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New York - New York Hotel and Casino
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Reviews (17,906)
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Reviewed 9 July 2014

We are currently here at New York New York for an 8 night stay. Check in was fast and the gentlemen who helped us was very patient and kind while we made up our mind regarding a suite versus regular room. We opted for a regular room due to cost. The first night our room had a strange odor that almost smelled musty and the shower head was horrible - only a few streams of water came out. We called the front desk the following morning and were moved to a great room. We come to Vegas about 3 times a year so a view of the strip is not important to me. We had a view of the mountains and the first hill of the roller coaster. The second room had a little more square footage and the shower was great. The beds are very comfy -- like sleeping on a big cloud each night. We love the casino and the restaurants are great. We have stayed here once before and had a so so room - this time I knew which tower I wanted to be in and the type of room. The only complaint I could have would be the internet. Wifi connection is horrible in the rooms but are we really here to use the internet? I can deal with slow Wifi because I am in Vegas and on vacation. Chin Chin's restaurant has great food and service. That bathrooms are a little dated but they have all the necessities. We normally stay at MGM in a one bedroom suite but end up spending all of our casino time at NYNY. The atmosphere is great and there are many bars to pick from that cater to different crowds. The parking garage is a very short walk to the hotel - not like MGM where you walk and walk and walk. Highly recommend to anyone looking for a great hotel, convenient to everything, with a decent price for a clean comfy room.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank dawnpaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 10 July 2014

Dear dawnpaco,

Thank you for making New York-New York the site of your current eight night stay in Las Vegas. Please don't hesitate to contact us should you need anything!

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

My boyfriend and I stayed at the NYNY hotel and casino for our 10 year anniversary. This was actually our first trip to Vegas! Our check-in was super easy. The wait was only about 15 minutes. They had a room available for us early, but we had to pay $22 extra to check-in early. We ate at the Italian restaurant every morning. Great food. Great service. They even offered us 2 for 1 since we were staying at the NYNY. We also ate at Nine Fine irishmans. Great food. Smaller menu. We drank at the Center Bar and Vince was very nice to us. Our room was very nice and seemed to be updated. We had a view of the roller coaster, but never had any noise issues. The only dissapointments I had was, we were told the Business Center was included in our stay and we could use it to print off our boarding passes. This is true but there are additional fees to do this which they did not tell us about. I believe the fees were $5 for 5 minutes of internet use and $2 per sheet that was printed. I think the guests should be able to use this ammenity at no extra cost. Second, we were not told about Mlife until Saturday night and we were leaviong Sunday at 5am. I wish we knew about this rewards program at check-in so we could have been accumulating points our entire stay. We stayed and gambled at this Casino and will definitly be returning next year.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank sonda e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 10 July 2014

Dear sonda e,

We were honored to serve as the backdrop for your milestone anniversary, as well as your introduction to Las Vegas! At New York-New York, our staff does everything possible to ensure the total satisfaction of our guests, while incredible dining options like Nine Fine Irishmen and Il Fornaio offer mouthwatering menus and impeccable service. Although we regret any communication shortfalls encountered regarding Mlife membership, we're delighted to know everything else was fantastic. We'll see you next year!

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

We stayed for 3 nights. Arrived by taxi from airport, dropped off right outside hotel doors. walked into hotel but were no clear signs where to go to check in, it was casino for as far as the eye could see, it was a bit overwhelming really after a long flight. We had to queue to check in, Staff were so-so, didn't really go out of their way to explain what was on offer in the hotel , we just had to figure things out for ourselves over the days. it is a huge place, a city of its own (as are all the casinos). Perhaps the staff could spend a few minutes orientating their guests to the hotel and what it offers. The rooms were ok, good views of LV, especially at night. But the bathroom looked a bit tired, There was no fridge in the room,I would have thought that with the revenue that they generate the rooms could be better. This hotel is down one end of the strip, so to walk to other casinos that are at the opposite end takes ages in the heat, (bring comfortable shoes, you will walk heaps in LV). All in all our stay was ok, LV was incredible , absolutely loved it, but to be honest would stay mid way down the strip next time, smack bang in the middle is best.

Room Tip: Stay in higher rooms, better view
  • Stayed: June 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Moose36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 9 July 2014

Dear Moose36,

We appreciate you sharing observations regarding both the check-in process and your room décor, and will relay your suggestions to the appropriate staff regarding their performance. We value your patronage, and hope you'll consider a return visit to New York-New York the next time you're in town.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

The room was very nice. The bed and pillows were so comfortable. The casino had all my favorite slots. The variety of places to eat was great. 24-hour Starbucks was awesome! We had a great stay; no complaints at all.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 9 July 2014

Dear Dawn M,

It's always nice to hear back from another satisfied guest of the Big Apple! With our comfortable accommodations, incredible restaurants like America and Chin Chin Café, plus today's hottest slots and table games on our sprawling casino floor, nothing beats a stay at New York-New York. Please feel free to return again at any time!

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

Very nice place to stay and gamble and dine . We checked in with m-life in less then ten mins and valet parking was free. Stayed in room on 27th floor think room was 2954 and was Marquis Suite , room had a safe and fridge and alot of space plus hot tub.

Room Tip: Go thru m-life the check in was less 10 mins and awesome upgrade
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Beau H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 9 July 2014

Dear Beau H,

It's wonderful to know your Mlife membership positively impacted your recent stay at New York-New York! With its numerous incentives and benefits, our Mlife program rewards you each time you stay and play in any one of our MGM Resorts properties. Thanks for the great feedback. We can't wait to see you again!

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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