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“Very disappointing ”

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New York - New York Hotel and Casino
Ranked #53 of 264 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersGold level
Reviewed 16 August 2014 via mobile

Stayed at the New York New York for three nights. When we arrived and went to get checked in, the woman said that our room was not ready for another few hours and asked us to upgrade for so much extra a night, after us saying no to an upgrade, our room was suddenly ready...
Once we got up to our room there was a smell of cannabis in the room. Not constant however.
After house keeping had been, we popped back to the room to find the bed sheets were dirty...
The wifi was extremely slow and failed to load emails.
The pool area was nice however it was in a bad location as the sun went down behind the car park in the early afternoon. The pool wasn't very deep either, only 4 and half feet.
Wouldn't recommend and wouldn't stay again.

Stayed: August 2014
4  Thank betsyo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 21 August 2014

Dear Betseyo99:

Thank you for making us aware of the disappointments experienced during your recent three night visit. Rest assured your comments will be forwarded to the appropriate department heads for improvement opportunities. Please accept our sincere apologies for the service challenges encountered. The entire team at New York-New York is dedicated to providing you with a better stay in the future.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

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7,242 - 7,248 of 16,942 reviews

Reviewed 16 August 2014 via mobile

My boyfriend and I came to vegas from the UK on a special holiday as we normally stay in Europe so to us we paid a lot more money than usual so we had very high expectations! We certainly were not let down by vegas or the hotel, words cannot describe how we felt when we first saw the hotel...it was amazinggggg!

But then as we checked in we were checked in by a member of staff that wasn't very helpful or welcoming...he didn't offer us a chance to pay for an upgrade (which we would have done as we had researched the spa suites) he gave us our key cards and that was it....no real welcome to the hotel from any members of staff for the entire week...and checkout was electronic so no Thankyou for staying either.


The room was also a bit of a let down after seeing how fancy the rest of the hotel was...I mean it was fine, it just wasn't very special and like I say we'd paid a lot so we had higher standard than normal!

Loved Vegas though!

Stayed: May 2014, travelled as a couple
3  Thank Kate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 21 August 2014

Dear Kate:

Providing an exceptional experience for our guests is a top priority at New York-New York. We deeply apologize for falling short of this expectation.

We are honored that you chose us to host your special occasion. and regret not expressing our gratitude more openly. We hope you return for the positive feeling you experienced seeing the hotel for the first time, and stay for the outstanding customer service our staff is so passionate about showing our guests.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

If you are looking for an affordable clean and modern place to stay this is the place. This hotel is suitable for all. The pool is not big. The area is great because you have many things in walking distance. Would recommend to anyone looking for a clean but affordable place to stay.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank CANAYA8921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 21 August 2014

Dear CANAYA8921:

Thanks for your positive recommendation. New York-New York is devoted to keeping our offerings clean, affordable and relevant. Be sure to stay tuned for more exciting changes taking place at The Big Apple!

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
GuestServices@nynyvegas.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014 via mobile

Got a great deal on this hotel with no resort fees. Even got "upgraded" on check in. Although I suspect it was more a visual upgrade. The rooms were large and comfortable. Had a nice view from room as we were on a high floor. Good amenities in hotel for food/coffee. Great base to explore Vegas! Would stay again!

Stayed: January 2014, travelled with friends
1  Thank Nursetraveller10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2014

Did not stay here but played here in July during the World Series of poker and to see all the 6:5 blackjack tables it was embarrassing. People do not come here if your a gambler because unless the Nevada gaming commission does something to stop MGM resorts from called 6:5 games blackjack which there not I think management is going to have the same affect like Atlantic city and these casinos will all close one by one, I used to love New York New York but now it's a shame what has happened here , I'm done with all MGM properties but I don't think they care because anyone that knows how to run a buisness would not lose all there customers to downtown casinos because that's what's happening here , there are tons of 3:2 blackjack on Fremont so that's where me play and stay now , bye MGM

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank buffaloboy44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2014 via mobile

The hotel is of unique design from outside for New York city, and statue of liberty. Also it is very famous with its roller coaster that goes around the hotel.

The rooms are of Good size and clean, but they are missing basic items that you find in 2stars hotel like the fridge and coffee maker.

Check in and check out was easy and simple.

The hotel overall is nice but is must get renovation as it is getting old

Stayed: August 2014, travelled with friends
1  Thank Mohamed Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2014

This was my first trip to Vegas and I would definitely stay here again if I return. We upgraded to a room with a view of the strip, which was very clean and spacious. The only downside to the room was the lack of a fridge/mini-bar, though there is an ice machine on each floor and room service is reasonable.

All of the staff in the hotel were very helpful, especially Stephanie (concierge) who booked us on a Grand Canyon trip.

There is plenty to do in the casino area as well, with a number of bars & restaurants and Zumanity, you could easily spend a couple of days just in the hotel.

The pool area is nice and clean, though it's not the biggest so it can get busy and the drinks are the pool bar are quite pricey.


Overall a very good stay and I would definitely recommend.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Liam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New York - New York Hotel and Casino

Address: 3790 Las Vegas Boulevard South, Las Vegas, NV 89109-4338
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Las Vegas
#22 Casino Hotel in Las Vegas
#25 Spa Hotel in Las Vegas
#26 Luxury Hotel in Las Vegas
#31 Family Hotel in Las Vegas
#35 Romantic Hotel in Las Vegas
#42 Business Hotel in Las Vegas
Price Range: £63 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New York - New York Hotel and Casino 4*
Number of rooms: 2024
Reservation Options:
TripAdvisor is proud to partner with TravelUp, Southall Travel, Booking.com, MGM Resorts International, Prestigia, Travel Republic (UK), Expedia, TripOnline SA, Hotels.com, Cancelon, Evoline ltd, Ebookers, HotelsClick, 5viajes2012 S.L. and getaroom.com so you can book your New York - New York Hotel and Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
New York - New York Hotel Las Vegas
New York Resort
New York Las Vegas
New York New York Las Vegas
Ny Casino
New York Hotel Las Vegas
New York - New York Hotel And Casino Las Vegas

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