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“Will Not Stay Here Again”

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New York - New York Hotel and Casino
Ranked #49 of 262 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersGold level
Victoria, Canada
Level 5 Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Will Not Stay Here Again”
Reviewed 10 June 2014

Room was clean upon arrival but quite small and lacked basic conveniences. No coffee maker, fridge. Cleaning was erratic and our room was often not cleaned until 2-3 pm. The maid did a poor job and seemed to be overworked—when the room was finally cleaned basic considerations were not met. For example, the room was obviously not vacuumed.
Hotel charges a $20 convenience fee, although I’m not exactly sure what this gets you. You are provided with ~15 TV channels, and some mediocre internet (which you can gladly improve for another fee)
New York New York does have a nice gym for a hotel, and when I went there in late morning it wasn’t too crowded. Pool is ok but quite small for the number of guests staying here.
Absolutely nowhere to sit without a slot machine present in front of you unless you go over to food area. Hotel had booked a shuttle to the airport for us so we had a couple hours to wait. At this point we had done a lot of walking and Vegas activities, so we were exhausted and wanted to just sit and relax until it was time to leave. We sat down in a couple of chairs, which turned out to be “VIP only”, so we were told to move. Then we went and sat down near the entrance to the pool and were again told to move for no reason. I realize this place doesn’t want people loitering in the lobby, but paying guests should be respected. On top of this the airport shuttle that we booked at the hotel never showed up. Will be trying somewhere else for next Vegas trip.

Room Tip: Don't stay near the roller coaster.
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  • Stayed May 2014, travelled with friends
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Helpful?
1 Thank Luke R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this review, 10 June 2014
Dear AgentRoblesky,

It’s unfortunate that your time on property failed to satisfy on multiple levels. We take feedback of this nature very seriously, as it allows our staff to accurately gauge their performance, and find better ways to create a superior resort experience. Thanks for sharing your concerns on TripAdvisor. We will make every effort to improve your view of our property through the tireless pursuit of self-improvement.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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16,390 reviews from our community

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Rating summary
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English first
Oxnard, California
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 June 2014

Upon arriving, we were given a regular room in the century tower. The room felt SO small! We had to zig zag so much just to get to our room which was at the very end of the hallway. After hearing helicopters fly by every 2 mins, we decided to go back down and change rooms. We upgraded to the madison ave room which was only about 50 dollars more. It was right next to the elevator which was a plus for me.
Now the madison ave room was SPACIOUS. The bathroom had his and hers sinks which is always a plus :) And the toilet/shower were separate so I was able to get ready while the bf was able to take a shower/go to the bathroom. Our view from this room was wonderful. We were able to see the MGM grand and the excalibur. To our surprise, we had windows hidden behind some curtains on another wall so we could see a little bit more of the strip. If its within your budget, I would recommend upgrading to this room.
The casino has plenty of gaming machine options and a lot of tables along with a small sportsbook area.
We booked this hotel with a 35 dollar food and drink credit so we used it at the sporting house bar & grill. This is a great place to get your grub on AND watch sports. Each table has an individual tv screen.

NY NY has plenty of options when it comes to stores, food, and entertainment. I didn't ride their ride because I'm not a roller coaster person but if you're able to get a coupon for it, it looks like fun. I also wanted to visit the coyote ugly bar but I didn't get a chance.

I had a lot of fun staying at this hotel. Very close by to a lot of Casinos but it is towards the end of the strip. I'd recommend catching the tram at MGM if you want to get to the other side of the strip or just take the taxi. Definitely would love to stay here again.

Room Tip: Madison Ave was a good room
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  • Stayed March 2014, travelled as a couple
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Helpful?
2 Thank LBtravel32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ardee, Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 June 2014

good location, right on the strip, casino and restaurant's very cold at night and day with air conditioning (bring a cardigan a must) not for the sun worshipers, sun only at pool from 12noon until 5pm, house staff excellent, rooms cleaned daily, show on in hotel, zumanity just ok and costly, lots to do in vegas, would recommend this hotel as a very good base...

  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank orlaclarke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BYESVILLE, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 June 2014

Great views out my window, and large varity of places to eat, very clean clean rooms, easy check ins and check out. Staff very helful if you have any questions. free business center to print boarding passes. Easy eary check ins to hold your luggage and easy taxi acess.

  • Stayed June 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Sandy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honolulu, Hawaii
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2014

Booked a bday trip to vegas and stayed at the New York New York. I can't imagine staying anywhere else. From Reservations to Check Out it was a dream. The room was fabulous with awesome in room dining services at all hours and friendly fun staff to assist me with anything I needed to make my stay feel like home.

Room Tip: I stayed in the Spa Suite, It was definitely a treat to walk around all day and then come back to th...
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  • Stayed June 2014, travelled as a couple
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Helpful?
2 Thank Brandee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corona, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

New York new was absolutely fabulous in helping me with arrangements for our large group from assisting with the hotel reservations to making reservations for the dinner the night before the ceremony. The room was great and we really enjoyed the spa. We stay at New York New York again and recommend it for events.

Room Tip: Get the room with the spa it was a great way to relax bag the room was still spacious.
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  • Stayed June 2014, travelled with friends
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Helpful?
1 Thank 505carriea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atascadero
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

Great all around resort. Nothing flashy, but very functional. Friendly staff and overall vibe. I will definitely be back. Good dining options. Gaming area was very bright and open. Good looking cocktail servers. Friendly Pit bosses make it better when loosing, lol!!

Room Tip: Jacuzzi was amazing!!!
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  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank Brad D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New York - New York Hotel and Casino

Property: New York - New York Hotel and Casino
Address: 3790 Las Vegas Boulevard South, Las Vegas, NV 89109-4338
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Las Vegas
#20 Casino Hotel in Las Vegas
#24 Luxury Hotel in Las Vegas
#25 Spa Hotel in Las Vegas
#31 Family Hotel in Las Vegas
#35 Romantic Hotel in Las Vegas
#42 Business Hotel in Las Vegas
Price Range (Based on Average Rates): £
Hotel Class:4 star — New York - New York Hotel and Casino 4*
Number of rooms: 2024
Reservation Options:
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Also Known As:
New York - New York Hotel Las Vegas
New York Resort
New York Las Vegas
New York New York Las Vegas
Ny Casino
New York Hotel Las Vegas
New York - New York Hotel And Casino Las Vegas

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