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“Great value for money”

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New York - New York Hotel and Casino
Ranked #54 of 264 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersGold level
Reviewed 15 February 2014

When you go, you expect a deal, for under $50us a night this hotel was excellent. Service amazing, room was massive and even go an upgrade when we asked. I know there are newer hotels, but value for money can't go past.

Stayed: April 2013, travelled as a couple
2  Thank matt094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 18 February 2014

Dear matt094,

New York-New York offers an incredible resort experience at spectacular value. Thank you for allowing us to serve you, and please come see us again soon.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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8,312 - 8,318 of 16,957 reviews

Reviewed 15 February 2014

just returned from LasVegas where I had the good fortune of attending the builders convention. While in Vegas I stayed at the New York New York Hotel and Casino. The rooms while not overly done up they were very clean and the staff very attentive to my needs.

  • Stayed: February 2014, travelled on business
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1  Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 18 February 2014

Dear Peter G,

We’re always happy to welcome back our builder conventioneers! We appreciate your patronage, and are pleased to know our staff provided you with exceptional service.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2014

Left my wallet in a cab and hotel staff were very helpful. They checked the cameras and helped me to call EVERY cab company in Vegas. Long story short, I got my wallet back! Housekeeping and room service (which I ordered 3 times) were also very accommodating and friendly. Lots to do for entertainment in the hotel, and dining was reasonably priced. I love the location's proximity to everything, and with the price, it can't be beat!

Room Tip: Ask for a room close to elevators and away from rollercoaster noise. It's a free and much apprec...
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  • Stayed: February 2014, travelled solo
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1  Thank Tia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 18 February 2014

Dear Tia K,

Our staff understands that with so many distractions in Las Vegas, personal belongings sometimes get misplaced. We were pleased to assist you in recovering your wallet, and hope you’ll consider staying with us again in the near future.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2014

New York- New York is a top not resort/ casino. Very clean and easily accessible. Tons of nice places to eat. And the feel of the casino is just excellent. Employees are very courteous and genuine. Will stay here for many years to come!

Room Tip: Rooms are top notch!
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  • Stayed: February 2014, travelled as a couple
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2  Thank Jason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 18 February 2014

Dear Jason B,

When you visit New York-New York, we consider you a part of our family. From our multiple culinary options, to our commitment to superior service, a stay with us is hard to beat. Likewise, we look forward to hosting you for many years to come!

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2014

Having stayed here previously with great experiences I booked a room for our anniversary. At arrival there was quite the line with only 3 employee's working. I found this strange because it was the first hour of check-in. After finally getting checked in we get to the room and my wife started to take a shower so we could go out for the evening. About 5 minutes into the shower the water stops. I call down to the front desk to find out what was going on since my wife was covered in soap. The front desk person was extremely rude for no reason telling me that it's a big hotel and things go wrong.

I explained that I was just trying to get an estimate on time so my wife could finish her shower. The front desk finally agrees to bring a couple bottles of water so she can at least get the soap off. 45 minutes later we finally get a knock on the door and was handed 2 8oz bottles of water. They said that's all they can give and we'd have to make it work.

Also hotel is located in the sightseeing helicopter flight path resulting in a flyby every 5 minutes or so and the windows are not very sound proof.

I understand that things break down from time to time but the bad customer service is unacceptable. Will not be staying at NYNY again.

  • Stayed: October 2013, travelled as a couple
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8  Thank Lex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 18 February 2014

Dear Lex C,

We apologize for any delays encountered during the check-in process. We also regret the unanticipated water outage issue, and subsequent manner in which certain staff members responded to your concerns. These shortfalls are completely unacceptable, and will be investigated further for quality control. We implore you to consider returning to New York-New York in the future, so we may provide you with an improved resort experience.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2014

Decided to stay here after walking through the last time I had gone to Vegas. Loved the atmosphere! We stayed in a spa suite on the 32nd floor of the Empire. The room was beautiful and spacious. All of the staff were very friendly and helpful to my husband and I. Everything was worth the price from the room to Zumanity. Will definitely be back!

  • Stayed: February 2014, travelled as a couple
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Thank Grace A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 18 February 2014

Dear Grace A,

We’re glad we could entice you to return! From our comfortable accommodations, to the attentive service found throughout our property, New York-New York provides fun filled memories to last a lifetime. Thank you for making us your travel destination of choice.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2014

We we're checked in really quickly, and our room was huge! It was clean and well kept. The only thing we did find was that the last occupant had spent a fortune in a Nike store, as the empty shoe boxes were still in the wardrobe!

The hotel is a fantastic place to stay, and has a massive variety of bars, shops & restaurants throughout. All of the staff we found to be very friendly and helpful, and genuinely meant it. We certainly felt very welcome.

Like everything in Vegas, it was loud and bright, and nothing was free, but it's exactly what we expected when we booked up. There is a resort fee to pay when you check out, but again, it wasn't unexpected, as we'd done our research. The food and drink prices at the different places were reasonable, and in-keeping with what you'd expect to pay at other establishments (don't forget to add the tip!), and the quality of food was also good.

The roller coaster at the hotel is certainly an experience, and we'd most definitely recommend it!

We're not sure how well suited Vegas is for families with young children, but as an adult couple, this place was amazing. We thought it would be a once in a lifetime visit, but how wrong we were! We've already started saving to go back.

All in all, we thoroughly enjoyed our trip to Las Vegas, and in particular at New York New York. We hope to visit again!

Stayed: January 2014, travelled as a couple
2  Thank Ray C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 18 February 2014

Dear Ray C,

We appreciate your gracious comments, and are thrilled to know your stay at New York-New York exceeded all expectations. Our staff is dedicated to providing the kinds of unsurpassed services and amenities that turn first time visitors into repeat guests. We were grateful for the opportunity to host you.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New York - New York Hotel and Casino

Address: 3790 Las Vegas Boulevard South, Las Vegas, NV 89109-4338
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Las Vegas
#23 Casino Hotel in Las Vegas
#25 Family Hotel in Las Vegas
#26 Spa Hotel in Las Vegas
#27 Luxury Hotel in Las Vegas
#35 Romantic Hotel in Las Vegas
#42 Business Hotel in Las Vegas
Price Range: £64 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New York - New York Hotel and Casino 4*
Number of rooms: 2024
Reservation Options:
TripAdvisor is proud to partner with MGM Resorts International, Southall Travel, Booking.com, Travel Republic (UK), TravelUp, Prestigia, Expedia, TripOnline SA, Hotels.com, Evoline ltd, Ebookers, HotelsClick, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your New York - New York Hotel and Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
New York - New York Hotel Las Vegas
New York Resort
New York Las Vegas
New York New York Las Vegas
Ny Casino
New York Hotel Las Vegas
New York - New York Hotel And Casino Las Vegas

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