and have a memorable time when they visit MGM Grand. Friendly customer service, pleasant accommodations, and delightful amenities help create experiences out guests will always treasure. Thank you for sharing your insights. We hope to serve you again soon.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas

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10,991 - 10,997 of 19,053 reviews

Reviewed 16 May 2014

Once again we stayed @ MGM Grand and had a great time. The rooms are spacious, cool, and clean. The big draw for us is the pool complex. 5 pools with a lazy river are the best in Las Vegas.
Service was great. Everything under one roof.

  • Stayed: May 2014, travelled with family
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1  Thank Brenda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded 17 May 2014

Dear Brenda A:

We are truly grateful for your return business. Thank you for once again giving us the opportunity to serve you. We are so delighted you found our fabulous Grand Pool complex and collection of diverse resort amenities well suited to your specific travel needs. Your business and your commentary are appreciated. Please hurry back soon.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

After staying in the Sky Suites at Aria many times over the last few years, I was a little hesitant to book a suite at MGM Grand, however, my hostess (who moved from Aria to MGM) assured me that it would be great....and it really was! The 2br suite was huge (appeared to have been recently re-furbished) with everything you need to make a Vegas-style gambling trip something to remember. While I would say that certain aspects of the service were different than at Aria, it was absolutely comparable and sometimes better. I never heard any noise from the hallway or adjacent rooms and for such a large hotel with so much constantly going on, the crowds were not an issue at all! Room service and the restaurants were great....in fact, all the staff were pleasant and helpful...what more can you expect? I think I'll go back!

  • Stayed: April 2014, travelled with friends
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Thank reel76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded 17 May 2014

Dear reel76:

The in-room experience of our recently renovated rooms and suites is sure to make for an outstanding visit. We also boast a truly impressive collection of dining options, as well as attentive and friendly customer service. Thank you for giving us the chance to impress you. We look forward to welcoming you back soon.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas

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Reviewed 16 May 2014 via mobile

Admitting up front that I am not a fan of Vegas. But I have been coming to the MGM for the past few years for business conferences. I highly recommend this hotel. Clean, lots of entertainment option beside the casino, great pool, and lots of food options. And Btw they have a casino.

Stayed: May 2014, travelled on business
Thank ditore01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded 17 May 2014

Dear ditore01:

Not everybody finds the frenetic gaming action and nonstop spectacle of Las Vegas so appealing when considering a resort destination. That is why at MGM Grand, we strive to provide a wide selection of entertainment options, from the glamorous energy of our casinos and nightlife, to the more subtle allure of our fine dining, to the mellow atmosphere of our Grand Pool complex. Our goal is to satisfy the preferences of all our guests, no matter what they may be. Thank you for sharing your comments. We hope to serve you again soon.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

This hotel has everything that you want on your trip to Vegas, I stayed for 4 Nights, and on the last night I was still finding different routes and shops/Food/Monorail as this is a BIG hotel. The Pool area was clean and lovely. I stayed on the 18th Floor which had a great view Statue of liberty from New York New York. We went to see the show KA Cirque du Soleil in the hotel which was amazing.
The room was clean and we had maid service everyday that was great.
The internet wifi we had with no problem, however the resort charge I do not think is fair as the amount of Wifi that we used this did not cover the cost.
We went to the concierge booth located not far from the Lobby and Cynthia was amazing, she sorted out a helicopter ride to Grande Canyon and the Tickets for the show, She was honest about the seats and infact we went for cheaper tickets and this personally gave us a great view. Row EE.
All in all an Amazing visit.

Thank you MGM for making this trip special.

Room Tip: We went for 2 Queens, If you had a group of 4 Friends and do not mind sharing the beds are a great s...
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  • Stayed: May 2014, travelled with friends
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Thank Laura T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded 17 May 2014

Dear Laura T:

You deserve to have an amazing time when you stay here at MGM Grand. We are glad you found our fabulous service and spectacular entertainment so exciting. Our facility really is a sight to behold, with all manner of delightful attractions and amenities to enjoy. Thank you for sharing your insights, and please come visit again soon.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

We just returned from a 4 day getaway to Las Vegas. We stayed at MGM Grand this time to give it a try. Check in was fast and smooth since we are a Platinum member, the room was beautiful, view was ok. Housekeeping is super at this hotel. Rooms were very clean and each day the maids did a super job. The pool area, 3 pools and a rolling river, were clean and very nice. The hotel and casino is huge they have several very nice restaurants and shopping areas. We noticed the casino is not as noisy as most of the others on the strip plus you don’t smell smoke walking through any of the areas. The metro rail starts at MGM and goes up most of the strip so that was really convenient.

Room Tip: Ask for a view of strip. We were sort of in back so not much of a view.
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  • Stayed: May 2014, travelled as a couple
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Thank Carla Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded 17 May 2014

Dear Carla Z:

Thank you for giving MGM Grand a chance to make your recent visit to Las Vegas so memorable. We appreciate your business. As an M life Platinum member you are well aware of the fabulous benefits and special treatment you receive for being a part of our innovative rewards program. We are truly grateful for the chance to impress you with our dedicated service, spacious facility, and convenient Strip location. Your insights and business are important to us, and we look forward to serving you in the future.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

Stayed in a 'grand tower' 'suite' couldn't really call it a suite, more of a room. Outdated, cheap furnishings such as these awful black silky cushions, broken fittings etc. Bathroom was naff. Smallest bath ever that also felt like you were lying on gravel haha! To be fair it was really cheap about 250gbp for 4 nights excluding the resort fee- which, by the way the wifi never worked in our room (was told a technician would be up to look at it but never happened) Very noisy with other guests, bit of a chavvy feel to it with a massive conference of people to do with some skincare products who literally overrun everywhere and were loud and obnoxious. Also attracts alot of stag/hen parties (batchelor/batchelorette parties) felt more like magaluf at times lol. Did like the pools though. Much better places to stay in vegas...wont be returning here.

  • Stayed: May 2014, travelled as a couple
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Thank totallylovelasvegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGMGuestExperience, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded 17 May 2014

Dear totallylovelasvegas:

We regret your recent visit to MGM Grand proved unable to exceed your expectations. We apologize for the in-room internet connectivity shortfalls you encountered, as well as the difficulties you experienced with other guests. We are also disheartened to know you found your accommodations unsatisfactory. It is encouraging that you found our Grand Pool complex pleasant, however. We value your patronage, and hope for the chance to better serve you moving forward.

Sincerely,


The Guest Experience Department
MGM Grand – Las Vegas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about MGM Grand Hotel and Casino

Address: 3799 Las Vegas Boulevard South, Las Vegas, NV 89109-4319
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Las Vegas
#33 Spa Hotel in Las Vegas
#36 Luxury Hotel in Las Vegas
#38 Casino Hotel in Las Vegas
#45 Romantic Hotel in Las Vegas
Price Range: £81 - £251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — MGM Grand Hotel and Casino 4*
Number of rooms: 5034
Reservation Options:
TripAdvisor is proud to partner with MGM Resorts International, Booking.com, Travel Republic (UK), Southall Travel, Odigeo, Expedia, Agoda, TripOnline SA, Hotels.com, Ebookers, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your MGM Grand Hotel and Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mgm Grand Hotel Las Vegas
Mgm Hotel Las Vegas
Mgm Grand Hotel Casino
Mgm Las Vegas Hotel
Mgm Casino
MGM Grand Hotel And Casino Las Vegas

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