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“Disappointing”

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New York - New York Hotel and Casino
Ranked #52 of 264 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersGold level
Reviewed 13 February 2014

I've been pestering my husband for years to stay at New York, New York casino in Las Vegas. Everything seemed great until we discovered our room was next to the roller coaster and could hear people screaming on the coaster late at night. We shrugged it off and thought it still was a nice room. The next morning we awoke to NO hot water so we had to take cold showers....BURRR...We're from Minnesota and are used to the cold but this was a bit challenging. The last night of our stay, we were awoken to banging in the walls. I called the front desk and they said, "They would send someone to our room." Called 15 minutes later and was told the same thing. Called a third time and was informed they were working on the problem. As I was talking with the front desk they put me on hold and came back on the line to inform me they had fixed the problem. I said, "Thank you." Five minutes later we heard hammering noises so I called the front desk again and apparently the banging and hammering noises we heard affected 8 floors of our tower. They finally fixed the problem an hour later around 2:30am. I asked to speak to the manager and she was generous and waived the resort fees, but would I recommend staying at New York, New York? It depends If we could stay away from the roller coaster and If we could get a room on a higher floor...noise free!!

Room Tip: Stay in a different tower on a higher floor.
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  • Stayed: February 2014, travelled as a couple
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4  Thank davethecruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 14 February 2014

Dear davethecruiser,

We deeply regret the construction noise and water temperature issues encountered during your stay. Both incidents must have been frustrating to endure, and we completely empathize. Hopefully, you’ll allow us to host you again in the future, so we can provide you with the quality resort experience you truly deserve.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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8,388 - 8,394 of 17,039 reviews

Reviewed 12 February 2014 via mobile

I did a ton of research before booking. I wanted something under $150/night in a good location that had a fun theme, Las Vegas vibe, and clean, quiet, comfortable, smoke-free rooms. I'm happy to say New York New York delivered on all of these. The casino is one of the more jovial casinos on the strip. The fake New York street is charming and fun. The food options are very good - we ate nice breakfasts in Americana and the Chin Chin buffet, and a pleasant dinner in the Italian place. We went to see Zumanity show in the hotel. All very convenient. The rooms we had were the cheapest ones. Decorated in 1930s New York style, they weren't Las Vegas glitz; they were understated, elegant, sparkling clean, comfortable, and very quiet, despite the roller coaster whizzing past the windows. Also convenient is the free tram to Mandalay Bay and walkway to MGM and Excalibur. It's not the Venetian or the Bellagio. I might have wished for a lobby area rather than stepping straight into the casino from every angle. But it's a great choice if you have the same parameters as I did! I would choose the same again if I went back in time.

  • Stayed: February 2014
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5  Thank ms_scotsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 13 February 2014

Dear ms_scotsgirl,

New York-New York has become a popular travel destination for those looking for unsurpassed services and amenities at extraordinary value. From our well maintained accommodations, to the warm smiles that greet you around every corner, New York-New York stands at the forefront of quality resort experiences. It was our absolute pleasure to serve you during your stay. Please, come back and see us again soon!

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

This was my second time staying at New York New York and I must say this hotel has so much there is really no reason to leave. They have plenty if restaurants to choose from and have great bars I will defenetly come back

  • Stayed: February 2014, travelled as a couple
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4  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 12 February 2014

Dear David M,

We couldn’t have said it better ourselves! Whether you visit us for our exquisite service or wide assortment of dining options, we promise you won’t be disappointed. Thank you for selecting New York-New York as your travel destination, and please come see us again soon.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

NYNY is at a great location on the Strip, and its size is not too overwhelming, making it very accessible. Staff is always friendly, helpful and efficient. Good dining options and variety of casino games.

Room Tip: If you have a view of the roller coaster it means you will hear the screams of the riders. Just stay...
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  • Stayed: February 2014, travelled with family
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3  Thank tpjt1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 12 February 2014

Dear tpjt1962,

From our convenient location, to the warm smiles that greet you from our property staff, New York-New York provides a memorable resort experience for our guests. We appreciate the kind words and patronage. Please come see us again soon!

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014 via mobile

Great hotel, great location. Great bed and great atmosphere. We booked through an operator and got a very good rate. Very good experience here and going on the rollcollaster is a must. A lot of food choices but felt the pubs in the hotel are very expensive but great fun!! Would defo stay here again if I came back!

Stayed: February 2014, travelled as a couple
2  Thank Rexy86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 12 February 2014

Dear Rexy86,

Thank you so much for the great review! Our competitive room rates and unique property amenities are just some of the reasons numerous visitors select New York-New York as their preferred travel destination. We look forward to hosting you again in the near future.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

the hotel was nice, lots of dining choices, many more than bellagio. easy to access excalibur and mom by walkway. casino was less smoky than many others we visited. it was easier to navigate than I had been led to believe. check in was easy, we did not ask for any upgrades. internet service was terrible but it was kind of nice to ignore it. was able to get my mail on my phone.

Room Tip: we had a madison avenue deluxe it was spacious and clean. nothing extraordinary
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  • Stayed: February 2014, travelled as a couple
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1  Thank nylindajohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 12 February 2014

Dear nylindajohn,

Although we regret the internet connectivity issues encountered, we are thrilled to know you enjoyed so many other aspects of your stay. Our convenient location and host of dining choices make New York-New York a clear favorite among Las Vegas newcomers and seasoned travelers alike. Please come back and see us again soon.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

We stayed here for two nights last week... had a standard king size Park Avenue room overlooking the strip - facing the roller coaster, Mandalay Bay and MGM area. The room was ok... nothing spectacular like the other casino hotels on the strip. I've stayed at several hotels on the strip and I would give this hotel a 3.5 star, not a 4 star like the others. The casino downstairs itself was great, smelled fresh - not like stale smoke like the other older resorts.. and the room itself was modern and stylish. But it seemed old, and the bathroom was so dark and dingy that it appeared dirty, I had to wear flip flops in the shower. We really appreciated the black out curtains though and the safe in the room. If we come back here, we will stay in a nicer room I think... maybe the suites or in another tower are in better condition? Either way, the staff was very nice, thank you

  • Stayed: February 2014, travelled as a couple
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1  Thank jmlw7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 12 February 2014

Dear jmlw7,

It is disappointing to learn that your assigned Park Avenue room failed to exceed all expectations. We want our guests to experience unsurpassed service and luxury throughout their stay. Based upon your comments, we weren’t entirely successful in this pursuit. We appreciate your observations, and would consider it a privilege to host you again in the near future.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New York - New York Hotel and Casino

Address: 3790 Las Vegas Boulevard South, Las Vegas, NV 89109-4338
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Las Vegas
#22 Casino Hotel in Las Vegas
#25 Spa Hotel in Las Vegas
#25 Family Hotel in Las Vegas
#27 Luxury Hotel in Las Vegas
#35 Romantic Hotel in Las Vegas
#42 Business Hotel in Las Vegas
Price Range: £74 - £261 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New York - New York Hotel and Casino 4*
Number of rooms: 2024
Reservation Options:
TripAdvisor is proud to partner with MGM Resorts International, Expedia, TravelUp, Travel Republic (UK), Prestigia, Booking.com, Southall Travel, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, 5viajes2012 S.L., HotelQuickly, getaroom.com and Cancelon so you can book your New York - New York Hotel and Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
New York - New York Hotel Las Vegas
New York Resort
New York Las Vegas
New York New York Las Vegas
Ny Casino
New York Hotel Las Vegas
New York - New York Hotel And Casino Las Vegas

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